Communications

• Administer and engineer enterprise cloud-based Unified Communications platforms
• Design, configure, and maintain calling and contact center services
• Develop and manage enterprise dial plans, numbering strategies, E911 configurations
• Monitor, maintain, and optimize UC and Contact Center platforms
• Provide Tier 3 / highest-level technical support and escalation management
• Manage full user, license, and role lifecycle governance
• Design, implement, and support integrations between communications platforms and enterprise systems
• Ensure security, compliance, and audit readiness by implementing platform controls
• Develop and maintain reporting, analytics, and dashboards
• Lead or support migrations and major initiatives
• Create and maintain comprehensive technical documentation
• Partner with enterprise stakeholders and customers as a trusted technical advisor

Unified Communications Engineer

Analyst

• Responsible for configuration of Epic applications, leading Requirements Gathering Sessions, technical documentation, and testing (internal and User Acceptance Testing).
• Participate as a member of the project team, working on upgrades and new application and workflow implementation, including partnering with the Interface Team to connect third party applications.
• Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it.
• Analyze/review and test each product release and communicate needed changes to operations.
• Work closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.
• Research, analyze, facilitate and implement business and system workflows in order to expedite process improvement and coordinate business practices.

Epic Applications Analyst – Professional Billing

• Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications.
• Perform in-depth analysis, troubleshooting, data collection, and root cause analysis.
• Analyze/review and test each product release and communicate needed changes to operations.
• Work closely with other analysts, Epic third-party vendors, and operations to ensure system integrity.
• Identify best practices and implement opportunities for standardization.
• Provide third tier support for various applications/modules when an issue is escalated to the help desk.

Epic Application Analyst – Ambulatory

Medical Billing and Coding

• Responsible for revenue cycle functions including coding/edit charge review
• Accurate timely submission of insurance claims
• Failed claims/follow‐up resolutions
• Training and education on coding
• Conduct chart reviews on documentation and correct coding
• Ensures compliance with governmental and contractual obligations
• Clearing all coding edits generated by EMR/PM
• Process insurance payments and reconcile deposits
• Serve as an intermediary between healthcare providers, patients, and health insurance companies

Revenue Cycle and Coding Specialist

Business Development Rep

• Build and nurture strong relationships with auto dealerships and auto repair shops by delivering exceptional service and on-going support face-to-face.
• Develop a deep understanding of dealership and shop operations related to buying and selling auto parts, identify their key challenges, and create solutions to facilitate smoother business interactions.
• Create and execute a strategic sales plan to meet or exceed sales targets and expand our customer base.
• Drive market growth through cold calling, networking, negotiating and closing deals.
• Prepare and deliver sales presentations, proposals, and contracts to prospects.
• Stay informed about industry trends, product knowledge, and competitive landscape.
• Maintain accurate records of sales activities and client interactions, providing regular updates and detailed reports to clients on a daily and weekly basis.

Business Development Manager

• Develop and nurture strong relationships with new and existing clients.
• Drive market growth by promoting products and services to wholesale auto dealerships and top auto repair shops.
• Identify new opportunities and establish strategic partnerships to drive market growth.
• Create and execute a strategic sales plan to meet or exceed sales targets.
• Drive market growth through cold calling, networking, negotiating and closing deals.
• Prepare and deliver sales presentations, proposals, and contracts to prospects.
• Maintain accurate records of sales activities and client interactions.

Business Development Manager – Mechanical Market

• Build and nurture strong relationships with auto dealerships and auto repair shops by delivering exceptional service and on-going support face-to-face.
• Develop a deep understanding of dealership and shop operations related to buying and selling auto parts, identify their key challenges, and create solutions.
• Create and execute a strategic sales plan to meet or exceed sales targets and expand our customer base.
• Drive market growth through cold calling, networking, negotiating and closing deals.
• Prepare and deliver sales presentations, proposals, and contracts to prospects.
• Stay informed about industry trends, product knowledge, and competitive landscape.
• Maintain accurate records of sales activities and client interactions, providing regular updates and detailed reports to clients on a daily and weekly basis.

• Build and nurture strong relationships with auto dealerships and auto repair shops by delivering exceptional service and on-going support face-to-face.
• Develop a deep understanding of dealership and shop operations related to buying and selling auto parts, identify their key challenges, and create solutions to facilitate smoother business interactions between them.
• Create and execute a strategic sales plan to meet or exceed sales targets and expand our customer base.
• Drive market growth through cold calling, networking, negotiating and closing deals.
• Prepare and deliver sales presentations, proposals, and contracts to prospects.
• Stay informed about industry trends, product knowledge, and competitive landscape.
• Maintain accurate records of sales activities and client interactions, providing regular updates and detailed reports to clients on a daily and weekly basis.

ServiceNow

• Design and evolve the end-to-end technical architecture of the ServiceNow platform, ensuring scalability, performance, security, and alignment with enterprise architecture and governance standards.
• Serve as the senior technical authority and escalation point for complex, cross module platform design decisions, architectural challenges, and critical ServiceNow issues.
• Define, enforce, and continuously improve platform engineering standards across scripting, data models, integrations, automation, UI patterns, and release management.
• Lead CMDB strategy, health, and governance, including normalization, lifecycle management, and ongoing data quality improvement.
• Design and implement scalable automation and integrations using Flow Designer, IntegrationHub, Scripted APIs, and custom applications to reduce manual effort and improve cycle time.
• Provide technical leadership through code reviews, architectural guidance, and enforcement of ServiceNow and industry best practices to ensure solution quality and platform integrity.
• Partner with enterprise stakeholders and customers as a trusted technical advisor, translating business requirements into scalable technical designs, workflows, use cases, and solution recommendations.
• Contribute to platform strategy, architecture, and continuous improvement initiatives, including roadmap planning, optimization efforts, and adoption of industry best practices.
• Collaborate with network, cloud, security, application, PMO, and support teams as a ServiceNow subject matter expert throughout project planning, execution, testing, and lifecycle management.
• Support skills development and operational maturity across IT teams by providing guidance, knowledge sharing, and technical support; participate in after hours support as required.

ADP

Unified Communications Engineer

Epic Applications Analyst – Professional Billing

Epic Application Analyst – Ambulatory

Revenue Cycle and Coding Specialist

Business Development Manager

Business Development Manager – Mechanical Market

Business Development Manager

Business Development Manager

ServiceNow Platform Engineer