Epic Applications Analyst – Professional Billing

ADP

Epic Application Analyst responsible for configuration, testing, and implementation of Epic healthcare applications. Collaborating with teams to ensure system integrity and support operational needs.

Posted 6/3/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Responsible for configuration of Epic applications, leading Requirements Gathering Sessions, technical documentation, and testing (internal and User Acceptance Testing).
Participate as a member of the project team, working on upgrades and new application and workflow implementation, including partnering with the Interface Team to connect third party applications.
Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it.
Analyze/review and test each product release and communicate needed changes to operations.
Work closely with other analysts, Epic third-party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.
Research, analyze, facilitate and implement business and system workflows in order to expedite process improvement and coordinate business practices.

Requirements

What you’ll need

Bachelor’s Degree with 1 year of experience supporting healthcare IT OR healthcare applications required OR High School Diploma and 3 years of experience supporting healthcare IT or healthcare applications.
Previous Epic Certification or Proficiency for external candidates. Internal candidates are required to obtain certification or proficiency within 3 months of transition to department.
One year of experience supporting applications in a healthcare environment.
Excellent customer service, organizational, interpersonal and communication skills.
Reliable transportation required.
Strong knowledge of clinical and/or administrative workflows.
Attention to detail and excellent analytical and critical thinking skills (strong problem-solving skills).
Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required. Must be able to respond to issues during non-production hours.

Benefits

Comp & perks

Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications.
Provide third tier support for various applications/modules when an issue is escalated to the help desk.
Create and track tickets with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA).
Provides management technical system guidance to improve and streamline operational workflows.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

configuration of Epic applicationstechnical documentationUser Acceptance Testingtroubleshootingdata collectionroot cause analysisbusiness and system workflowsprocess improvementapplication supporthealthcare IT

Soft Skills

customer serviceorganizational skillsinterpersonal skillscommunication skillsattention to detailanalytical skillscritical thinkingproblem-solvingflexibilityreliability

Certifications

Epic CertificationProficiency in Epic applications