NetDocuments

Content Strategist - AI

NetDocuments

full-time

Posted on:

Origin:  • 🇺🇸 United States • Utah

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Salary

💰 $95,000 - $110,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudSaltStack

About the role

  • NetDocuments is looking for a creative and technically savvy AI Training Content Strategist to shape and deliver engaging learning experiences for our global partners and customers.
  • Sitting at the intersection of training, UX content, and enablement, this role is ideal for a content creator who thrives in translating complex technical topics—especially AI-powered solutions—into clear, actionable, and memorable learning experiences.
  • You’ll collaborate with product designers, partner enablement teams, and engineers to design scalable, strategic content and training assets that drive adoption, certification, and deep understanding of our platform.
  • This role blends instruction design, content strategy, and live facilitation, with a strong focus on empowering learners in the legal tech space.
  • What Your Contributions Will Be: Training & Enablement Delivery.
  • Deliver engaging, multi-day training sessions (virtual and onsite) for global channel partners across time zones.
  • Lead dynamic product trainings, especially around AI functionality, that prepare partners and customers for certification and implementation success.
  • Identify gaps in partner or customer knowledge and build training plans to address them.
  • Support re-certification and ongoing enablement through bite-sized content, refreshers, and 1:1 follow-up when needed.
  • Content Creation & Strategy.
  • Own the strategy and execution of technical enablement content across the partner and customer journey—including curriculum, microlearning, in-app copy, documentation, and certification exams.
  • Create clear, concise, and user-friendly content that enhances the product experience and drives AI adoption.
  • Collaborate cross-functionally with designers, engineers, and product managers to ensure content supports UX and reflects product intent.
  • Apply a “Voice of the Learner” mindset to all content, ensuring accessibility, clarity, and empathy in every asset.
  • Experience Design & Thought Leadership.
  • Elevate the enablement experience through modern instructional techniques, storytelling, and visual communication.
  • Advocate for the role of high-quality content in driving product success—both internally and externally.
  • Stay current on best practices in UX writing, content design, legal tech, and AI learning to keep NetDocuments’ training experiences at the forefront of innovation.
  • What You Will Bring to the Team:
  • Relationship building and cross-functional collaboration
  • Strong facilitation and public speaking skills
  • Excellent writing, editing, and storytelling ability
  • Organizational agility and a learner-first mindset
  • Business awareness, especially within legal or professional services industries
  • Curiosity and adaptability in a fast-evolving tech environment
  • What You Will Need for Success:
  • 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software
  • Proven success delivering training in live and asynchronous formats
  • Strong understanding of adult learning principles and content design best practices
  • Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government)
  • Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly
  • Familiarity with UX writing, microcopy, and accessibility standards
  • Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact
  • Ideally you will have:
  • Legal industry experience or working knowledge of legal operations
  • Experience building or contributing to design systems or training libraries
  • Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms

Requirements

  • 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software
  • Proven success delivering training in live and asynchronous formats
  • Strong understanding of adult learning principles and content design best practices
  • Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government)
  • Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly
  • Familiarity with UX writing, microcopy, and accessibility standards
  • Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact
  • Legal industry experience or working knowledge of legal operations
  • Experience building or contributing to design systems or training libraries
  • Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms