Newstel Worldwide

Customer Support

• Serve as first point of contact for client brand across phone, email, live chat, and social media
• Deliver empathetic, efficient customer service and resolve inquiries
• Support daily operational tasks such as supplier management and order processing
• Share insights to improve customer experience and internal tools
• Collaborate with team via Slack and with peers to meet targets
• Meet productivity, quality, and compliance targets

Customer Service Associate, French and English Speaker

• Helping customers across phone, email, live chat, and social media
• Resolving queries with speed, care, and consistency
• Supporting back-office operations (order updates, supplier coordination, admin)
• Collaborating with team members via Slack and shared platforms
• Contributing to quality, compliance, and performance goals

Customer Service Associate, French and English Speaker

Dutch-Speaking Customer Service Agent