Drive the development, refinement, and documentation of quality assurance processes and standard operating procedures to ensure high-quality outputs
Establish comprehensive quality metrics (e.g. F1 score, inter-annotator agreement) that align with business objectives and industry standards
Continuously review and refine annotation workflows to proactively identify risks and areas to increase efficiency and reduce errors
Act as the subject matter expert on annotation quality, providing ongoing feedback, training, and support to annotators and project teams to uphold the highest quality standards
Lead in-depth data analysis to diagnose quality issues, assess the effectiveness of quality strategies, and uncover root causes of recurring errors
Develop and maintain dashboards that provide real-time insights into quality metrics and project performance
Prepare and deliver strategic quality reports to senior management and clients, articulating quality trends, risks, and improvement plans
Partner with cross-functional teams, including operational management, engineering, and client services, to align on project goals and quality assurance initiatives
Lead a team of Data Quality Analysts and provide mentorship, training, and expertise, fostering a culture of continuous improvement and accountability
Manage the configuration and integration of annotation and quality control tools (e.g. Labelbox, Dataloop, LabelStudio), ensuring optimal tool performance and alignment with project requirements
Identify, evaluate, and implement innovative quality control tools and automation technologies to streamline quality control workflows, enhance analytical capabilities, and improve operational efficiency.
Requirements
Bachelor's degree in a technical field (e.g. Computer Science, Data Science) or equivalent professional experience
3+ years of experience in data quality management, data operations, or related roles within AI/ML or data annotation environments
Proven track record in designing and executing quality assurance strategies for large-scale, multi-modal data annotation projects
Proven track record in a leadership role managing and developing high-performing, remote or distributed teams
Deep understanding of data annotation processes, quality assurance methodologies, and statistical quality metrics (e.g., F1 score, inter-annotator agreement)
Strong data-analysis skills, with the ability to interrogate large datasets, perform statistical analyses, and translate findings into actionable recommendations
Excellent communication skills, with experience presenting complex data and quality insights to technical and non-technical stakeholders
Proficiency with annotation and QA tools (e.g., Labelbox, Dataloop, LabelStudio)
High-level of proficiency in common data-analysis tools, such as Excel and Google Sheets
Familiarity with programmatic data analysis techniques (e.g. Python, SQL)
Familiarity with the core concepts of AI/ML pipelines, including data preparation, model training, and evaluation.
Benefits
competitive industry salaries
comprehensive benefits packages
inclusive environment
positive impact on the community
professional growth at all stages of an employee's career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data quality managementdata operationsquality assurance strategiesdata analysisstatistical analysisprogrammatic data analysisPythonSQLExcelGoogle Sheets