Senior Customer Experience Associate
Tobii Dynavox
Go
Customer Experience Coordinator
Knix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Go the distance to address customer inquiries across multiple platforms
- Assess situations and take action to ensure customer satisfaction
- Report to the Assistant Department Manager, Customer Experience
- Work cross-functionally with E-Commerce, Marketing, and Product Teams
Requirements
- Experience in a customer-facing role (retail, e-commerce, or virtual service environment)
- Comfort with email, chat, and/or video support
- Technologically savvy; knowledge of e-commerce platforms (e.g., Shopify, Loop) an asset
- Strong written and verbal communication skills
- High attention to detail and ability to juggle multiple priorities
- Problem-solving mindset, able to de-escalate in real time
- Bilingual skills are considered an asset
Benefits
- Reasonable accommodations for candidates with disabilities
- Inclusive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer satisfactionstrong written communicationstrong verbal communicationattention to detailability to juggle multiple prioritiesproblem-solving mindsetde-escalation skills
