New Hampshire College & University Council

Security Engineer

• Lead analysis of current SOC environment to identify critical deficiencies, legacy and technical debt, and recommend solutions for improvement.
• Develop the technical architecture for monitoring, detecting, and responding to security incidents, including log streaming platforms, SIEM systems, and automated response capabilities.
• Evaluate, select, and design integration of security tools such as SIEM systems, data pipeline tools, threat intelligence platforms, incident response tools, SOAR platforms, and forensic tools.
• Design the implementation of automation workflows using SOAR tools to improve incident response and threat detection.
• Define logging and monitoring standards for applications, infrastructure, and endpoints.
• Ensure the SOC infrastructure is scalable, redundant, and able to handle growing volumes of data and alerts.
• Create architectural diagrams, strategies, and standard operating procedures.
• Guide SOC team members on best practices in architecture, automation, and operations.
• Collaborate with partners to align security strategy with organizational goals and compliance requirements.
• Conduct research to stay current on the latest security landscape capabilities and determine business and technical value for potential roadmap injection.
• Collaborate with external partners and vendors to enhance cybersecurity capabilities and integrate third-party security solutions.
• Oversee security testing strategy, including vulnerability scanning and penetration testing.
• Lead regular threat analysis.
• Ensure compliance with applicable laws and regulations.
• Establish, promote, and enforce best practices for cybersecurity.

Cybersecurity Architect

Vice President

• Lead an enterprise learning management system team including solution delivery and operations delivery of systems and services and support of business processes to help deliver academic programs
• Partner with leaders across ITS for aligned vision around the end-to-end student experience to ensure technology solutions in the academic experience are cohesive in that journey
• Align platform roadmaps for the LMS, virtual labs, and faculty apps to data architecture strategy, support and communication strategy, and business process architecture
• Align with Business Technology Solutions leaders on solution delivery and operational standards to ensure operational practices across major technology platforms
• Promote the technical roadmap to support continuous improvement and progress to the educational technology ecosystem from new features in the learning environment, data lifecycle management and support for analytics, and changing approaches to teaching and learning with advances in generative AI
• Manage adoption, integration, configuration, and deployment for the full-spectrum solution portfolio necessary to ensure student learning
• Promote partner adoption of learning technologies and manage analysis of platform and operational data to guide the continuous improvement of the learning experience
• Lead large vendor relationships (LMS and faculty apps) and third-party software companies at the university level, while working with partners that manage other content and smaller third-party vendors and software/services
• Lead internal communication strategy to provide regular updates, including executive level updates
• Lead internal organization of 1Edtech-related activities, including engagement and coordination of partners
• Collaborate with important partners across content strategy to support shifting content management and authoring capabilities across the academic portfolio
• Manage a portfolio of products, services, and vendors that extend capabilities in the learning technology ecosystem beyond the LMS, including virtual labs, academic integrity tools, and other enterprise-wide academic technology tools
• Coach people and product managers on building a positive work culture that collaborates with other university teams across both Agile and traditional project management approaches
• Create viable business cases including effort and budget estimates, staffing information, sourcing information, and risk mitigation plans
• Collaborate with teams responsible for strategies related to data, AI, analytics, infrastructure, and information security to inform on capabilities related to platforms and to align strategy and effort towards institutionally defined goals
• Work with the portfolio management teams and project managers to objectively evaluate vendor delivery performance versus schedule, cost, and quality and provide feedback on a periodic basis to vendor
• Other responsibilities as assigned.

Assistant Vice President, Academic Technology

Customer Support

• Facilitate student learning by supporting academic content and promoting appropriate study and learning skills
• Integrate effective learning strategies into facilitation, encouraging independent and successful learners
• Support students through live sessions and asynchronous learning resources such as skills videos
• Maintain an assigned weekly appointment schedule
• Build, revise, and facilitate group video conferencing sessions
• Develop resources for SNHU's Academic Resource Center based on student demand
• Engage in prescheduled 1:1 video conferences with students
• Maintain confidentiality of all student records and information shared
• Conduct work shifts in a dedicated, quiet environment with reliable internet access

Part-Time Learning Support Specialist

Manager

• Guide the creation of projects that support equitable outcomes for all learners
• Analyze disaggregated data and apply student-centered research methods
• Partner with academic, advising, and student experience teams
• Apply and evolve SNHU's learner-centered design framework
• Manage timelines, communications, and reporting across cross-functional teams

Senior Manager, Learner Equity Programs

ServiceNow

• Architect and lead the development of ServiceNow Security Incident Response (SIR) and Vulnerability Response (VR) features to ensure enterprise-grade functionality, understanding of SNHU's security policies, and adherence to platform architecture standards.
• Provide advanced daily administration and operational support of the Security Operations modules within ServiceNow, including support for integrations, workflows, and configuration updates.
• Be a primary contact for SNHU-specific customizations within the VR and SecOps modules.
• Responsibilities include ongoing assessment of customizations during quarterly patches and platform upgrades, verifying their continued relevance and ensuring understanding of SNHU's evolving security operations processes.
• Troubleshoot and resolve complex technical issues involving performance, data quality, platform stability, workflow logic, and integration functionality.
• Lead custom development and scripting using ServiceNow best practices, including the creation and maintenance of business rules, client scripts, UI policies/actions, ACLs, notifications, and scheduled jobs to support Security Operations functionality.
• Design and implement secure and scalable integrations between ServiceNow and other enterprise systems, including security tools and infrastructure platforms.
• Integration methods include REST/SOAP APIs, MID Servers, SSO, LDAP, FTPS, and other secure protocols.
• Coordinate testing and troubleshooting activities with third-party vendors and managed service providers. This includes working directly with vendor resources such as DeepWatch and Tenable to validate integration health, test enhancements, and address service issues.
• Maintain the health, performance, and availability of the platform, with a focus on the stability and effectiveness of the Security Operations modules.
• Ensure compliance with SNHU's platform governance standards.
• Be a senior escalation point for all ISMO (Information Security Management Office) related ServiceNow issues.
• Lead root cause analysis and mitigation efforts for critical incidents improving security workflows or platform capabilities.
• Be a subject matter expert on the disciplines of Vulnerability Response and Security Incident Response and how they are implemented and operationalized in ServiceNow.
• Provide strategic guidance to ensure SNHU's use of ServiceNow aligns with industry best practices and institutional needs.
• Provide mentorship and technical guidance to junior engineers, administrators, and external developers.
• Conduct code reviews, enforce development standards, and promote coding practices across all security related platform work.
• Collaborate with teams in information security, risk management, and IT infrastructure to translate security and compliance requirements into scalable, automated solutions within ServiceNow.
• Promote communication between the ServiceNow platform team and VR/SecOps practitioners during major incidents, security events, planned patches, and platform upgrades.
• Ensure issue tracking, and resolution. Participate in Business Verification Testing (BVT) during platform patches, upgrades, and new feature rollouts. Ensure that SNHU specific customizations continue to function as intended and confirm that new ServiceNow functionality does not override or render legacy customizations obsolete.
• Maintain stewardship of test cases and use cases specific to SNHU's implementation of VR and SecOps modules. Ensure these are stored securely, are up to date, and reflect current business and security requirements.
• Be a subject matter expert for CMDB data from a security tooling perspective. Provide expertise on data ownership and source of truth when new security tools introduce asset or configuration data into the CMDB, or when source questions arise.
• Support ongoing compliance work related to SNHU's use of ServiceNow Security Operations tooling. This includes facilitating transitions to newly supported modules or applications within the VR/SecOps suite to ensure SNHU maintains n-1 versioning and remains aligned with vendor support lifecycles.
• Manage ISMO related platform enhancements through established IT change management and release control processes.
• Contribute to the creation and maintenance of technical documentation and platform knowledge resources to support operational continuity, knowledge transfer, and platform sustainability.
• Participate in vendor evaluation, onboarding, and performance review processes related to ServiceNow development services, support agreements, or security-specific application vendors.

Senior ServiceNow Security Operations Engineer

IT Support

• Process military education benefits for the Student Financial Services military education benefit team
• Certify, validate, and ensure payment of Department of Veterans Affairs and Tuition Assistance programs in compliance with federal, state and institutional policies
• Review course information to validate enrollment and billing to the Department of Veterans Affairs
• Report student suspension, dismissals and conferrals to the Department of Veterans Affairs
• Communicate daily with representatives of the Department of Veterans Affairs to ensure accuracy
• Review term-by-term balances with Credit and Collection Specialists to research and resolve outstanding military account balances
• Reconcile military payments to student accounts and military certifications and invoices to ensure record integrity
• Ensure quality of student records in Enrollment Manager and Student Information Systems (SIS)
• Meet deadlines for internal and external reporting
• Work collaboratively with Admission Counselors and students to ensure all applicable documents are received
• Maintain accurate coding for all Military Student Accounts in the SIS
• Assist the Military Education Benefit Processing team with projects, reports, and other requests

Cybersecurity Architect

Assistant Vice President, Academic Technology

Part-Time Learning Support Specialist

Senior Manager, Learner Equity Programs

Senior ServiceNow Security Operations Engineer

Military Education Benefit Specialist I