NetDocuments

Engineering Manager

• Lead, coach, and develop a team of approximately 5–6 software engineers and software test engineers.
• Foster a culture of trust, collaboration, accountability, and continuous improvement.
• Partner with recruiting to attract and hire exceptional engineering talent.
• Support career growth through mentorship, feedback, and performance development.
• Create the conditions for engineers to do their best work.
• Partner closely with Product, Design, and platform engineering teams to turn customer needs into scalable software solutions.
• Help build and execute a roadmap that balances customer-facing impact, technical excellence, and long-term platform durability.
• Guide your team through planning, execution, and delivery while holding a high bar for quality.
• Lead through ambiguity — sequencing the work, derisking it, and adjusting as we learn from real users.
• Coordinate across multiple engineering teams contributing to a shared product vision — a meaningful portion of this role is unlocking work that crosses team boundaries.
• Communicate priorities, risks, and progress clearly to technical and non-technical stakeholders.
• Build the partnerships that drive alignment and execution across the organization.
• Provide technical guidance and architectural input while empowering engineers to own implementation details.
• Champion modern engineering practices, including CI/CD, cloud-native architectures, observability, automated testing, and scalable system design.
• Advocate for highly reliable, maintainable, and secure software.
• Promote best practices in usability, accessibility, and front-end architecture as the team builds customer-facing experiences and a design system that scales.
• Foster a growth mindset and a culture of continuous learning.
• Encourage experimentation, thoughtful problem-solving, and learning from incidents.
• Cultivate transparency, ownership, and customer impact across the team.
• Support knowledge sharing and technical excellence across teams.

Manager, Software Engineering

Operations

• Lead Cloud Financial Strategy & Governance
• Drive FinOps practices across AWS and Azure using the FinOps Foundation Framework domains
• Establish and maintain cost allocation models, tagging standards, and governance frameworks
• Develop and enforce cloud financial policies, standards, and operational best practices
• Partner with leadership to support cloud cost reduction initiatives and long-term infrastructure efficiency goals
• Drive Cost Visibility & Financial Insights
• Own and manage CloudZero configuration, including taxonomy, tagging governance, and cost allocation rules
• Deliver actionable reporting and analysis for Engineering, Product, Finance, and leadership stakeholders
• Maintain visibility across AWS, Azure, Datadog, Elastic, and related platforms
• Advance cost intelligence initiatives, including unit economics and cost-per-customer analysis
• Optimize Cloud & SaaS Spend
• Identify and drive optimization opportunities across Reserved Instances, Savings Plans, rightsizing, storage optimization, and SaaS licensing
• Develop and maintain utilization and cost-per-unit reporting across key infrastructure and vendor platforms
• Partner with Engineering teams to improve cost-aware architecture and operational decision-making
• Track optimization initiatives through measurable outcomes and ongoing KPI reporting
• Build & Scale the FinOps Practice
• Embed FinOps processes into budgeting, forecasting, operational reviews, and engineering workflows
• Coach Engineering and CloudOps teams on cost accountability and sustainable financial operations
• Automate repeatable governance and reporting workflows using SQL, Python, and infrastructure tooling
• Drive adoption of emerging FinOps standards
• Support Emerging AI & Platform Cost Management

Staff FinOps Engineer

Public Relations

• Build and own a proactive global public relations calendar, including earned media, executive thought leadership, analyst relations, and customer storytelling.
• Lead and manage PR agency and agency strategy; define the right go-forward agency model and manage scope, performance, and budget.
• Strengthen executive thought leadership; identify opportunities, provide strategic guidance, and support NetDocuments leaders in sharing their expertise.
• Establish and run a strong analyst relations program across the major legal-tech and enterprise software analyst firms in close partnership with our deep product and market experts.
• Partner across our broader partner ecosystem to identify and execute joint public relations opportunities with strategic partners.
• Build out regional PR strategy across EMEA and APAC; identify where to go deeper with regional agencies or in-region resources.
• Work closely with our industry experts to stay up-to-date on product, buyer needs, and the competitive landscape.

Global Public Relations Director

Sales

• Directly manage and coach Account Executives across the Corporate sector, driving consistent, predictable revenue and pipeline health.
• Recruit, interview, and hire new AEs and future leaders; partner with Talent/HR to build high-performing teams and effective onboarding processes.
• Manage AEs through 6 and 7 figure deal values sales cycles across 6–12-month sales cycles.
• Establish an enterprise deal governance process (capture plans, exec sponsors, competitive strategy) and a short-cycle playbook for new AEs (prospecting, qualification, MEDDICC/BANT hygiene, closing).
• Shape go-to-market strategy for new logo acquisition and expansion across the commercial vertical.
• Partner with Product, Marketing, and Customer Success to align messaging, enablement, and cross-sell/renewal motions.
• Deliver recurring coaching, performance management, and career development for direct reports.

Senior Sales Director, Corporate

• Lead Cloud Financial Strategy & Governance
• Drive Cost Visibility & Financial Insights
• Optimize Cloud & SaaS Spend
• Build & Scale the FinOps Practice
• Support Emerging AI & Platform Cost Management

Product Designer

• Lead the design and research efforts shaping our next generation of products, including AI-powered experiences.
• Lead a multidisciplinary UX team, define AI capability integration into the product.
• Partner closely with Product and Engineering leadership to deliver user experiences.
• Drive AI Product Strategy & Experience Vision by leading UX strategy, defining AI surfaces, and guiding product direction.
• Own and evolve design system strategy, establish design patterns for AI interactions, and ensure consistency across product surfaces.
• Set and maintain high standards for design quality across teams, establish design review processes and quality standards.
• Mentor and grow a team of product designers and UX researchers, champion the adoption of AI tools.

Senior Manager, Product Design

Attorney

• Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples.
• Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices.
• Ensure follow-through and program completion with personalized support, coaching, and learning journeys.
• Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical.
• Act as a liaison for customers, coordinating across internal teams to resolve issues, representing customer needs, and ensuring aligned support throughout the implementation process.
• Present confidently to customers and internal stakeholders in meetings, project updates, and briefings.
• Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and training delivery KPIs.

Technical Trainer – AI, Legal Tech

SDET

• Design and execute both manual and automated testing strategies.
• Partner closely with engineering teams to validate functionality and improve overall software quality.
• Play a key role in advancing automation capabilities, defining best practices.
• Ensure comprehensive test coverage across API, UI, and end-to-end workflows.
• Own and evolve the test automation strategy, including test data management and framework design.
• Build, maintain, and enhance automated test frameworks for both API and UI testing.
• Write, debug, and execute automation code to support scalable and reliable testing.
• Continuously identify opportunities to expand automation coverage and improve efficiency.
• Define, implement, and maintain testing processes and best practices across teams.
• Establish processes to evaluate and convert manual test cases into automated test suites.
• Provide visibility into test coverage, quality metrics, and system health.

Senior Software Test Engineer

Full-stack Engineer

• Lead the design and development of AI-powered solutions that enhance how legal professionals work.
• Serve as a technical leader, driving architecture, guiding engineering teams, and partnering closely with Product and Design.
• Contribute directly to the codebase (approximately 70% hands-on), building and delivering full-stack applications in a production environment.
• Develop and integrate AI-driven capabilities using leading AI providers.
• Define and drive the technical direction for AI-enabled products and platform capabilities.
• Design scalable, high-performance architectures and document solutions through clear diagrams and technical specifications.
• Break down complex systems into simple, maintainable components while ensuring long-term scalability and reliability.
• Mentor and guide engineers, supporting their technical growth and ensuring successful project delivery.

Principal Software Engineer – AI

Data Engineer

• Define and drive the architectural strategy for migrating large-scale, on-premises data systems to AWS, including re-platforming and re-architecture efforts.
• Establish migration patterns, data residency strategies, and cutover plans that minimize risk and downtime.
• Design and evolve cloud-native data architectures that support long-term scalability and performance.
• Lead the architecture of large-scale NoSQL data systems, including Couchbase, DynamoDB, and related technologies.
• Oversee the design and governance of our Snowflake-based data platform, including data modeling, ingestion pipelines, and access patterns.
• Ensure systems are optimized for performance, reliability, and cost efficiency at scale.
• Architect and implement event-based data infrastructure using technologies such as Kafka, SQS, and SNS.
• Define standards for event schema design, topic management, consumer patterns, and data lineage.
• Enable reliable, scalable, and observable data flows across distributed systems.
• Establish and enforce data governance standards, including classification, access controls, encryption, retention, and auditability.
• Ensure alignment with regulatory frameworks such as SOC 2 Type II and HIPAA.
• Partner with Security teams on threat modeling and risk mitigation for data infrastructure.
• Lead architectural reviews, RFC processes, and documentation standards.
• Partner with engineering leadership to influence roadmap prioritization through data-driven insights.
• Represent the data platform in cross-functional planning and executive-level discussions.

Data Architect

• Serve as a technical lead for a team of experienced software engineers
• Spend approximately 70% of your time coding and 30% mentoring and guiding others
• Lead architectural discussions and influence technical direction across the team
• Partner in hiring efforts including interviewing and recruiting top engineering talent
• Collaborate with Principal and Distinguished Engineers to design scalable solutions
• Architect and implement modern React applications and reusable component systems
• Build and maintain full stack applications using React, TypeScript, and C#/.NET
• Design and implement APIs using REST and GraphQL
• Contribute to microservices architecture including service decomposition and communication patterns
• Ensure systems meet performance, scalability, and quality standards
• Build and test new applications across multiple environments
• Monitor platform performance and proactively optimize system behavior
• Instrument applications with logging, metrics, and telemetry to diagnose issues
• Analyze system behavior and implement improvements for reliability and scalability
• Ensure solutions align with security and compliance requirements
• Drive solutions from concept through delivery and ongoing iteration
• Determine operational feasibility through analysis, requirements gathering, and solution design
• Collect and analyze development and service issues to inform engineering decisions
• Balance trade-offs across performance, usability, and maintainability
• Partner closely with Product and Design to translate requirements into technical solutions
• Mentor engineers and support their growth and development
• Foster collaboration across teams and contribute to a strong engineering culture
• Document architectural designs using diagrams and tools such as Miro
• Stay current with modern development methodologies and technologies
• Evaluate and introduce new tools and frameworks that improve team efficiency and product quality
• Bring forward ideas that enhance both the user experience and engineering velocity

Staff Software Engineer – Next Gen

Product Manager

• Execute full product delivery lifecycle for our web experience platform, ensuring reliable releases that drive measurable user engagement and business impact.
• Lead continuous discovery through regular customer interviews and rapid experimentation, maintaining deep connection with legal professionals' evolving needs.
• Work alongside 2 product managers to implement product strategies and workflows with potential for org-wide deployment, leading by example with empowered team principles that drive consistent business outcomes.
• Operate as part of empowered product teams with engineering and design, focusing on solving customer problems rather than building prescribed features.
• Navigate complex technical dependencies across multiple teams and Microsoft Office integrations while maintaining velocity and product excellence.
• Champion modern product practices including outcome-focused metrics, assumption testing, and customer-centric decision making throughout the organization.
• Practice radical candor in all interactions, providing direct feedback that accelerates team performance while building trust through transparency.
• Drive product strategy for your domain based on customer insights, market data, and technical capabilities, making strategic bets that maximize business outcomes.
• Influence without authority across cross-functional teams, aligning diverse stakeholders around shared goals and priorities.
• Model continuous learning and intelligent risk-taking, fostering an environment where failure advances understanding and innovation thrives.

Lead Product Manager

Cloud Engineer

• Operate and optimize AWS Virtual Private Clouds (VPCs), Route53, Content Delivery Networks (CDNs), load balancers, and EC2 instances.
• Ensure the infrastructure is configured and maintained to meet high availability, security, and performance requirements.
• Monitor and troubleshoot infrastructure issues, proactively identifying and resolving potential bottlenecks or vulnerabilities.
• Design and implement robust disaster recovery and resiliency automation solutions spanning across AWS Availability Zones.
• Conduct regular testing and validation of the disaster recovery plan to ensure its effectiveness and reliability.
• Collaborate with cross-functional teams to identify and mitigate risks, ensuring business continuity in the event of a disaster.
• Collaborate with the team to provide operational support during incidents, utilizing your deep understanding of AWS infrastructure.
• Participate in incident response activities, including troubleshooting, root cause analysis, and implementing corrective actions.
• Maintain accurate and up-to-date documentation of the infrastructure architecture, configurations, and operational procedures.

Staff Cloud Engineer – Infrastructure

Support Engineer

• Become technically proficient in the NetDocuments suite of products
• Answer incoming phone calls and own incoming Support Cases through our Support Portal
• Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform
• Manage and respond to your backlog of Support Cases in a timely fashion
• Own your Support Cases from creation through resolution
• Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues
• Participate in KCS by creating and editing Knowledge Base articles
• Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers
• Assist in after hours on-call Support rotation (optional and paid)
• Other duties as assigned

Technical Support Engineer

• Define and evolve UX patterns, frameworks, and guidelines to ensure consistency and cohesion across our AI tools and related products
• Collaborate with product managers, engineers, researchers, and stakeholders to translate complex problems into elegant, usable solutions
• Shape and communicate a long-term design vision in partnership with product and engineering leadership
• Create high-quality design artifacts including user flows, wireframes, and high-fidelity prototypes
• Drive UI modernization by ensuring new and existing experiences align with our design system
• Leverage qualitative and quantitative insights to validate assumptions, measure impact, and iterate on designs
• Clearly and confidently communicate design rationale to teammates, leadership, and stakeholders
• Proactively identify and solve design challenges before they become risks
• Stay current with emerging design trends, tools, and technologies to continuously raise the bar for design quality

Manager, Software Engineering

Staff FinOps Engineer

Global Public Relations Director

Senior Sales Director, Corporate

Staff FinOps Engineer

Senior Manager, Product Design

Technical Trainer – AI, Legal Tech

Senior Software Test Engineer

Principal Software Engineer – AI

Data Architect

Staff Software Engineer – Next Gen

Lead Product Manager

Staff Cloud Engineer – Infrastructure

Technical Support Engineer

Senior Product Designer – AI