NetDocuments

Account Executive

• NetDocuments is seeking a Senior Account Executive. The Senior Account Executive hunts, prospects, and engages new clients, develops proposals, and manages the sales process start to finish. This role serves as the primary relationship owner for an assigned territory to increase revenues within the large enterprise space. The expectation is to develop and maintain excellent knowledge and understanding of NetDocuments business, products, our competitors, in the legal tech industry. The Sr Account Executive will report to the Vice President of Strategic Sales.
• Build own pipeline
• Responsible to hit and exceed revenue quota
• Develop and implement strategic plans to manage and grow accounts
• Understand client needs and hunt for new business opportunities
• Identify potential customers and set approach strategies
• Retain and develop strong and long-term client relationships
• Act as the liaison between clients and resolve issues and handle complaints quickly and effectively
• Negotiate contracts and close agreements
• Get feedback and suggest ways to increase customer engagement
• Follow up with prospects several times throughout the sales cycle to ensure needs are being met
• Compile and analyze data to identify trends in the market
• Other duties as assigned

Senior Account Executive – Strategic

Engineer

• Collaborate with cross-functional teams, including legal professionals, software engineers and developers to conceptualize and design AI-powered solutions for various legal workflows
• Develop and refine applications that generate accurate and contextually relevant legal content, such as contracts, legal documents, and correspondence
• Apply your profound knowledge of legal processes, terminology, and regulations to create applications that align with real-world legal scenarios
• Explore and implement innovative techniques to improve the performance, accuracy and efficiency of AI-generated legal content
• Work closely with others on the Professional Services team to build and integrate AI-driven applications into the NetDocuments platform
• Stay up-to-date with advancements in AI technology, particularly within the context of the legal industry, and apply relevant insights to enhance our solutions
• Contribute to the documentation of application creation best practices and guidelines
• Other duties as assigned

Professional Services Application Engineer

Performance Marketing

• Drive pipeline growth across Public Sector and Corporate (Enterprise) segments
• Build and execute integrated demand generation programs that drive awareness, engagement, and pipeline
• Partner with Sales, Product Marketing, and BDR teams to align campaigns to business priorities and revenue goals
• Develop messaging and offers tailored to key personas and verticals
• Own campaign lifecycle: planning, launch, optimization, and reporting
• Execute multi-channel campaigns including digital, paid media, webinars, content syndication, events, email, and direct mail
• Leverage account-based marketing approaches to engage high-value target accounts
• Manage relationships with vendors, agencies, and marketing technology platforms
• Define campaign KPIs and report on pipeline, conversion, and ROI
• Apply data-driven insights to continuously optimize campaign performance
• Collaborate with Marketing Ops to ensure accurate attribution, lead scoring, and database health
• Other duties as assigned

Lead Demand Generation Manager

Cloud Engineer

• Are you driven to uncover what others can’t see? As an Staff Cloud Engineer at NetDocuments, you’ll be at the forefront of building and evolving the systems that power deep, actionable visibility across our entire stack. In our high-velocity SaaS environment—where developers own what they deploy—your work will enable hundreds of engineers to proactively detect, diagnose, and resolve issues before they reach our customers. You’ll help define and execute observability strategy using modern tools like Datadog, OpenTelemetry, and CloudTrail—all within a cutting-edge, AWS-native ecosystem. If you thrive on impact, ownership, and making complex systems clear, we’d love to meet you.

Staff Cloud Engineer - Observability

Attorney

• Serve as a legal subject matter expert in customer engagements to identify opportunities for applying AI and automation to legal workflows
• Translate legal use cases into product implementation plans in collaboration with engineers and developers
• Design and refine legally accurate and context-aware AI prompts that enhance solution effectiveness
• Participate in customer discovery sessions to assess current processes and propose tailored solutions using NetDocuments' AI and automation capabilities
• Collaborate with internal teams to ensure technical implementation reflects legal nuance and user needs
• Provide strategic input on product features and enhancements from a legal workflow perspective
• Support the development and documentation of best practices for legal-focused AI applications
• Stay informed on industry trends in legal tech and generative AI to advise customers and improve offerings
• Strong relationship-building skills with legal and technical stakeholders
• Excellent communication and presentation abilities
• Detail-oriented approach to ensure legal soundness in AI-assisted applications
• Collaborative mindset to work effectively across diverse, cross-functional teams
• Other duties as assigned

Legal Consultant - AI

Content Manager

• NetDocuments is looking for a creative and technically savvy AI Training Content Strategist to shape and deliver engaging learning experiences for our global partners and customers.
• Sitting at the intersection of training, UX content, and enablement, this role is ideal for a content creator who thrives in translating complex technical topics—especially AI-powered solutions—into clear, actionable, and memorable learning experiences.
• You’ll collaborate with product designers, partner enablement teams, and engineers to design scalable, strategic content and training assets that drive adoption, certification, and deep understanding of our platform.
• This role blends instruction design, content strategy, and live facilitation, with a strong focus on empowering learners in the legal tech space.
• What Your Contributions Will Be: Training & Enablement Delivery.
• Deliver engaging, multi-day training sessions (virtual and onsite) for global channel partners across time zones.
• Lead dynamic product trainings, especially around AI functionality, that prepare partners and customers for certification and implementation success.
• Identify gaps in partner or customer knowledge and build training plans to address them.
• Support re-certification and ongoing enablement through bite-sized content, refreshers, and 1:1 follow-up when needed.
• Content Creation & Strategy.
• Own the strategy and execution of technical enablement content across the partner and customer journey—including curriculum, microlearning, in-app copy, documentation, and certification exams.
• Create clear, concise, and user-friendly content that enhances the product experience and drives AI adoption.
• Collaborate cross-functionally with designers, engineers, and product managers to ensure content supports UX and reflects product intent.
• Apply a “Voice of the Learner” mindset to all content, ensuring accessibility, clarity, and empathy in every asset.
• Experience Design & Thought Leadership.
• Elevate the enablement experience through modern instructional techniques, storytelling, and visual communication.
• Advocate for the role of high-quality content in driving product success—both internally and externally.
• Stay current on best practices in UX writing, content design, legal tech, and AI learning to keep NetDocuments’ training experiences at the forefront of innovation.
• What You Will Bring to the Team:
• Relationship building and cross-functional collaboration
• Strong facilitation and public speaking skills
• Excellent writing, editing, and storytelling ability
• Organizational agility and a learner-first mindset
• Business awareness, especially within legal or professional services industries
• Curiosity and adaptability in a fast-evolving tech environment
• What You Will Need for Success:
• 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software
• Proven success delivering training in live and asynchronous formats
• Strong understanding of adult learning principles and content design best practices
• Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government)
• Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly
• Familiarity with UX writing, microcopy, and accessibility standards
• Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact
• Ideally you will have:
• Legal industry experience or working knowledge of legal operations
• Experience building or contributing to design systems or training libraries
• Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms

Content Strategist - AI

Customer Success Manager

• Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations—including review of migration and configuration plans in high-risk or complex environments.
• Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed.
• Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed.
• Support partner onboarding by shadowing their first implementation—reviewing deliverables, providing structured feedback, and validating readiness for independent delivery.
• Act as a liaison for partners—coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process.
• Build strong relationships with both partners and customers to foster collaboration and ensure project success.
• Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings.
• Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success.
• Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs.
• Other duties as assigned.