Customer Experience Coordinator
Knix
Go
Customer Service Representative
New Era Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$20 - CA$22 per hour
Job Level
Junior
About the role
- Answer customer inquiries regarding their insurance policies
- Assist clients with transaction requests
- Provide general information about the organization
- Redirect customers to colleagues for specialized needs
- Responsible for handling complaints and finding effective solutions
- Conduct appropriate follow-ups to ensure positive client relationships
- Identify and suggest opportunities for service improvement initiatives
Requirements
- High School Diploma (Required)
- Customer service: 1 year (Preferred)
- Fluency in French and English (oral and written)
- Knowledge of finance or savings products (an asset)
Benefits
- Full Benefits
- Medical
- Dental
- Vision
- 100% remote work
- Computer equipment provided
- No sales or solicitation
- 2 paid sick days
- 2 weeks of vacation
- RRSP program (Retirement Savings Plan)
- Quick onboarding/start date
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicefinance productssavings products
Soft skills
communicationproblem-solvingrelationship managementcomplaint handlingservice improvement
Certifications
High School Diploma
