Delivery Director – Telecom

NewRocket

Regional Service Delivery Director ensuring operational excellence and customer satisfaction in telecom at NewRocket. Leading project delivery and portfolio management across a diverse client base in the Midwest.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing complex, large-scale programs and portfolios within Professional Services, ensuring operational excellence and customer satisfaction. Exhibits strong leadership capabilities to motivate multifunctional teams and drive growth through effective collaboration and communication.

Highest-signal resume keywords

Program ManagementPortfolio ManagementPeople ManagementConsulting KnowledgeServiceNow Domain Expertise

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program ManagementPortfolio ManagementProject ManagementRisk AssessmentFinancial Knowledge

Soft Skills

Strong LeadershipEffective CommunicationCollaborationTeam MotivationSimplifying Complex Situations

Industry Keywords

Professional ServicesConsultingServiceNowCustomer SatisfactionOperational Excellence

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Responsible for ensuring delivery and operational excellence, customer satisfaction and portfolio growth
Develop, own and manage customer relationships for seamless execution across service offerings
Oversee entire portfolio to ensure successful delivery using a hands-on approach
Serve as an escalation point, ensuring compliance and quality delivery
Partner with sales organization to drive growth and expansion within the Area
Focus on developing rapport with prospects and understanding scope, estimates and staffing needs
Ensure a seamless transition from Sales to the formed delivery team
Accountable for an Enterprise portfolio, managing complex, large-scale programs and/or projects
Work with VP Professional Services and others to implement a best-in-class delivery organization
Maintain a team environment of trust, collaboration, and high-performance while delivering excellent customer experiences

Requirements

What you’ll need

12+ years of experience in Professional Services or Consulting
8-12 years of experience in Program and Project Management
5+ years in portfolio management
5+ years of people management experience
Deep knowledge of consulting and services
Deep knowledge of Portfolio management methodologies
Broad understanding of the ServiceNow Domain areas
Strong written and verbal communication skills
Ability to assess and mitigate risk
Exhibit strong leadership capabilities
Lead and motivate multifunctional teams located across multiple time zones
Strong people leader with ability to provide positive and constructive feedback effectively
Ability to collaborate with other leaders to achieve company goals
Ability to simplify complex situations
Financial knowledge
Sales value training an asset.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Wellness programs