Global Sales and Marketing Manager
DISHER
Customer Service Representative – Call Centre
ADP
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$21 - CA$24 per hour
Job Level
JuniorMid-Level
About the role
- Conduct outbound calls to automotive repair professionals, promoting the benefits and value of OE parts.
- Build and maintain strong customer relationships as a trusted point of contact.
- Identify and qualify sales opportunities, addressing objections, and transitioning leads to sales channels.
- Document and track all interactions in CRM with 100% accuracy.
- Provide customer feedback to help refine promotions and improve programs.
- Complete onboarding and product training.
- Understand company products, services, and OE parts initiatives, and explain value clearly to repair professionals.
- Conduct outbound calls with 100% CRM accuracy.
- Begin developing customer relationships and handling basic inquiries independently.
- Demonstrate understanding of call procedures, scripts, and performance expectations.
- Achieve outbound call target volume at 100%.
- Confidently handle customer objections and transition leads into qualified opportunities.
- Support OE parts promotions with accurate and persuasive messaging.
- Provide actionable customer feedback to improve marketing initiatives.
- Achieve ≥70% of calls resulting in positive customer engagement.
- Maintain customer satisfaction ratings of ≥90%.
- Consistently meet ongoing outbound call volume targets
Requirements
- Customer Service: 2 years (required)
- Outbound Call Centre: 1 year (preferred)
- Language: both English and French (required)
Benefits
- Dental care
- Extended health care
- Life insurance
- Vision care
- Paid time off
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM accuracycustomer feedbacksales opportunitiescall proceduresoutbound callscustomer inquiriesproduct trainingpromotionscustomer engagementcustomer satisfaction
Soft skills
customer relationship buildingcommunicationobjection handlingpersuasive messagingindependenceperformance expectationstrustworthinessproblem-solvingadaptabilityteam collaboration
