Newstel Worldwide

Customer Support

• Handling customer inquiries via email, live chat, social media, and phone
• Ticket handling in Gorgias
• Supporting order processes, returns, vendor management, and daily operations
• Working in Shopify and performing basic e‑commerce process tasks
• Passing customer feedback on for process optimization
• Digital collaboration via Slack, Google Workspace, and other tools
• Friendly and professional phone manner

Customer Service Agent, German-speaking

• Provide excellent customer service through phone, chat, and email.
• Address inquiries, concerns, and requests professionally and efficiently.
• Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
• Stay updated on company products, services, and processes to give accurate information.
• Ensure timely and accurate resolution of customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow company guidelines and SOPs to deliver consistent service quality.

Customer Service Associate, Part Time – Project Based

Financial Planning and Analysis

• Make sure all assigned cases are handled accurately and on time.
• Verify bank details and other key financial information.
• Monitor accounts, process payments, and handle reconciliations.
• Prepare and maintain financial reports to support team operations.
• Spot trends and suggest proactive process improvements.
• Follow company policies and compliance standards.
• Consistently meet or exceed productivity, quality, and accuracy targets.
• Communicate promptly with both clients and your manager.

Accounts Administrator, Finance

• Provide excellent customer service through the phone.
• Address inquiries, concerns, and requests professionally and efficiently.
• Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
• Stay updated on company products, services, and processes to give accurate information.
• Ensure timely and accurate resolution of customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow company guidelines and SOPs to deliver consistent service quality.

Customer Service Associate – Full Time, Permanent

• Helping customers across phone, email, live chat, and social media
• Resolving queries with speed, care, and consistency
• Supporting back-office operations (order updates, supplier coordination, admin)
• Collaborating with team members via Slack and shared platforms
• Contributing to quality, compliance, and performance goals

Dutch-Speaking Customer Service Agent

• Serve as first point of contact for client brand across phone, email, live chat, and social media
• Deliver empathetic, efficient customer service and resolve inquiries
• Support daily operational tasks such as supplier management and order processing
• Share insights to improve customer experience and internal tools
• Collaborate with team via Slack and with peers to meet targets
• Meet productivity, quality, and compliance targets

Customer Service Agent, German-speaking

Customer Service Associate, Part Time – Project Based

Accounts Administrator, Finance

Customer Service Associate – Full Time, Permanent

Dutch-Speaking Customer Service Agent

Customer Service Associate, French and English Speaker