NewRocket

Solutions Engineer

• Own end-to-end solution architecture across the engagement, ensuring technical decisions align with the client's business objectives, technical landscape, and long-term roadmap.
• Serve as the primary architectural point of contact for the client, building trusted relationships with client technical leadership and stakeholders.
• Translate business requirements into scalable, maintainable architecture and delivery plans, balancing speed, cost, and quality.
• Provide hands-on technical leadership and direction to delivery teams, including engineers, analysts, and project managers, ensuring consistent architectural standards across workstreams.
• Identify and manage technical risks, dependencies, and integration points across telco-specific systems (e.g., OSS/BSS, network operations, customer experience platforms, order-to-activate workflows).
• Lead design reviews, architectural governance, and quality assurance checkpoints throughout the delivery lifecycle.
• Partner with project and program leadership to align architecture decisions with delivery timelines, scope, and budget.
• Mentor and develop delivery team members, raising the technical capability of the broader team over the course of the engagement.
• Produce and present clear, executive-ready documentation, architecture diagrams, and technical recommendations to client stakeholders.
• Stay current on telecommunications industry trends, regulatory considerations, and platform capabilities relevant to the engagement.

Senior Solution Architect – Telecom

Director

• Responsible for ensuring delivery and operational excellence, customer satisfaction and portfolio growth
• Develop, own and manage customer relationships for seamless execution across service offerings
• Oversee entire portfolio to ensure successful delivery using a hands-on approach
• Serve as an escalation point, ensuring compliance and quality delivery
• Partner with sales organization to drive growth and expansion within the Area
• Focus on developing rapport with prospects and understanding scope, estimates and staffing needs
• Ensure a seamless transition from Sales to the formed delivery team
• Accountable for an Enterprise portfolio, managing complex, large-scale programs and/or projects
• Work with VP Professional Services and others to implement a best-in-class delivery organization
• Maintain a team environment of trust, collaboration, and high-performance while delivering excellent customer experiences

Delivery Director – Telecom

ServiceNow

• Understand and document business requirements and user stories for ServiceNow implementations.
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business process and function IRM
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users

Senior Business Analyst – IRM

• As a ServiceNow Lead Engineer - Platform/Custom Apps/Integration you will be primarily developing customer applications for Work Order management, scheduling and dispatch.
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
• Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
• Interact with technical SMEs to get necessary environment information to support your service map and event work

ServiceNow Lead Engineer – Platform, Custom Apps, Integration

• Interface with end-users, key stakeholders to gather systems requirements for Service Portal/HRSD
• Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Strong experience with ITSM, Service Portal & B2B Integrations and can guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Senior Solution Architect – Telecom

Delivery Director – Telecom

Senior Business Analyst – IRM

ServiceNow Lead Engineer – Platform, Custom Apps, Integration

Senior Software Engineer – Service Catalog