Customer Support

• Handle escalations and guide customers and TD Solutions Consultants along the customer journey
• Participate in process improvement initiatives and support Go-To-Market success
• Develop and maintain internal resources, tools, and best practices for order management and customer-facing teams
• Respond to inquiries requiring in-depth research and follow-through
• Identify and implement improvements to internal and customer-facing processes
• Monitor effectiveness of changes and adjust strategies for continuous improvement
• Provide training, coaching, and support to internal teams on new tools, systems, and processes
• Represent Customer Experience Team in Go-To-Market and product-related meetings
• Submit completed quotes and bids to federally and/or state funded agencies
• Track and report on customer and internal customer trends with the Customer Experience Manager
• Review and update departmental forms and internal process documentation
• Resolve escalated order management issues and assist with quality assurance initiatives
• Foster customer relationships, gather and track feedback, and recommend improvements
• Perform various other duties as assigned

Senior Customer Experience Associate

Vice President, Customer Experience

Customer Service, Tech Support Representative – Consumer Electronics

Customer Service, Tech Support Rep – Tech Products

Bilingual Customer Support Specialist – Part-Time, Evenings & Weekends

Customer Service Representative – Part Time