NetDocuments

Account Manager

• Drive programmatic pipeline growth and establish loyalty with channel partners
• Provide accurate forecasting and identify and track relevant metrics of success
• Recruit new legal focused partnerships
• Heavy focus on the enablement of new and existing partners with AI and Document Management System
• Manage and develop a cross-functional team of partner marketing and account managers
• Sustain and encourage internal stakeholder alignment with sales and marketing leads and their teams
• Manage the communication of products, features, and marketing campaigns
• Resolve partner-customer conflicts and build mindshare within NetDocuments and support teams
• Design go-to-market business plans, and understand partner sales processes to capitalize on opportunities for NetDocuments
• Achieve quarterly revenue target and partner contribution to Corporate and Strategic legal sector business
• May perform other job duties as needed

Strategic Partnership Manager

Account Executive

• Own and execute a territory plan across State & Local (SLED) and Federal accounts, driving net new logo acquisition and expansion in existing customers.
• Build and manage a strong, predictable pipeline of six figure opportunities through targeted prospecting, partner collaboration, and marketing generated leads.
• Maintain accurate pipelines, forecasting, and account plans in CRM.
• Lead complex sales cycles from initial discovery through negotiation and close, navigating procurement, legal, and security processes typical in public sector environments.
• Conduct deep discovery to understand each agency’s document, email, and records management needs (e.g., FOIA, case management, discovery, records retention, and compliance).
• Develop and deliver compelling value propositions, ROI/TCO analyses, and business cases tailored to executives, business sponsors, legal teams, and IT/security stakeholders.
• Partner closely with Sales Engineering and Product to design solutions leveraging NetDocuments’ platform capabilities, including security, governance, AI, and integrations (e.g., Microsoft 365, esignature).
• Navigate and leverage public sector contract vehicles and procurement pathways (e.g., via distribution and channel partners such as Carahsoft/TD SYNNEX Public Sector).
• Articulate how NetDocuments’ FedRAMP authorized offering and compliance posture address government security and regulatory requirements at federal, state, and local levels.
• Stay up to date on key public sector initiatives, regulations, and trends that impact document and content management.
• Build strong, multithreaded relationships across agencies, including legal leadership, CIO/CTO/CISO, records managers, and program owners.
• Develop long-term account strategies to land, expand, and retain strategic accounts; act as a trusted advisor on modernizing document and email management.
• Collaborate with Customer Success, Professional Services, Product, and Marketing to ensure successful implementations and ongoing customer value realization.
• Work closely with marketing campaigns, events, and thought leadership targeting public sector legal and IT stakeholders.
• Align with strategic partners (e.g., systems integrators, resellers, and consulting partners) to co-sell and expand NetDocuments’ footprint in target accounts.

Account Executive, Public Sector

Attorney

• Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples
• Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices
• Deliver engaging, technically sound sessions that prepare partners for certification and real-world implementation, using scenarios from legal and regulated industries
• Identify skill and knowledge gaps across partner teams and recommend targeted enablement solutions, especially around legal innovation and AI adoption
• Create and maintain a recertification program that adapts as products, AI capabilities, and legal technology needs evolve
• Ensure follow-through and program completion with personalized partner support, coaching, and learning journeys
• Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical

Technical Trainer – Legal Tech, AI

• Build own pipeline
• Responsible to hit and exceed revenue quota
• Develop and implement strategic plans to manage and grow accounts
• Understand client needs and hunt for new business opportunities
• Identify potential customers and set approach strategies
• Retain and develop strong and long-term client relationships
• Act as the liaison between clients and resolve issues and handle complaints quickly and effectively
• Negotiate contracts and close agreements
• Get feedback and suggest ways to increase customer engagement
• Follow up with prospects several times throughout the sales cycle to ensure needs are being met
• Compile and analyze data to identify trends in the market
• Other duties as assigned

Senior Account Executive, Strategic

Performance Marketing

• Develop and execute tailored Account-Based Marketing (ABM) strategies for NetDocuments' largest prospect accounts.
• Partner with sales teams to identify target accounts, create account plans, and align marketing efforts with sales objectives.
• Design and deliver multi-channel campaigns (email, content, social, events, direct mail, etc.) that engage key personas within target accounts.
• Build and manage personalized campaigns for strategic accounts, leveraging marketing automation tools (e.g., Marketo) and CRM (e.g., Salesforce).
• Collaborate with content teams to develop account-specific assets, including case studies, whitepapers, and executive briefs.
• Monitor and optimize campaigns to maximize engagement, lead generation, and pipeline creation.
• Serve as the primary marketing liaison for enterprise account sales teams, ensuring alignment on goals, messaging, and outreach efforts.
• Work with aftermarket and customer success teams to identify upsell and cross-sell opportunities within existing accounts.
• Facilitate regular ABM meetings to review progress, share insights, and refine strategies.
• Track and measure the performance of ABM campaigns, providing insights into engagement, pipeline contribution, and ROI.
• Create account-level reports and dashboards to share progress and recommendations with internal stakeholders.
• Use data to continuously refine ABM strategies and drive decision-making.
• Leverage marketing and ABM tools (e.g., Demandbase, 6sense, or LinkedIn) to deliver targeted campaigns and gather insights.
• Ensure seamless integration of ABM efforts with the broader marketing and sales tech stack.

Lead Demand Generation Manager – Enterprise

Product Marketing

• Lead, coach, and develop a team of Legal Solutions Directors and legal subject-matter experts
• Set clear performance expectations tied to customer adoption, value realization, and retention outcomes
• Build scalable engagement models that allow the team to support customers efficiently while maintaining high-impact executive relationships
• Partner with leadership on hiring, onboarding, and continuous enablement of Legal Solutions Director talent
• Oversee customer-facing engagements focused on defining high-value AI use cases, workflow transformation, and change management
• Ensure consistent value-engineering methodologies are applied across accounts to accelerate time-to-value and drive sustained usage
• Act as an escalation point for complex adoption challenges with strategic customers
• Partner with Customer Success and Services leadership to align adoption plans with renewal and expansion goals
• Own the strategy and execution for AI adoption training, including live training, office hours, and scalable digital content
• Collaborate with internal teams and external partners to develop repeatable training curricula tailored to legal personas and practice areas
• Ensure training programs directly address behavioral change, workflow integration, and real-world legal use cases
• Continuously refine enablement content based on customer feedback and usage data
• Partner with Sales and Marketing on go-to-market initiatives, including product launches, messaging, and positioning for legal audiences
• Support strategic sales cycles through executive-level discovery, value articulation, and solution design
• Contribute to thought leadership, conference participation, and industry events to strengthen NetDocuments’ credibility in legal AI
• Serve as the 'Voice of the Customer,' feeding insights into product roadmap, pricing, packaging, and GTM strategy
• Work closely with Product and Engineering teams to inform roadmap priorities based on real-world adoption insights
• Collaborate with Marketing on customer stories, use-case development, and practice-area-specific messaging
• Partner with Operations and Analytics teams to define and track adoption and value metrics

Head of AI Value and GTM Enablement

Manager

• Support the design, implementation, and administration of compensation programs, including base pay, short-term incentives, and equity processes
• Conduct salary benchmarking using Culpepper, Radford, and similar market datasets across U.S., U.K., Australia, Canada, India, Mexico, and Brazil
• Manage Workday Compensation processes, including job profiles, salary structures, and annual cycles (merit, bonus, promotions)
• Partner with HR and Finance to support the annual compensation review process with accurate data, modeling, and reporting
• Maintain global job architecture and leveling frameworks to ensure competitiveness and consistency
• Support global benefit programs, partnering with regional brokers and vendors to ensure competitiveness and compliance across all countries
• Coordinate annual renewal processes, benchmarking, and employee communication.
• Assist with global wellness and wellbeing initiatives that align with company culture and employee needs
• Monitor benefit utilization and vendor performance, recommending enhancements as appropriate
• Manage compensation and benefits data within Workday, ensuring accuracy, audit readiness, and streamlined processes
• Prepare regular dashboards and reports for HR and business leaders, including pay equity reviews, cost analyses, and market competitiveness metrics
• Partner with Legal and regional HR partners to ensure compliance with international pay, benefit, and employment regulations
• Support audit activities and maintain proper documentation for compensation and benefits programs
• Partner with HR Business Partners and Talent Acquisition to provide guidance on offers, compensation recommendations, and internal equity
• Assist in developing employee education materials on compensation and benefits programs to ensure transparency and understanding
• Support cross-functional projects in collaboration with People Operations, Finance, and regional teams
• Other duties as assigned

Compensation & Benefits Manager

Backend Engineer

• Own the technical roadmap for data infrastructure across AWS and Azure multi-cloud environments.
• Drive architectural decisions for multi-region, cross-account data platforms supporting global operations.
• Establish engineering standards and best practices for data pipelines, database design, reliability, and observability.
• Lead incident post-mortems and drive systemic improvements that prevent entire classes of failures.
• Influence product and engineering roadmaps by identifying technical risks, constraints, and opportunities.
• Define capacity planning and cost optimization strategies to ensure performance, reliability, and financial efficiency at scale.
• Architect greenfield systems for large-scale data migrations (e.g., Couchbase to DocumentDB or DynamoDB at TB+ scale).
• Design fault-tolerant, self-healing data pipelines using AWS Glue, Step Functions, Lambda, ECS, and Azure Data Factory.
• Define data modeling strategies across Snowflake, PostgreSQL, DynamoDB, and DocumentDB in multi-region environments.
• Design observability into all systems, including monitoring, alerting, tracing, and debugging capabilities.
• Own backup and disaster recovery strategies, including RTO/RPO planning, PITR, and cross-region replication.
• Drive indexing, query optimization, and performance tuning for databases handling billions of documents.
• Architect security patterns covering IAM, secrets management, encryption at rest and in transit, and access controls.
• Partner with the Director of Data Engineering on strategic planning, prioritization, and roadmap execution.
• Collaborate with senior leaders across Engineering, Product, and Analytics on enterprise technical strategy.
• Work across organizational boundaries to deliver initiatives requiring coordination across multiple teams and time zones.
• Translate business requirements into technical designs and clearly communicate trade-offs to non-technical stakeholders.
• Represent the data organization in architecture reviews and cross-functional technical planning forums.
• Lead by example through hands-on development of critical systems, migrations, and infrastructure.
• Own and resolve complex production incidents affecting large-scale, distributed systems.
• Drive cloud-to-cloud, legacy-to-modern, and cross-region data migrations.
• Implement streaming and CDC solutions using Kafka, Kinesis, AWS DMS, and related technologies.
• Build automated data quality, validation, and testing frameworks.
• Optimize performance, reliability, and cost across critical workloads.
• Automate operational workflows using Python, Infrastructure as Code, and cloud-native tooling.
• Mentor Senior and Data Engineers through code reviews, design reviews, and technical guidance.
• Raise the technical bar through documentation, standards, pairing, and knowledge sharing.
• Help engineers grow from mid-level to senior and senior to staff through intentional coaching.
• Promote a culture of operational excellence, including incident response, runbooks, and blameless post-mortems.

Staff Database Engineer

• Design, operate, and optimize global, multi-region database architectures across AWS and Azure.
• Architect and manage relational, NoSQL, and document databases including Snowflake, PostgreSQL, DynamoDB, DocumentDB, Cosmos DB, and MongoDB.
• Lead hands-on database migrations across cloud platforms (AWS ↔ Azure), legacy systems, and global regions.
• Define and implement indexing strategies, query optimization techniques, and scaling patterns for large datasets and real-time workloads.
• Tune databases for high availability, low latency, and cost efficiency at enterprise scale.
• Support and optimize data ingestion and pipeline workflows built with AWS Glue, Step Functions, Lambda, ECS, and Azure Data Factory.
• Partner with Data Engineering teams on streaming and CDC patterns using Kafka, Kinesis, or AWS DMS.
• Develop and maintain secure API-based integrations and database connectivity patterns.
• Implement database security best practices including IAM, secrets management, SSO, encryption at rest and in transit, and access controls.
• Define and maintain backup and disaster recovery strategies including RTO/RPO planning and point-in-time recovery (PITR).
• Implement robust observability for database systems using CloudWatch, Azure Monitor, Datadog, or similar tools.
• Partner with Engineering, Analytics, Product, DevOps, and Security teams to deliver reliable, scalable data solutions.
• Communicate complex database and architectural concepts clearly to both technical and non-technical stakeholders.
• Influence engineering standards and best practices through technical leadership and collaboration.
• Mentor engineers through design reviews, code reviews, and hands-on guidance.

Senior Database Engineer

Database Administrator

• Administer, operate, and optimize production databases including Couchbase, PostgreSQL, DynamoDB, DocumentDB, Cosmos DB, and Snowflake.
• Manage Couchbase clusters, including XDCR replication configuration, monitoring, and troubleshooting.
• Perform database installations, upgrades, patching, and configuration management across cloud and on-prem environments.
• Monitor database health, performance, and resource utilization across multi-cloud infrastructure.
• Optimize query performance through indexing strategies, query tuning, and execution plan analysis.
• Plan and manage database scaling strategies, including vertical and horizontal scaling, sharding, and capacity planning.
• Implement and manage database security controls, including access management, encryption, and compliance requirements.
• Design and maintain comprehensive backup strategies with appropriate retention policies.
• Implement and validate restore procedures to meet defined RTO/RPO objectives.
• Develop and maintain point-in-time recovery (PITR) capabilities.
• Execute disaster recovery drills and document outcomes and improvements.
• Participate in a 24/7 on-call rotation supporting mission-critical database systems.
• Lead database-related incident response efforts, including outage resolution and performance degradation.
• Perform root cause analysis and implement corrective and preventative actions.
• Troubleshoot complex production issues such as replication lag, memory pressure, connection limits, and deadlocks.
• Coordinate closely with application and infrastructure teams during critical incidents.
• Implement and maintain monitoring and alerting using tools such as Datadog, CloudWatch, Azure Monitor, and database-native solutions.
• Create and manage dashboards for database KPIs and SLAs.
• Configure intelligent alerting with appropriate thresholds and escalation paths.
• Automate routine operational tasks using Python, Bash, PowerShell, AWS CLI, and cloud-native tooling.
• Lead and support database migration initiatives across cloud providers and platforms.
• Plan and execute database upgrades and migrations with minimal downtime.
• Support new database implementations and data architecture initiatives.
• Validate data integrity and reconciliation during migrations.
• Develop and maintain runbooks, SOPs, and Architecture Decision Records (ADRs).
• Document database configurations, schemas, and topology.
• Implement database security best practices including IAM roles, network isolation, secrets management, and encryption.
• Manage credentials using AWS Secrets Manager and Azure Key Vault.
• Ensure compliance with data residency, privacy, and regulatory requirements.
• Participate in security audits, vulnerability assessments, and remediation efforts.
• Partner closely with Data Engineering, DevOps, and application teams.
• Provide database expertise and guidance across engineering teams.
• Communicate database status, incidents, and maintenance activities to stakeholders.
• Mentor junior DBAs and engineers on database best practices.

Senior Database Administrator

• Lead the identification, triage, escalation, and resolution of incidents to minimize customer and business impact.
• Act as the incident commander during major incidents, facilitating and managing incident bridge calls.
• Ensure incidents are acknowledged, tracked, escalated, and resolved in accordance with established SLAs.
• Prioritize incidents effectively, balancing high- and low-severity issues.
• Escalate incidents appropriately when thresholds or risks are exceeded.
• Provide timely, clear, and professional communication to internal stakeholders throughout the incident lifecycle.
• Coordinate with Engineering, CloudOps, Security, vendors, and data center partners during incident response.
• Ensure accurate documentation and reporting of incident status, timelines, and outcomes.
• Develop, maintain, and improve incident management processes, procedures, runbooks, and playbooks.
• Identify gaps in documentation and incident workflows and drive corrective actions.
• Conduct or oversee post-incident reviews and root cause analyses (RCA).
• Track and report on incident KPIs, trends, and systemic issues.
• Analyze incident data to identify recurring problems and opportunities for improvement.
• Support the ongoing maturity of NetDocuments’ incident management and operational resilience practices.
• Oversee and support incident response teams during active incidents.
• Train and mentor team members on incident processes, tools, and best practices.
• Promote a calm, professional, and accountable incident response culture.

Senior Incident Manager

Full-stack Engineer

• Develop, maintain, test, and optimize backend services with a strong emphasis on code quality and reliability.
• Build and support large-scale, high-throughput systems handling millions of daily transactions.
• Create and maintain automated tests to ensure long-term stability and maintainability.
• Assist with database maintenance, capacity planning, and data migrations for new and existing projects.
• Help convert and modernize applications from Ruby on Rails to C#.
• Troubleshoot and debug complex technical issues across systems and services.

Senior Software Engineer

Customer Success Manager

• Serve as a primary point of contact for high value clients, addressing their unique inquiries, concerns, and requests in a proactive, timely and effective manner
• Collaborate with internal teams, including Support, Sales, and Product Development, to align solutions and enhance the overall customer experience
• Analyze and record customer data to identify trends, risks, and opportunities, providing insights to inform strategic, data driven decision-making
• Drive growth by mapping value to additional modules/solutions, identifying cross‑sell and upsell opportunities, and partnering with Renewals/Sales
• Capture the Voice of the Customer and collaborate with Product on prioritized feedback and roadmap insights
• Develop and improve playbooks along the customer journey to standardize excellence and scale outcomes
• Efficiently manage and respond to a high volume of client emails and calls, ensuring clarity, professionalism, and concise communication in a professional environment

Analyst

• Monitor and analyze market trends and competitive offerings, with a strong focus on AI and automation technologies.
• Evaluate product-market fit and identify opportunities to better meet customer needs and differentiate in the market.
• Develop strategic recommendations based on market research, competitive analysis, and product performance.
• Build business cases for new product initiatives using advanced financial modeling, including ROI, cost-benefit, and risk analysis.
• Collaborate with Product Marketing, Product Management, and Engineering to refine product positioning and messaging.
• Support go-to-market strategy development, ensuring product launches align with market needs and opportunities.

Senior Product Strategy Analyst

Technical Product Manager

• Manage our Authentication, Authorization, Access Controls, Data Loss Prevention, Ethical Walls, and Directory services.
• Evaluate the impact and opportunities of new technologies as they relate to customer needs and NetDocuments’ broader product ecosystem.
• Recommend the vision, scope, and direction of current and future product offerings, including assessing new product ideas and potential enhancements.
• Determine customer needs by conducting market research, gathering insights, and participating in customer validation initiatives.
• Assess the market landscape by analyzing competitive products, trends, and positioning.
• Support investment and development planning by preparing ROI analyses and partnering with Engineering and IT to establish estimates and timelines.
• Maintain industry expertise by engaging in professional development, attending workshops, reviewing publications, and participating in relevant networks.
• Build strong cross-functional relationships to ensure alignment and successful product delivery.
• Translate complex customer requirements into clear, actionable product concepts and solutions.
• Communicate effectively with stakeholders at all levels, including senior leadership.