NinjaHoldings

Customer Support

• Guide applicants through the loan approval process on various products and support the day-to-day operations of a customer’s loan life cycle
• Take care of our customers and prospective customers by handling their inquiries of all types
• Handle and initiate inbound and outbound support requests via phone calls, e-mails, or chat
• Keep customer records meticulously updated with accurate information for every action and interaction taken on a customer loan
• Ensure you are moving applications to a final state and support all of them throughout their application journey
• Call on pending loan applications to help convert into customers and assist where they might need assistance
• Review and evaluate client’s financial documents and research financial history
• Uphold and adhere to strict compliance policies, procedures and regulatory guidelines and achieve company standards for quality and responsiveness, as well as local, state, and federal laws and regulation

Customer Service Specialist