Business Development Rep

• Build and nurture strong relationships with auto dealerships and auto repair shops by delivering exceptional service and on-going support face-to-face.
• Develop a deep understanding of dealership and shop operations related to buying and selling auto parts, identify their key challenges, and create solutions to facilitate smoother business interactions between them.
• Create and execute a strategic sales plan to meet or exceed sales targets and expand our customer base.
• Drive market growth through cold calling, networking, negotiating and closing deals.
• Prepare and deliver sales presentations, proposals, and contracts to prospects.
• Stay informed about industry trends, product knowledge, and competitive landscape.
• Maintain accurate records of sales activities and client interactions, providing regular updates and detailed reports to clients on a daily and weekly basis.

Business Development Manager

Customer Support

• Conduct outbound calls to automotive repair professionals, promoting the benefits and value of OE parts.
• Build and maintain strong customer relationships as a trusted point of contact.
• Identify and qualify sales opportunities, addressing objections, and transitioning leads to sales channels.
• Document and track all interactions in CRM with 100% accuracy.
• Provide customer feedback to help refine promotions and improve programs.
• Complete onboarding and product training.
• Understand company products, services, and OE parts initiatives, and explain value clearly to repair professionals.
• Conduct outbound calls with 100% CRM accuracy.
• Begin developing customer relationships and handling basic inquiries independently.
• Demonstrate understanding of call procedures, scripts, and performance expectations.
• Achieve outbound call target volume at 100%.
• Confidently handle customer objections and transition leads into qualified opportunities.
• Support OE parts promotions with accurate and persuasive messaging.
• Provide actionable customer feedback to improve marketing initiatives.
• Achieve ≥70% of calls resulting in positive customer engagement.
• Maintain customer satisfaction ratings of ≥90%.
• Consistently meet ongoing outbound call volume targets

Customer Service Representative – Call Centre

Support Engineer

• Serve as primary point of contact for users contacting User Support via phone or email
• Identify, research, and resolve Tier I and Tier II support tickets using User Support tools and processes
• Escalate issues when necessary within departmental guidelines and processes for resolution
• Install, configure, and maintain computer equipment, peripherals, and software for the user community
• Provide end-user training and assistance where required
• Maintain and support client operating systems and end-user software using remote administration tools
• Support users and telecommunications including, but not limited to, staging, building, programming, and deploying phones
• Support hardware deployment, receiving, staging, imaging, and deploying workstations, printers, scanners, and other peripheral devices
• Troubleshoot and resolve hardware and software problems on workstations and portable devices
• Update end-user accounts, including applying/updating permissions and accessrights in accordance with Joint Tech processes regarding privacy, security, and regulatory compliance
• Disable account access as part of the off-boarding process
• Provide on-call after hours support on rotational schedule
• Develop and document resolutions to common Help Desk issues and workflows and make recommendations for process improvement
• Log all support issues accurately and in a timely fashion using departmental support tools and processes
• Travel to other offices/sites/clinics to provide support as needed
• Build, install, and maintain all IT office hardware, including laptops, monitors, docking station, printers, scanners and additional hardware
• Provide excellent customer service, including taking ownership of site-wide IT related issues
• Perform other duties as assigned

IT User Support Technician I

Accounts Receivable

• Ensures financial records are maintained in accordance with generally accepted accounting principles and accepted policies and procedures.
• Maintains accounting ledgers to include cash and accounts receivable by reviewing and uploading account transactions.
• Reviews and reconciles general ledger account balances daily and monthly and performs analytical procedures to correct as necessary, preparing accurate and timely correcting journal voucher.
• Primary focus on reconciling EPIC patient payments with the bank statement on a daily/weekly/monthly basis.
• Collaborates with billing and revenue cycle teams to resolve payment discrepancies and issues promptly.
• Stays updated with EPIC system updates and changes related to patient payments.
• Maintains internal control environment processes, and procedures.
• Prepares audit work papers to support the external audit as needed for the Controller.
• Runs standard reports from the accounting system and prepares or assists in preparing special reports from the accounting system upon request.
• Ensures accurate and timely monthly and year end closes and ensures all financial reporting deadlines are met.
• Reconciles bank and credit card accounts accurately and timely and reports any discrepancies to supervisor immediately.
• Maintains clear and open lines of communication with internal customers, vendors, other Central Health staff, regulatory agencies, and other stakeholders.
• Maintains accounting controls and financial security by following policies, procedures and internal controls.
• Supports the Controller and the Deputy CFO as necessary through special project work.

Accountant II - Accounts Receivable

Program Manager

• Lead CHW program planning and evaluation activities, and monitor student training along with other program developmental trainings.
• Lead CHW program didactics.
• Support successful design and delivery of CHW programs by engaging internal / external experts to ensure high impact strategies, structures, and inclusion of best knowledge available.
• Manage CHW project, helping to ensure that required tasks are completed, risks to program deliverables are reported and mitigated, and open issues are resolved with minimal disruption to project timelines.
• Attend and participate in local, county, regional, and statewide meetings, committees, or conferences as required by program goals and objectives.
• Research, design and recommend opportunities to enhance CHW pilot efforts through scaling best practices, technology platforms and ideas generated by impacted communities.
• Effectively prioritize projects to complete work within established guidelines and timeframe.
• Develop and implement a strong career readiness curriculum that prepares CHW students at Central Health.
• Facilitate teambuilding activities to foster team spirit and team rapport by creating a positive CHW group dynamic.
• Support patient education initiatives.
• Complete other duties as assigned.

Program Manager – Community Health Worker

Compliance

• Conducts in-depth analysis of federal, state, and local laws, regulations, and guidance pertaining to third party payors, HIPAA, managed care, and broader healthcare delivery systems
• Translates complex regulatory requirements into clear, concise, and actionable internal policies and procedures
• Drafts and revises compliance-related policies and procedures and maintains policy version control
• Tracks and analyzes legislative and regulatory changes relevant to the organization's operations and strategic objectives
• Assists in comprehensive compliance risk assessments and development of mitigation strategies
• Contributes to preparation of internal and external compliance reports for executive leadership and the Board of Managers
• Serves as a policy advisor to internal departments on complex compliance-related issues and regulatory interpretations
• Participates in cross-functional teams to support implementation of compliance initiatives
• Develops summaries, briefs, and presentations on complex policy and regulatory topics for staff, leadership, and community stakeholders
• Assists in development of compliance training materials related to policy updates and regulatory trends
• Performs other duties as assigned

Compliance Research and Policy Analyst

Operations

• Develop and deliver executive summaries and department reports to provide leadership with visibility into activities, milestones, risks, and trends.
• Design and maintain dashboards that track performance metrics across Infrastructure operations; analyze and present data insights to support decision-making.
• Create and maintain departmental SOPs, policies, and workflow documentation to ensure process consistency, operational clarity, and compliance with healthcare and regulatory standards.
• Serve as the departmental point of contact for internal tools and platforms (e.g., SharePoint, tracking systems, digital forms); ensure content is up to date and adopted consistently.
• Maintain detailed project plans; track tasks, support progress updates, and coordinate internal communication to support smooth execution of Infrastructure initiatives.
• Monitor interdependencies between Infrastructure functions (e.g., Facilities, Supply Chain, Construction, Joint Tech) and help align timelines, identify risks, and support shared goals.
• Assist in ensuring operational practices and documentation meet internal audit, regulatory, and compliance standards; support department leadership in corrective actions and data readiness.
• Lead onboarding, training, and systems orientation for new Infrastructure staff; develop internal materials and serve as a resource for tools, procedures, and communication practices.
• Manage Infrastructure administrative staff, including scheduling, performance coaching, and task assignment across operational priorities.
• Lead development of internal communications (e.g., updates, announcements, recognition), fostering transparency and engagement across teams and sites.
• Contribute to special initiatives, urgent requests, or department-wide efforts in support of Infrastructure operations.
• Serve as the primary point of contact for incoming support operations requests, including logging, responding to, and resolving work orders related to facility support operations services; coordinate and track requests through completion.

Support Operations Manager

Business Analyst

• Develops, reviews, recommends, revises, and manages compliance with Central Health’s Records Management resolution and policies
• Conducts annual records review and updates to Records Management policy, Records Retention Schedules, and data classification
• Develops and contributes strategic plans for records and information management practices
• Establishes and promotes best practices for records management, electronically stored information (ESI), and information governance
• Defines records management goals and objectives, develops tactical plans, and manages tracking of progress
• Coordinates research and facilitates responses to requests related to records and information controls
• Collaborates with compliance and legal counsel to develop and implement legal hold processes
• Assists in responding to internal and external requests for information and locating/providing archived records
• Provides routine reports on records management activities and findings to executive management and stakeholders
• Participates in and performs risk assessments and audits related to records management
• Ensures compliant processes for destruction of records per state and federal laws and retention policies
• Collaborates with Joint Technology stakeholders on content management systems, document management, email and archiving solutions
• Partners with operational stakeholders to support records and information management requirements
• Designs, develops, and implements records management training, awareness campaigns, and communication materials
• Participates in procurement specification definition, vendor reviews, and system selection to conform to Information Governance standards
• Assists in preparation of the records management program budget and supports records management reporting
• Administers inventory audits of physical and electronic records
• Manages contracts with third-party records storage and shredding services
• Stays current with best practices, legislation, and policies impacting agency records

Records Management Analyst

Supply Chain

• Provide strategic and operational leadership for the Infrastructure logistics team within a centralized supply chain model supporting a multi-site healthcare enterprise
• Supervise, train, and schedule daily activities of the supply chain team including centralized ordering, receiving, transport, and distribution
• Manage centralized warehouse operations including inventory storage, staging, replenishment, and maintain tracking systems
• Ensure inventory accuracy, uphold FIFO and product expiration protocols, and maintain a clean, secure, compliant storage environment
• Implement and maintain safe material handling practices, proper labeling, and clear workspace layout
• Oversee procurement and distribution of medical supplies and DME to clinical sites; collaborate on stock level monitoring and order fulfillment
• Coordinate delivery of supplies and materials to clinical and administrative sites; oversee courier services and internal move logistics including FF&E transport and building relocations
• Develop and manage reporting systems tracking delivery efficiency, inventory usage, and order fulfillment rates; provide dashboards to leadership
• Ensure adherence to internal policies, healthcare regulations, HIPAA guidelines, and vendor agreements; promote safety and oversee safety training
• Act as primary liaison with vendors for medical supplies, equipment, and courier services; support vendor evaluation and contract renewals
• Oversee logistics software and identify areas for automation or system enhancements
• Engage stakeholders across clinics and departments, support improvement initiatives, special projects, and emergency supply coordination
• Support development and tracking of the supply chain operating budget, provide cost forecasting and identify cost-saving opportunities

Supervisor, Supply Chain Operations

• Process and coordinate supply orders from clinics and administrative departments
• Ensure accurate and timely fulfillment, assist with product substitutions, and help standardize supply usage
• Act as primary point of contact for vendors regarding product availability, pricing, and delivery issues
• Collaborate with Procurement to maintain approved vendors and manage urgent supply needs
• Track and maintain inventory levels across centralized and clinic stockrooms
• Coordinate with Centralized Receiving Coordinator on incoming packages and restocking needs
• Participate in cycle counts and audits to maintain inventory accuracy
• Enter and maintain accurate data related to orders, backorders, and vendor activity using inventory software
• Provide clear, responsive communication to clinical and administrative staff regarding supply status and order updates
• Assist teams in identifying suitable alternatives and resolving supply-related concerns
• Compile usage data and order accuracy reports and support cost-saving and sustainability efforts
• Follow internal purchasing and supply chain policies and healthcare safety/regulatory standards
• Provide backup support to centralized receiving and transport operations during peak times
• Participate in special projects, process improvement initiatives, and other duties as assigned

Supply Chain Coordinator

• Assist with managing and implementing programs, policies, and practices to ensure compliance with federal, state, and local laws and internal policies
• Assist in the administration of the Central Health Policy Manager and in developing, maintaining, and revising policies and procedures
• Ensure accessibility and staff understanding of current policies and educate new employees about compliance and ethics during onboarding
• Coordinate and deliver ongoing compliance training sessions for staff, contractors, and vendors; track training completion
• Monitor regulatory changes and coordinate implementation of changes into daily program activities and automated tools
• Identify and implement process and procedure improvements to enhance compliance program efficiencies
• Provide support with risk assessments including facilitating interventions and monitoring outcomes
• Work with Human Resources and Joint Tech to plan, create, implement, and maintain the annual compliance training programs
• Assist in preparing regular reports for executive leadership and the Board of Managers
• Serve as a compliance liaison to designated departments and clinics and support initiatives that promote a strong organizational culture of compliance and ethical conduct
• Perform other duties as assigned

Compliance Specialist

Auditor

• Reports to the Director of Compliance
• Conducts in-depth internal audits assessing effectiveness of internal controls, accuracy of operational processes, and efficiency across finance, procurement, human resources, and technology
• Performs rigorous vendor audits for contractual adherence, conflicts of interest and regulatory requirements
• Performs audits of Employee and Board of Manager files ensuring privacy, conflicts of interest, and regulatory compliance
• Leads internal audits related to Fraud, Waste, and Abuse (FWA) and analyzes delegated oversight policies
• Analyzes complex operational and financial data to identify and report patterns indicative of fraud, waste, and/or abuse; evaluates results from prior audits to discern FWA trends
• Translates complex FWA information into clear communications for diverse stakeholders, verbally and in writing
• Monitors changes in relevant laws, regulations, and industry standards; maintains up-to-date audit best practices
• Contributes to development and implementation of the organization's annual audit plan and risk management strategies
• Develops and recommends improvements to policies, procedures, and systems to enhance internal control environment
• Prepares comprehensive monthly reports detailing audit findings, activities, and recommendations for executive leadership
• Performs other duties as assigned to support auditing functions and organizational objectives

Compliance Operations Auditor

Administrative Assistant

• The Administrative Coordinator provides essential administrative and operational support to the Compliance Department, ensuring smooth daily operations and efficient workflow. This role is crucial for managing administrative tasks, facilitating internal communications, providing high-quality support to department leadership/staff, and maintaining the policy management system policies (which entails proofreading, data entry, and record management.).
• Essential Functions: Ensures the successful and seamless execution of employee onboarding and offboarding processes for the department. Performs accurate and efficient data entry and other computer-based tasks utilizing Microsoft 365 applications and other relevant software. Proofreads, formats, and prepares organizational policies and Standard Operating Procedures (SOPs) for internal publication, ensuring clarity and adherence to established guidelines. Maintains and updates departmental policies related to administrative tasks, ensuring ongoing compliance and operational efficiency. Provides comprehensive administrative support, including but not limited to data entry, document scanning, printing, basic research, and assistance with various special projects. Executes a range of administrative tasks, from simple to complex, consistently delivering high-impact service with exceptional customer focus and meticulous attention to detail. Offers administrative assistance and support to all Central Health departments for special projects or other duties as assigned. Adheres strictly to necessary precautions for the proper handling of classified, confidential, and sensitive information, maintaining utmost discretion and security. Manages all incoming and outgoing mail, coordinates overnight delivery services, and oversees courier service arrangements for the department. Manages, operates, supply orders, and schedules any needed maintenance of printers, shredders, and any other office equipment. Manages meeting room schedules, ensures all meeting room calendars are current, and posts agendas promptly. Serves as the departmental subject matter expert for audio and visual equipment, applications, and software within all meeting rooms, providing support and troubleshooting. Participate in the development and enhancement of EHR templates and programming and advise on coding compliance with payor guidelines. Performs other duties as assigned to support the efficient functioning of the department.

Administrative Coordinator, CH Compliance

Network Engineer

• Design and deploy secure, high-density Cisco wireless networks in healthcare environments ensuring coverage, capacity, performance, and compliance
• Conduct predictive and validation wireless surveys using Ekahau Pro and Sidekick to optimize RF designs and verify post-deployment performance
• Analyze wireless network behavior and troubleshoot roaming, interference, latency, and connectivity using Wireshark and wireless packet captures
• Implement and manage QoS policies to prioritize mission-critical wireless applications including VoIP, video conferencing, and medical telemetry
• Troubleshoot RF challenges in complex clinical environments including x-ray rooms, elevator shafts, and lead-lined spaces
• Design and support Cisco Spaces for real-time location services, asset tracking, and environmental telemetry
• Deploy and manage Cradlepoint LTE solutions for primary and backup WAN connectivity
• Integrate and maintain wireless infrastructure within Cisco Catalyst Center for centralized configuration, monitoring, and assurance
• Document wireless architectures, RF plans, configurations, standards, and support procedures
• Collaborate with clinical, facilities, security, and technical teams to align solutions with healthcare operational and regulatory requirements
• Provide Tier 3 support and contribute to operational excellence in a 24/7 patient-care environment

Wireless Network Engineer

Manager

• Provide intensive case management for patients in the Bridge Program
• Welcome new patients, screen for non medical drivers of health needs, engage as needed
• Develop individualized treatment plans and psychosocial goals for short- and long-term care plans by assessing individual needs, strengths, barriers and readiness to change
• Provide crisis intervention services (assessment, evaluation of risk, referral and follow up)
• Effectively de-escalate heightened situations with patients experiencing trauma, exacerbated mental health symptoms, and behavioral complexity
• Provide goal oriented and short oriented services (engagement, case management, counseling linkage) with complex psychosocial needs
• Educate patients on available community resources and teach appropriate expectations and follow-through
• Help patients identify and manage challenges in navigating health and government benefits
• Accompany patients to appointments as needed and assist with transportation coordination
• Assist patients directly or indirectly with housing survey (Coordinated Assessment) and discharge planning
• Work with housing specialists and partner agencies to identify and address psychological, social and medical needs and coordinate referrals for housing programs
• Participate in weekly case conference with multidisciplinary bridge team and collaborate with community resources
• Assist Bridge team in picking up medications and other support services
• Other duties as assigned

Case Manager – Bridge

• Visit garages, bodyshops, and repair facilities daily on behalf of Advantage Parts Solutions’ dealer clients.
• Act as the primary point of contact for bodyshops, building trust and ensuring seamless support between them and dealer partners.
• Identify, qualify, and pursue new business opportunities within the repair and collision market.
• Develop and execute strategic plans to expand market presence and achieve revenue targets.
• Present solutions to customers, highlighting the value of OEM parts and Advantage Parts Solutions’ services.
• Collaborate closely with dealer clients to ensure their growth objectives are met.
• Maintain up-to-date knowledge of automotive parts trends, competitor activity, and customer needs.
• Use CRM tools to track visits, manage leads, and report performance.
• Represent Advantage Parts Solutions at industry events and trade shows.