QA Engineer

• Create educational materials appropriate to positions.
• Implement and facilitate training programs for all new and existing employees utilizing Navigation Center software.
• Design and implement skill-based competencies to be used within the CH Navigation Center to assist with identifying improvement opportunities.
• Develop and provide refresher trainings to staff members and/or department as needed.
• Effectively communicate verbally and in writing complex information in a manner that is easy to understand and learn.
• Adapt training materials and methodology based on the training group size method (in-person or virtual).
• Demonstrate a comprehensive knowledge of Central Health's Navigation Center's policies and procedures.
• Conduct call monitoring and provide feedback to department leaders.
• In conjunction with Department Leaders create reports to monitor the effectiveness of training and identify areas needing re-training.

ADP

Navigation Center QA and Operations Trainer