NewRocket

ServiceNow

• Drive OCM project activities such as leading the product/project side of change which may include creating actionable deliverables that support communication and training other OCM deliverables and efforts, managing resistance to change and help in ensuring user readiness
• Support change efforts on multiple programs by assisting in execution of stakeholder assessment and change impact assessment interviews and focus groups; assist with development of communication, engagement, and training plans to document specific actions required to enable change
• Execute communication, engagement, and training plans by developing written, verbal, presentation, video mode, as well as deliverables for client delivery
• Organize, coordinate, and improve Organizational Change Management (OCM) governance, standards, and reporting capability within the team by establishing formal, routine governance for the review of project progress dashboards, map project metrics and rolling-up metrics to OCM team dashboards and analyze and report on OCM maturity progress
• Maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; Support OCM Leadership with Knowledge and Standards, including required standard and ad-hoc requests, incorporate industry best practices and implement standards, key measures, tools and metrics
• Develop and coordinate project performance measurement reporting, drawing on OCM tools and data to provide reporting assistance to OCM Leadership and develop and execute functions to ensure adoption of new systems and processes with the OCM Team

Senior Organizational Change Management Specialist – ServiceNow, AI

Learning and Development

• Partner with senior leaders to support learning priorities and performance goals
• Design, develop and execute learning and development programs
• Coach client group leaders in career development planning

Talent Enablement Lead – Learning and Development

AI Engineer

• Deploy and configure agentic AI workflows and AI-powered automations within client ServiceNow environments.
• Translate customer business requirements into technical architectures and implementation plans.
• Implement and integrate NewRocket Agent Packs and AI solutions into enterprise environments.
• Work directly with customers to tailor AI solutions to their operational workflows and business processes.
• Build demos, prototypes, and proof-of-concept implementations to validate AI-driven workflows with clients.
• Rapidly iterate solutions with customers to refine AI-powered use cases.
• Support implementation of AI orchestration, LLM integrations, and agentic decision models.
• Develop integrations between ServiceNow, enterprise systems, APIs, and AI services.
• Build supporting components such as scripts, microservices, automation logic, and integration services.
• Implement integrations with AI platforms, APIs, and enterprise data sources.
• Actively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms.

Forward Deployed AI Engineer

• Build and execute a territory plan anchored on East Coast Telco accounts, with selective coverage of East Coast Tech accounts as pipeline and relationships warrant
• Develop and maintain relationships with CIO, COO, CFO, and VP-level technology buyers at carriers and infrastructure companies
• Lead account strategy by mapping stakeholder relationships and coordinating a virtual team across Solutions Consultants, Solutions Specialists, Customer Success, and Alliance partners
• Position ServiceNow and AI-enabled workflow solutions against Telco-specific operating challenges: network operations, field service management, infrastructure lifecycle, and workforce transformation
• Leverage the ServiceNow partner ecosystem -- including co-sell motions with ServiceNow's Telco sales team -- as a structured pipeline pillar, not a supplementary channel
• Maintain a qualified pipeline and deliver accurate biweekly forecasts to sales leadership
• Monitor competitive dynamics, platform developments, and sector trends relevant to Telco and adjacent Tech buyers

Account Executive – Telecom Vertical, ServiceNow, AI Consulting Services

• Interface with end-users, key stakeholders to gather systems requirements for CSM/FSM.
• Develop and implement CSM programs, policies, and control frameworks.
• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
• Participate on project teams that define, design, and develop CSM solutions on the ServiceNow platform.
• Support and maintain integrations between ServiceNow and external systems.
• Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
• Participate in platform upgrades, clone, patching, and performance optimization initiatives.
• Promote update sets and data across applicable SN environments.
• Ensure adherence to best practices in ServiceNow development and configuration.
• Align with existing SN technical lead for map/event work to ensure consistent approach.

ServiceNow Solution Architect – CSM/FSM, SOM/TSOM

• Pipeline Generation — carry a sourced-and-influenced pipeline number through the ServiceNow channel across the Americas, with weekly tracking and a specific focus on AI-led pipeline. Source net-new logos in NewRocket's ICP, register cleanly, and run them to first meeting alongside NewRocket Account Executives.
• AI Pipeline Focus — make AI pipeline generation the leading indicator of this role's success. Maintain a weekly view of AI-sourced and AI-influenced pipeline tied to NewRocket's AI offerings, and report it into the Chief Growth & Alliances Officer every week.
• Joint Go-to-Market — build and execute the joint GTM with ServiceNow AMS field leadership, translating it down to AE-level, PSM-level, and District-level account plays across US Commercial, US Enterprise (Manufacturing, Telco/Tech, BFS, Energy, Retail, Healthcare & Life Sciences), and Canada.
• Program Management — own NewRocket's standing inside ServiceNow's partner program. Maintain Elite Partner status, advance specializations and Product Line Achievements, and proactively work with delivery to close gaps in certifications and CSAT. Track every change ServiceNow makes to the partner program — tier requirements, incentive structures, designations, MDF mechanics, deal registration rules — and communicate those changes clearly and quickly to NewRocket leadership, Sales, Delivery, and the affected functions so the company can respond.
• Relationship Management — manage NewRocket's ServiceNow relationships across the Americas with clear, structured ratings of the commercial value each relationship delivers to NewRocket. Maintain a current view of every meaningful ServiceNow contact by geo and vertical, the cadence of engagement, the pipeline they have sourced or influenced, and a value rating that informs where the next investment of time goes.
• Solution Co-Development — partner with NewRocket's Industry Marketing, Field CTOs, and Offering teams to develop ServiceNow-anchored solutions, sales plays, and battlecards that are commercially packaged, priced, and sellable — not just demonstrable. Drive ServiceNow channel demand for Origin, FlightPath.AI, AIx, Maestro, the Intelligent Agent Crew, NewRocket Intelligence, and any new solutions and offerings NewRocket brings to market.
• Hyperscaler Partnerships — own NewRocket's commercial relationships with AWS as they relate to the ServiceNow ecosystem. Ensure NewRocket's ServiceNow-focused solutions are listed and transactable on the AWS Marketplace and drive co-sell motion with hyperscaler field teams against ServiceNow accounts.
• Good News Engine — actively communicate and market NewRocket's wins, customer outcomes, and AI successes back into ServiceNow. Make sure ServiceNow's field, AMS leadership, and product teams hear NewRocket's good news stories continuously — not just once a quarter.
• Monthly ServiceNow Newsletter — partner with Marketing to produce and distribute a monthly newsletter to ServiceNow's field and partner organization, highlighting NewRocket wins, customer stories, AI outcomes, and joint pipeline progress.
• ServiceNow Field Relationships — operate as the trusted point of contact for ServiceNow's AMS partner leadership and ensure coordination and relationships are managed between NewRocket field and ServiceNow field. Build credibility through responsiveness, deal execution, and a deep understanding of ServiceNow's products, roadmap, and field priorities.
• Forecasting and Operating Rhythm — establish the operating cadence, scorecard, and reporting that gives NewRocket leadership clear, weekly visibility into partner-sourced pipeline health, AI pipeline progression, bookings forecast, and program ROI.

Vice President, ServiceNow GTM – Partnership

• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
• Troubleshoot and resolve issues related to ITSM, HAM, integrations, portal and other ServiceNow modules(optional).
• Support and maintain ServiceNow modules.
• Collaborate with stakeholders &end users to understand requirements and deliver effective ServiceNow solutions.
• Ensure adherence to best practices in ServiceNow development and configuration.
• Document technical solutions, workflows, and issue resolutions.

Senior Software Engineer – HAM

Product Marketing

• Own NewRocket’s end-to-end relationship with Anthropic.
• Carry and exceed a hard number for Anthropic-sourced and influenced pipeline.
• Build, manage, and execute a joint go-to-market plan with Anthropic.
• Drive consistent lead generation through alignment and events.
• Manage NewRocket’s standing within Anthropic’s partner program.
• Partner with teams to develop Anthropic-powered solutions.
• Build credibility with Anthropic’s partner leadership.

Vice President, GTM & Partnership

• Interface with end-users, IT teams and key stakeholders to gather systems requirements.
• Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
• Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
• Write complete programming and perform testing and debugging of applications using current programming language and techniques.
• Design custom or product-based solutions based on ServiceNow applications.
• Configuring integrations between ServiceNow via REST/SOAP web and other applications.
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders.
• Participate in user acceptance testing of the resulting maps, impact rules and event management work.
• Promote your update sets and data across applicable SN environments.
• Remediate any production incidents that arise related to this scope.
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns.

ServiceNow AI Engineer – Contract, Contract to Hire

Chief Technology Officer

• Define NewRocket's offering strategy for the telecommunications industry, identifying the highest-value business process problems where NewRocket can deliver differentiated outcomes.
• Partner with Marketing to develop industry-specific messaging, positioning, and content — including thought leadership, solution briefs, campaign assets, and event presence — that generates awareness and top-of-funnel pipeline.
• Represent NewRocket's telco point of view externally through speaking engagements, industry forums (TM Forum, GSMA), white papers, and executive roundtables.
• Monitor industry trends — BSS/OSS modernization, 5G monetization, AI-driven network operations, agentic AI, cloud-native transformation — and translate them into timely, relevant go-to-market narratives.
• Design and architect AI-powered solutions purpose-built for the telecommunications industry — including agentic AI workflows, predictive operations, intelligent process automation, and AI-assisted customer and network management.
• Define how AI capabilities map to specific telco business processes — for example, AI-driven fault prediction and resolution in network operations, intelligent order fallout management in service fulfillment, dynamic resource reassignment in field operations.
• Develop AI solutions that is aligned with ServiceNow’s broad capability areas that integrate with existing BSS/OSS and network environments, clearly defining data inputs, model requirements, workflow orchestration, and business outcome metrics.
• Stay current on the evolving AI and agentic landscape — including large language models, AI agents, and multi-model orchestration — and translate these into credible, practical applications for telco clients.
• Work with NewRocket's internal AI capabilities (including the Intelligent Agent Crew and NewRocket Intelligence) to apply and extend proprietary assets in telco-specific contexts.
• Identify and design data offerings specific to the telecommunications industry — addressing the data challenges, gaps, and opportunities that sit behind every major telco transformation initiative.
• Define telco-specific data products and frameworks across key domains:
• Architect data integration and management frameworks — including data strategies and data quality approaches — that enable AI, analytics, and operational intelligence use cases.
• Engage directly with C-level, VP, and senior executive stakeholders at telco clients and prospects — leading strategic conversations that connect business outcomes to solution architecture.
• Facilitate executive workshops and architecture reviews that surface the right business priorities, define success criteria, and establish NewRocket as a trusted strategic partner.

VP, Field CTO – Telecommunications

• Work with Solution and Platform Architects, Area Delivery Directors to define Deal solutions
• Engage as Subject Matter Expert to advise clients
• Provide input on strategic priorities, headcount planning, and talent development
• Mentor and inspire teams to deliver innovative solutions
• Partner with Strategy and Marketing to create content and ensure high-quality submissions to public events

Global Strategist – ServiceNow HRSD

• Facilitate executive level workshops, translating business requirements into prioritized outcomes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Oversee the development of Senior Business Analysts
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Collaborate with the Practice Capability Lead to help develop and improve capability offerings
• Support PMs by assisting in the planning and management of implementation projects
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

ServiceNow HRSD Business Process Consultant

• Design, build, and deploy GenAI and AI-driven solutions on the ServiceNow platform
• Collaborate with business users, IT teams, and stakeholders to gather requirements and translate them into scalable solutions
• Implement Virtual Agent, Predictive Intelligence, Now Assist, NLP, and analytics across ITSM, ITOM, CSM, and HRSD
• Develop custom ServiceNow applications, workflows, and automations using platform best practices
• Build and support integrations using REST/SOAP APIs, MID Servers, and cloud-to-cloud patterns
• Manage full SDLC activities including development, testing, deployment, documentation, and production support
• Configure service maps, impact rules, and event management; support UAT and production remediation
• Promote update sets across environments and align with ServiceNow technical standards

Senior Software Engineer, ServiceNow – Gen AI

Account Executive

• Create strategic business plans outlining how you will manage sales and develop business within the region, including designing innovative marketing events
• Develop relationships with key C-suite personas (e.g., CFO, CIO, COO, CDO) across a broad range of product lines.
• Lead and orchestrate account strategy by mapping client relationships and leveraging a diverse virtual team (Solutions Consultants, Solutions Specialists, Customer Success resources, Partners, and Marketing).
• Act as a trusted advisor by understanding your customers' unique business challenges and advising on how ServiceNow solutions can enhance their IT and business roadmaps.
• Collaborate with internal specialists and support teams to ensure the right resources are engaged at the right time to close deals effectively.
• Continuously build a healthy pipeline by identifying and qualifying opportunities in your territory.
• Perform cost-benefit analysis of existing and potential customers
• Become a front line, SME (subject matter expert), on all ServiceNow products and solutions, including attend classes, certifications and seminars related to industry, services, and products.
• Contact regular and prospective customers to understand their business needs and communicate ways in which ServiceNow solutions can help
• Monitor market conditions, product innovations, competitors' products, prices, and sales.
• Prepare sales budgets and reports, keep sales records, present to key leadership and stakeholders, including providing biweekly forecast.

Account Executive – TMT

• Interface with end-users, key stakeholders to gather systems requirements for ITSM & Custom applications.
• Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Guide customers through understanding technical solutions to their business requirements
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Remediate any production incidents that arise related to this scope
• Maintain operational documentation and SOPs to reduce support risk & inefficiency