ServiceNow Lead Engineer – Platform, Custom Apps, Integration

NewRocket

ServiceNow Lead Engineer developing customer applications for Work Order management at NewRocket. Collaborating with stakeholders and enhancing ServiceNow event rules.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and integrating custom applications on the ServiceNow platform, with a strong focus on service mapping, discovery, and configuration management. Proficient in collaborating with stakeholders to enhance functionality and ensure effective service delivery.

Highest-signal resume keywords

ServiceNow Lead EngineerPlatform/Custom Apps/IntegrationsREST API DevelopmentService Mapping ConfigurationCredential Based Discovery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentIntegrated Logic DevelopmentService-Oriented ArchitectureMulti-Tier Service DiscoveryCommand Line Console ProficiencyIdentification Rules ConfigurationHorizontal Discovery ExtensionCustom Infrastructure PatternsApplication Patterns DevelopmentMID Server Management

Soft Skills

Stakeholder CollaborationCommunication Skills

Tools & Technologies

ServiceNow PlatformService Graph ConnectorsCMDB ManagementService Portals

Industry Keywords

Work Order ManagementScheduling and DispatchEvent Rules EnhancementCI Identifiers ManagementEnvironment Information Support

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

As a ServiceNow Lead Engineer - Platform/Custom Apps/Integration you will be primarily developing customer applications for Work Order management, scheduling and dispatch.
Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
Interact with technical SMEs to get necessary environment information to support your service map and event work

Requirements

What you’ll need

Experience with ServiceNow Lead Engineer - Platform/Custom Apps/Integrations in ServiceNow
Comprehension of, and the ability to communicate and implement Platform/Custom Apps/Integrations
Ability to develop interfaces for each user audience depending on custom application models or Service Portals
Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)
Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
Understand Credential less and Credential based Discovery
Install, configure, and integrate software products from ServiceNow Platform/Custom Apps/Integrations with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB
Ability to prevent duplicate Cis with CI identifiers
Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
Knowledge and ability to configure, manage and maintain MID servers
Proficient in working with command line console for Service Mapping
Ability to work with and migrate patterns between Environments for Service Mapping
Proficient in configuring Identification Rules for Service Mapping
Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping

Benefits

Comp & perks

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.
We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.