Technical Support Engineer

NetDocuments

Technical Support Engineer providing support to B2B clients for NetDocuments platform. Resolving technical issues while managing support cases and contributing to documentation.

Posted 4/21/2026full-timeRemote • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidCitrixiOSSplunkSQL

About the role

Key responsibilities & impact

Become technically proficient in the NetDocuments suite of products
Answer incoming phone calls and own incoming Support Cases through our Support Portal
Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform
Manage and respond to your backlog of Support Cases in a timely fashion
Own your Support Cases from creation through resolution
Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues
Participate in KCS by creating and editing Knowledge Base articles
Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers
Assist in after hours on-call Support rotation (optional and paid)
Other duties as assigned

Requirements

What you’ll need

Associates or bachelor’s degree in computer science or IT related field or equivalent experience
2+ years’ relevant experience in a technical specific role
Experience using and/or troubleshooting issues with:
Windows 7-11
OSX Sierra-Big Sur
Office 2010-365
iOS/Android
Command Line/Terminal
Windows Registry
Active Directory
Ideally you will have:
Experience with the following Systems:
MS SQL
Couchbase
Citrix
REST API
SAML Authentication
Experience with the following Tools:
Fiddler or Wireshark
Splunk
Windows Administrative Tools (Event Viewer, Task Manager, Process Monitor)
Browser-based Dev tools
Claude or similar AI tools

Benefits

Comp & perks

90% healthcare premiums company covered
HSA company contribution
401K match at 4% with no vesting period
Twice a year merit increases
Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
Authenticity and accountability from leadership
Connection, access, and mentorship from exceptional leaders
Growing company with opportunities for advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportWindows 7Windows 8Windows 10Windows 11OSX SierraOSX Big SurMS SQLREST API

Soft Skills

communicationproblem-solvingtime managementcustomer serviceteam collaboration

Certifications

Associates degreeBachelor's degree