Customer Support

• Conduct outbound calls to automotive repair professionals, promoting the benefits and value of OE parts.
• Build and maintain strong customer relationships as a trusted point of contact.
• Identify and qualify sales opportunities, addressing objections, and transitioning leads to sales channels.
• Document and track all interactions in CRM with 100% accuracy.
• Provide customer feedback to help refine promotions and improve programs.
• Complete onboarding and product training.
• Understand company products, services, and OE parts initiatives, and explain value clearly to repair professionals.
• Conduct outbound calls with 100% CRM accuracy.
• Begin developing customer relationships and handling basic inquiries independently.
• Demonstrate understanding of call procedures, scripts, and performance expectations.
• Achieve outbound call target volume at 100%.
• Confidently handle customer objections and transition leads into qualified opportunities.
• Support OE parts promotions with accurate and persuasive messaging.
• Provide actionable customer feedback to improve marketing initiatives.
• Achieve ≥70% of calls resulting in positive customer engagement.
• Maintain customer satisfaction ratings of ≥90%.
• Consistently meet ongoing outbound call volume targets

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