Netsmart

General

• Lead RCM Automation Strategy
• Identify and prioritize high-value automation opportunities across revenue cycle workflows, including claims management, prior authorization, eligibility verification, coding, charge capture, denials, and payment reconciliation.
• Develop and maintain a strategic automation roadmap that aligns with business objectives and client needs.
• Evaluate current-state processes and determine where automation can drive efficiency, scalability, and improved outcomes.
• Build the Foundation for Scalable Automation
• Create and own a comprehensive library of automation playbooks.
• Establish documentation and process standards that enable repeatable, high-quality automation development.
• Partner Across Teams and Clients
• Collaborate with RCM leaders, operational subject matter experts, automation consultants, RPA developers, and clients to design and implement automation solutions.
• Facilitate discovery sessions, process assessments, and workflow evaluations to ensure automation initiatives align with operational goals.
• Serve as a trusted advisor and automation champion for both internal stakeholders and external clients.
• Drive Governance and Continuous Improvement
• Define automation governance standards, quality frameworks, naming conventions, and version control practices.
• Track solution performance and measure outcomes against operational and financial benchmarks.
• Analyze results and continuously refine automation strategies to improve future implementations.
• Serve as the RCM Automation Subject Matter Expert
• Provide guidance and direction on complex workflow logic, process optimization, and automation best practices.
• Support automation teams with troubleshooting, process design decisions, and exception management.
• Stay informed on emerging automation, AI, and healthcare technology trends to help shape future capabilities.

RCM Automation Strategist – RCM Experience

Solutions Engineer

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.

Solution Architect – Post Implementation

Revenue Operations

• Help define the vision, strategy, and functional direction for collection automation and patient access-related solutions.
• Shape and communicate solution strategy, roadmaps, and priorities across key stakeholders.
• Conduct market research, competitive analysis, client discovery, and stakeholder interviews to identify current and future solution needs.
• Translate healthcare workflow challenges into clear business requirements, user stories, acceptance criteria, and functional priorities.
• Partner closely with Engineering to manage roadmap scope, define requirements, review prototypes, and support timely solution delivery.
• Use data, analytics, client feedback, and market insights to identify opportunities for innovation and competitive differentiation.
• Collaborate with Sales, Marketing, Support, and Client teams to support go-to-market strategy, product positioning, solution training, release content, and sales enablement.
• Serve as a voice of the market and client, ensuring solutions are practical, scalable, and aligned to the needs of healthcare organizations.

Solution Strategist, Collection Automation – Patient Access & Revenue Cycle Strategy

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices

Business Solution Architect – Post Implementation

Artificial Intelligence

• Establish and refine requirements for current and future solution development through independently conducting market competitiveness and differentiation research supported by client feedback, non-client and community stakeholders
• Communicate comprehensive solution strategy, plans and roadmaps to key stakeholders utilizing solution management tools and processes
• Manage breadth of inter-related solution roadmaps and scope based on a detailed understanding of needs, interdependencies, requirements and resources
• Influence and engage engineering teams to deliver exceptional features from detailed requirements and prototypes
• Lead strategies to conduct competitive analysis to determine pricing
• Collaboratively develop company wide go-to market plan with Support, Sales, and Marketing
• Partner with solution marketing to define initiatives to create demand within key market verticals and horizontal markets including company think days, sales demonstrations, trade shows, direct marketing, web marketing, and solution training
• Collaborate with UX team members, participate in end-user discovery/shadowing to gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

RCM Automation Strategist – RCM Experience

Solution Architect – Post Implementation

Solution Strategist, Collection Automation – Patient Access & Revenue Cycle Strategy

Business Solution Architect – Post Implementation

Senior Solution Strategist – AI Visionary