NinjaHoldings

Project Manager

• Own and manage the Compliance Program
• Build Jira space, which serves as the central PM and coordination space for compliance and legal initiatives, ensuring work is routed to the correct Jira space and tracked appropriately
• Intake and prioritize initiatives originating from Compliance and Legal own cross-functional Epics and drive them from definition through completion
• Translate compliance and legal requirements into clear execution plans
• Coordinate execution across Compliance, Legal, Product, Engineering, Operations, and external partners
• Ensure required legal and bank reviews and approvals are obtained, documented, and tracked
• Identify risks, dependencies, and blockers early and escalate when needed
• Provide clear status updates and delivery visibility to Compliance and Legal leadership and ensure initiatives close with proper validation, approvals, and evidence retained

Legal & Compliance Project Manager

Customer Support

• Drive business through excellent customer service at every step of the lending process
• Build relationships via the phone and electronic communication (email/text/online chat)
• Call on pending loan applications to help convert into customers
• Review and evaluate client's financial documents and research financial history
• Collaborate with underwriters as necessary to process loan applications in an expedited fashion
• Identify process bottlenecks, inefficiencies and suggest improvements
• Uphold compliance with company policies and procedure, as well as local, state and federal laws and regulation

Customer Service Specialist

Product Manager

• Manage and prioritize strategic projects in partnership with the Risk team, ensuring alignment with key business outcomes.
• Support the technical design and implementation of decisioning models and platforms, working closely with Risk, Engineering and other PMs.
• Translate and clarify technical requirements to ensure readiness for development.
• Regularly attend department and product level meetings to remain aware of how Risk and other departments’ efforts may impact the overall roadmap and company goals.
• Work closely with Marketing, Compliance, Bank Partnerships, Legal, and Engineering to ensure alignment across teams.
• Use data to evaluate and communicate project impact, make informed trade-offs, and guide decision-making at the department level.
• Be the nexus of understanding regarding 'how the products work' from the perspective of Risk, Marketing, Engineering, Compliance and Call Center.

Senior Product Manager – Credit Risk

Operations

Customer Operations Specialist

Analyst

• Design, implement, and thoroughly test changes to the customer acquisition and underwriting decision engines to optimize origination volume and loan performance
• Write and maintain a suite of unit and regression test cases to ensure the accuracy of changes to the customer acquisition and underwriting decision engines
• Monitor performance of the decision engines
• Establish decision performance metrics and develop automated reporting and alerting using SQL and Python
• Collaborate with cross-functional teams to implement marketing or underwriting strategy changes, monitor releases, and perform impact analysis
• Communicate concise and actionable business strategy recommendations to senior management

Lead Decision Engine Analyst

Customer Operations Specialist, Bilingual

Business Analyst

Compliance & Legal Business Analyst

Risk

• Monitor key funnel and loan performance metrics, reports, and dashboards to evaluate the performance of our products and understand the root causes of changes
• Establish funnel and loan performance metrics and develop automated reporting and alerting using SQL and Python
• Conduct analysis using advanced data analytics to evaluate trends in funnel and loan performance and provide optimization strategy recommendations to improve metrics
• Collaborate with cross-functional teams to implement funnel or underwriting strategy changes, monitor releases, and perform impact analysis
• Analyze A/B testing data for funnel or underwriting optimization experiments, evaluate impact and provide recommendations

Risk & Analytics Intern

• Manage and prioritize strategic projects in partnership with the Risk team, ensuring alignment with key business outcomes.
• Support the technical design and implementation of decisioning models and platforms, working closely with Risk, Engineering and other PMs.
• Translate and clarify technical requirements to ensure readiness for development.
• Regularly attend department and product level meetings to remain aware of how Risk and other departments’ efforts may impact the overall roadmap and company goals.
• Work closely with Marketing, Compliance, Bank Partnerships, Legal, and Engineering to ensure alignment across teams.
• Use data to evaluate and communicate project impact, make informed trade-offs, and guide decision-making at the department level.
• Be the nexus of understanding regarding "how the products work" from the perspective of Risk, Marketing, Engineering, Compliance and Call Center.