Unified Communications Engineer

ADP

UC Engineer designing and managing Cisco Webex unified communication solutions for Central Health. Responsible for ensuring secure, reliable, and scalable cloud-based voice, messaging, and customer engagement services.

Posted 6/9/2026full-timeAustin • Arizona, Connecticut, Florida, Missouri, North Carolina, Ohio, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Administer and engineer enterprise cloud-based Unified Communications platforms
Design, configure, and maintain calling and contact center services
Develop and manage enterprise dial plans, numbering strategies, E911 configurations
Monitor, maintain, and optimize UC and Contact Center platforms
Provide Tier 3 / highest-level technical support and escalation management
Manage full user, license, and role lifecycle governance
Design, implement, and support integrations between communications platforms and enterprise systems
Ensure security, compliance, and audit readiness by implementing platform controls
Develop and maintain reporting, analytics, and dashboards
Lead or support migrations and major initiatives
Create and maintain comprehensive technical documentation
Partner with enterprise stakeholders and customers as a trusted technical advisor

Requirements

What you’ll need

Bachelor's Degree in Information Technology, Computer Science or Engineering OR Associates Degree with 5 years equivalent practical experience
5 years of experience supporting enterprise Unified Communications and/or Contact Center platforms, including cloud-based UCaaS and CCaaS solutions
5 years of hands-on administration and engineering experience with Cisco Webex Calling and Webex Contact Center
5 years of experience designing, deploying, and supporting call routing and telephony services
5 years of proven ability to troubleshoot complex UC and Contact Center issues
3 years of experience with enterprise integrations
3 years of experience with reporting, analytics, and Workforce Optimization tools
ITIL 4 Certificate within 6 months and Cisco Certified Specialist – Collaboration Core certificate upon hire are required

Benefits

Comp & perks

Professional development
Flexibility in work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud-based Unified Communicationscontact center servicesdial plansE911 configurationsUC and Contact Center platformsintegrationsreportinganalyticstroubleshootingcall routing

Soft Skills

technical supportescalation managementstakeholder partnershiptechnical documentation

Certifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceBachelor's Degree in EngineeringITIL 4 CertificateCisco Certified Specialist – Collaboration Core