Executive Director, Functional AI, Process Excellence
Novartis
Director of AI Adoption – Enablement
NICE
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Scale adoption through AI tools, automation, and inventive practices.
- Drive interaction and consumption-based revenue from AI solutions.
- Own and evolve the enterprise AI adoption roadmap aligned with business goals.
- Design scalable processes and frameworks for AI adoption across customer segments.
- Lead integration of autonomous AI agents into workflows, ensuring alignment with human teams.
- Engage directly with customer executives in presales and post-sale scenarios.
- Transform Day 2+ learnings into best practices for future delivery.
- Influence delivery teams by integrating post-deployment insights into upfront design.
- Lead escalations and ensure alignment across internal and external stakeholders.
- Develop internal AI enablement programs to upskill cross-functional teams.
- Simplify processes and remove barriers to accelerate success.
- Resolve critical customer issues with urgency and precision.
- Collaborate with Product, Sales, and AI leadership on roadmap and strategy.
Requirements
- 20+ years of experience in customer success, contact centers, or B2B technology.
- 0+ years of experience leading large, high-performance teams.
- Proven success managing relationships with Fortune 500 brands.
- AI solutions delivery and adoption experience.
- Strong understanding of customer success or business consulting and services KPIs, with a track record of driving measurable improvements.
- Ability to communicate complex software concepts to enterprise-level executives.
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI toolsautomationAI solutions deliveryprocess designframework developmentcustomer success KPIsB2B technologypresalespost-sale managementcross-functional team enablement
Soft skills
leadershipcommunicationcollaborationinfluenceproblem-solvingcustomer relationship managementstrategic thinkingadaptabilityurgencyprecision
