NetDocuments

Account Executive

• Build own pipeline
• Responsible to hit and exceed revenue quota
• Develop and implement strategic plans to manage and grow accounts
• Understand client needs and hunt for new business opportunities
• Identify potential customers and set approach strategies
• Retain and develop strong and long-term client relationships
• Act as the liaison between clients and resolve issues and handle complaints quickly and effectively
• Negotiate contracts and close agreements
• Get feedback and suggest ways to increase customer engagement
• Follow up with prospects several times throughout the sales cycle to ensure needs are being met
• Compile and analyze data to identify trends in the market
• Other duties as assigned

Senior Account Executive, Strategic

Attorney

• Serve as the primary point of contact for a portfolio of legal industry clients
• Develop strategic relationships
• Act as a consultative advisor
• Use Gainsight daily to monitor health scores, automate workflows, log activities, and manage proactive engagement and risk alerts for accounts with churn or low engagement risks.
• Ensure smooth product adoption tailored to legal workflows and compliance requirements.
• Manage renewals, identify upsell and cross-sell opportunities and drive account growth.
• Advocate internally for client needs
• Conduct regular business reviews (QBRs) to demonstrate ROI and adoption
• Maintain detailed records of client interactions, milestones, and sentiment using Gainsight Timeline and CTAs
• Understand and address the unique challenges, regulatory requirements, and compliance nuances of legal clients, offering tailored solutions and best practices.

Customer Success Manager – Legal Tech

Manager

• Manage on-premise datacenter operations as part of the Cloud Infrastructure team, ensuring stability and performance.
• Partner with Software Engineering, Cloud Engineering, and Architecture teams to maintain a world-class cloud and infrastructure operation.
• Ensure security and compliance standards (SOC2-T2, ISO27001) are implemented effectively and pragmatically.
• Maintain and enhance business continuity (BC) and disaster recovery (DR) plans in alignment with evolving business needs.
• Oversee observability standards and practices across the infrastructure environment in collaboration with key stakeholders.
• Provide leadership for incident response SMEs in partnership with the defined Incident Management process.
• Build trusted partnerships within the CTO organization, especially with Cloud Engineering leadership.
• Lead, mentor, and develop a high-performing team of engineers focused on professional growth, certification, and readiness for full public cloud operations.
• Manage AWS PaaS services supporting NetDocuments’ SaaS applications.
• Lead annual budget planning and ongoing cost oversight for tools, infrastructure, and personnel.
• Implement best practices for vendor management within the infrastructure domain.

Senior Manager, Infrastructure

• Establish yourself as a trusted expert who bridges legal practice knowledge with generative AI technology powered by NetDocuments. You’ll work side-by-side with customers, spanning law firms to in-house legal teams to public sector customers such as the USAO, to ideate on and build solutions that drive AI adoption.
• Partner with the product team on designing and testing new solutions, aligning them with customer needs and using client feedback to enhance existing products and inform future development.
• Represent NetDocuments at legal conferences and industry events, delivering thought-leadership presentations and demonstrations that showcase how our AI solutions address critical challenges for legal professionals.
• For prospective customers, lead customized product demonstrations aligned with the needs of specific law firm practice groups and corporate legal departments, and other legal professionals. By asking insightful questions, you’ll identify opportunities where NetDocuments can provide value and highlight features most relevant to each customer's use cases.
• Engage directly with legal professionals at current and prospective customers to uncover workflow challenges and clearly communicate how NetDocuments’ AI solutions can solve them.
• Collaborate with the marketing team to create compelling content tailored to legal professionals, drawing on practice-area insights and client profiles to maximize impact.
• Partner with the product team on new solution introductions, aligning them with customer needs and using client feedback to enhance existing products and inform future development.
• Serve as the “Voice of the Customer,” sharing legal practice perspectives that refine sales strategies and influence product direction.
• Conduct in-depth research and competitive analysis to support strategic decision-making.
• Other duties as assigned.

Legal Solutions Director

Product Marketing

• Lead Go-to-Market (GTM) strategies for new and existing products, defining launch plans and ensuring sustained adoption and growth.
• Craft messaging and value propositions for each key market segment and buyer persona, aligning closely with our overall brand strategy.
• Analyze market dynamics—including trends, customer needs, and competitive activity—to inform product strategy and drive differentiation.
• Equip the sales team with competitive intelligence, positioning, and tools such as battle cards, training presentations, and pitch decks.
• Partner with analysts and industry associations to elevate our market presence and influence.
• Translate technical capabilities into clear narratives, ensuring complex AI and automation concepts are accessible and persuasive.
• Produce high-quality content such as thought leadership pieces, white papers, and conference presentations that highlight innovation and expertise.
• Foster cross-functional collaboration with product management, engineering, and demand generation to ensure cohesive product stories.

Senior Product Marketing Manager – AI

Engineer

• Collaborate with cross-functional teams, including legal professionals, software engineers and developers to conceptualize and design AI-powered solutions for various legal workflows
• Develop and refine applications that generate accurate and contextually relevant legal content, such as contracts, legal documents, and correspondence
• Apply your profound knowledge of legal processes, terminology, and regulations to create applications that align with real-world legal scenarios
• Explore and implement innovative techniques to improve the performance, accuracy and efficiency of AI-generated legal content
• Work closely with others on the Professional Services team to build and integrate AI-driven applications into the NetDocuments platform
• Stay up-to-date with advancements in AI technology, particularly within the context of the legal industry, and apply relevant insights to enhance our solutions
• Contribute to the documentation of application creation best practices and guidelines
• Other duties as assigned

Professional Services Application Engineer

• NetDocuments is seeking a Senior Account Executive. The Senior Account Executive hunts, prospects, and engages new clients, develops proposals, and manages the sales process start to finish. This role serves as the primary relationship owner for an assigned territory to increase revenues within the large enterprise space. The expectation is to develop and maintain excellent knowledge and understanding of NetDocuments business, products, our competitors, in the legal tech industry. The Sr Account Executive will report to the Vice President of Strategic Sales.
• Build own pipeline
• Responsible to hit and exceed revenue quota
• Develop and implement strategic plans to manage and grow accounts
• Understand client needs and hunt for new business opportunities
• Identify potential customers and set approach strategies
• Retain and develop strong and long-term client relationships
• Act as the liaison between clients and resolve issues and handle complaints quickly and effectively
• Negotiate contracts and close agreements
• Get feedback and suggest ways to increase customer engagement
• Follow up with prospects several times throughout the sales cycle to ensure needs are being met
• Compile and analyze data to identify trends in the market
• Other duties as assigned

Senior Account Executive – Strategic

Performance Marketing

• Drive pipeline growth across Public Sector and Corporate (Enterprise) segments
• Build and execute integrated demand generation programs that drive awareness, engagement, and pipeline
• Partner with Sales, Product Marketing, and BDR teams to align campaigns to business priorities and revenue goals
• Develop messaging and offers tailored to key personas and verticals
• Own campaign lifecycle: planning, launch, optimization, and reporting
• Execute multi-channel campaigns including digital, paid media, webinars, content syndication, events, email, and direct mail
• Leverage account-based marketing approaches to engage high-value target accounts
• Manage relationships with vendors, agencies, and marketing technology platforms
• Define campaign KPIs and report on pipeline, conversion, and ROI
• Apply data-driven insights to continuously optimize campaign performance
• Collaborate with Marketing Ops to ensure accurate attribution, lead scoring, and database health
• Other duties as assigned

Lead Demand Generation Manager

Cloud Engineer

• Are you driven to uncover what others can’t see? As an Staff Cloud Engineer at NetDocuments, you’ll be at the forefront of building and evolving the systems that power deep, actionable visibility across our entire stack. In our high-velocity SaaS environment—where developers own what they deploy—your work will enable hundreds of engineers to proactively detect, diagnose, and resolve issues before they reach our customers. You’ll help define and execute observability strategy using modern tools like Datadog, OpenTelemetry, and CloudTrail—all within a cutting-edge, AWS-native ecosystem. If you thrive on impact, ownership, and making complex systems clear, we’d love to meet you.

Staff Cloud Engineer - Observability

Content Manager

• NetDocuments is looking for a creative and technically savvy AI Training Content Strategist to shape and deliver engaging learning experiences for our global partners and customers.
• Sitting at the intersection of training, UX content, and enablement, this role is ideal for a content creator who thrives in translating complex technical topics—especially AI-powered solutions—into clear, actionable, and memorable learning experiences.
• You’ll collaborate with product designers, partner enablement teams, and engineers to design scalable, strategic content and training assets that drive adoption, certification, and deep understanding of our platform.
• This role blends instruction design, content strategy, and live facilitation, with a strong focus on empowering learners in the legal tech space.
• What Your Contributions Will Be: Training & Enablement Delivery.
• Deliver engaging, multi-day training sessions (virtual and onsite) for global channel partners across time zones.
• Lead dynamic product trainings, especially around AI functionality, that prepare partners and customers for certification and implementation success.
• Identify gaps in partner or customer knowledge and build training plans to address them.
• Support re-certification and ongoing enablement through bite-sized content, refreshers, and 1:1 follow-up when needed.
• Content Creation & Strategy.
• Own the strategy and execution of technical enablement content across the partner and customer journey—including curriculum, microlearning, in-app copy, documentation, and certification exams.
• Create clear, concise, and user-friendly content that enhances the product experience and drives AI adoption.
• Collaborate cross-functionally with designers, engineers, and product managers to ensure content supports UX and reflects product intent.
• Apply a “Voice of the Learner” mindset to all content, ensuring accessibility, clarity, and empathy in every asset.
• Experience Design & Thought Leadership.
• Elevate the enablement experience through modern instructional techniques, storytelling, and visual communication.
• Advocate for the role of high-quality content in driving product success—both internally and externally.
• Stay current on best practices in UX writing, content design, legal tech, and AI learning to keep NetDocuments’ training experiences at the forefront of innovation.
• What You Will Bring to the Team:
• Relationship building and cross-functional collaboration
• Strong facilitation and public speaking skills
• Excellent writing, editing, and storytelling ability
• Organizational agility and a learner-first mindset
• Business awareness, especially within legal or professional services industries
• Curiosity and adaptability in a fast-evolving tech environment
• What You Will Need for Success:
• 3+ years of experience in content strategy, technical training, or instructional design—ideally within SaaS or enterprise software
• Proven success delivering training in live and asynchronous formats
• Strong understanding of adult learning principles and content design best practices
• Experience with enterprise cloud platforms, preferably in regulated or professional industries (legal, financial, corporate, or government)
• Understanding of AI and its practical applications, with a willingness to learn and communicate technical concepts clearly
• Familiarity with UX writing, microcopy, and accessibility standards
• Portfolio or examples of training or content work that demonstrate clarity, strategy, and user impact
• Ideally you will have:
• Legal industry experience or working knowledge of legal operations
• Experience building or contributing to design systems or training libraries
• Proficiency in tools like Articulate, Camtasia, Figma, Confluence, or LMS platforms

Content Strategist - AI

• Serve as a legal subject matter expert in customer engagements to identify opportunities for applying AI and automation to legal workflows
• Translate legal use cases into product implementation plans in collaboration with engineers and developers
• Design and refine legally accurate and context-aware AI prompts that enhance solution effectiveness
• Participate in customer discovery sessions to assess current processes and propose tailored solutions using NetDocuments' AI and automation capabilities
• Collaborate with internal teams to ensure technical implementation reflects legal nuance and user needs
• Provide strategic input on product features and enhancements from a legal workflow perspective
• Support the development and documentation of best practices for legal-focused AI applications
• Stay informed on industry trends in legal tech and generative AI to advise customers and improve offerings
• Strong relationship-building skills with legal and technical stakeholders
• Excellent communication and presentation abilities
• Detail-oriented approach to ensure legal soundness in AI-assisted applications
• Collaborative mindset to work effectively across diverse, cross-functional teams
• Other duties as assigned

Legal Consultant - AI

Customer Success Manager

• Provide implementation oversight to ensure alignment with NetDocuments standards, timelines, and customer expectations—including review of migration and configuration plans in high-risk or complex environments.
• Take ownership of partner and customer challenges by identifying risks early, resolving issues efficiently, and ensuring they are fully addressed.
• Monitor partner performance using tools like Salesforce and Gainsight to identify risks, surface underperformance (e.g., certification gaps, delayed SOWs), and escalate issues as needed.
• Support partner onboarding by shadowing their first implementation—reviewing deliverables, providing structured feedback, and validating readiness for independent delivery.
• Act as a liaison for partners—coordinating across internal teams to resolve issues, represent partner needs, and ensure aligned support throughout the implementation process.
• Build strong relationships with both partners and customers to foster collaboration and ensure project success.
• Present confidently to partners, customers, and internal stakeholders in meetings, project updates, and briefings.
• Contribute to the creation of enablement tools, training content, and templates that support scalable partner and customer success.
• Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and partner delivery KPIs.
• Other duties as assigned.