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Customer Service Agent – Project-Based, Full-Time
Newstel WorldwideCustomer Service Agent providing support via email and chat for customer inquiries in Quezon City, Manila. Assisting with orders, payments, deliveries, and enhancing customer experience.
About the role
Key responsibilities & impact- Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat
- Use customer feedback to help develop new ideas and continuously improve the customer experience
- Stay updated on company products, services, and processes to give accurate information
- Ensure timely and accurate resolution of customer concerns within agreed SLAs
- Maintain and update customer records in the system
- Follow company guidelines and SOPs to deliver consistent service quality
Requirements
What you’ll need- Excellent written and spoken English language skills
- Previous experience in customer service or email support
- Strong communication and interpersonal skills
- Comfortable working with technology and computer systems
Benefits
Comp & perks- Use Your Own Device
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong CommunicationInterpersonal Skills