Customer Support

• Facilitate student learning by supporting academic content and promoting appropriate study and learning skills
• Integrate effective learning strategies into facilitation, encouraging independent and successful learners
• Support students through live sessions and asynchronous learning resources such as skills videos
• Maintain an assigned weekly appointment schedule
• Build, revise, and facilitate group video conferencing sessions
• Develop resources for SNHU's Academic Resource Center based on student demand
• Engage in prescheduled 1:1 video conferences with students
• Maintain confidentiality of all student records and information shared
• Conduct work shifts in a dedicated, quiet environment with reliable internet access

Part-Time Learning Support Specialist

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative