NetApp

Solutions Engineer

• Lead and inspire a team of Solutions Engineers to develop NetApp business
• Maximize revenue through coaching teams on influencing customer buying decisions
• Drive growth across Iberia, prioritizing hunting new land accounts and increasing share-of-wallet
• Focus on customer imperatives through data infrastructure modernization and cloud transformation
• Act as technical sales orchestrator, coordinating with the right experts

Solutions Engineering Manager

Account Executive

• Achieve assigned territory revenue goals by developing and managing a pipeline of sales opportunities
• Responsible for all elements of revenue growth within the Enterprise territory
• Discover and develop new opportunities, manage pipeline, execute strategies, and manage customer growth
• Represent NetApp in top Enterprise accounts, working with System Engineers/Specialists, Sales Development, Channel Development and NetApp partners

Client Executive, Enterprise

Manager

• Ensure contractual SLAs/SLOs are met and maintained.
• Build and maintain strong relationships with customers at all levels.
• Drive service improvements as per the Service Improvement Plan.
• Adhere to the Service Management Framework.
• Communicate effectively during high-severity incidents; provide Post-Incident Reports.
• Maintain consistent messaging with Tech Support, Project Managers, and customers.
• Prepare and deliver monthly service reports; chair monthly and quarterly review meetings.
• Provide weekly service updates and ad-hoc reports as required.
• Attend and chair customer meetings when necessary.
• Respond promptly to customer service-related queries.
• Provide service delivery guidance to the Storage Operations team.
• Perform high-level troubleshooting and problem resolution.
• Work autonomously or collaboratively as needed.
• Act as a trusted advisor to customers, account teams, and Storage Operations.

Service Delivery Manager

Infrastructure Engineer

• Gain deep insight into the customer’s business objectives and collaboratively lead customer executives and the NetApp account team to create IT service strategies and solution designs including initial implementation, and operations capabilities to achieve those objectives.
• Engage with customer executives to provide pre-sales consulting as a trusted business and IT advisor.
• Lead development of methods, principles, and IP creation that gives NetApp competitive advantage
• Assess, design, implement, troubleshoot, and document hybrid cloud and data center networks, security, and related systems.
• Develop high-level and detailed network implementation and test plans
• Contribute to responding to RFIs/RFPs.
• Creation and maintenance of processes, procedures, technical design, and system documentation
• Identify and collaborate with partners to define and develop solutions and services to augment in-house capabilities
• Collaborate with field technical teams, service engineering, service portfolio, product teams, and other supporting organizations in NetApp to achieve customer and NetApp business objectives

Professional Services Consultant – Infrastructure Architect

Backend Engineer

• Developing and maintaining cloud-based solutions.
• Solving complex problems and collaborating with the Site Reliability Engineering team to deploy features in a production environment.
• Designing and implementing managed Cloud Services based on given requirements.
• Leading role in designing and implementing managed Cloud Services.

Senior Software Engineer, Golang/Java, Microservices

Architect

• Lead initial conversation with customers & prospects at EBCs, Sales Meetings, QBRs, and more as required to establish NetApp’s vision and relevance in each of the target workload/solution pillars via relatable customer value and mapped to their imperatives, in conjunction with account teams.
• Develop and maintain relationships with C-suite executives and decision-makers to expand our footprint and secure new business.
• Operates early in the sales cycle, and works closely with customer domain architects, executives, and business stakeholders to develop initial application & technology architecture concepts to guide investments.
• Develops the technical win plan for each opportunity that they generate, setting out a clear and recommended path for the account team to follow to develop the deal through to close.
• Applies local area/region/district knowledge to customize target workload sales approaches and accelerates local adoption of time-sensitive corporate-identified sales strategies aligned with customer imperatives.
• Create solution strategies, roadmaps, and reference architectures focused on long-term business goals.
• Collaborates with NetApp account or service managers early in the sales cycle on the implications of respective architectures on the broader customer environment.
• Works at the area, region, or district level (as appropriate) to capture Win/Loss information related to each of the four customer imperatives to identify key learnings for continuous improvement.
• Consolidates Product Feature Enhancement requests aligned with customer imperatives into Solutions Management.

Principal Architect

Consultant

• Provide Level 2/3 support for storage operations including incident, change, and service request management.
• Plan and perform firmware and OS upgrades across customer environments.
• Troubleshoot and resolve performance issues in NetApp storage systems.
• Manage backup and replication technologies such as SnapMirror and IntelliSnap.
• Administer and optimise storage environments using tools like OnCommand Unified Manager, Performance Manager, and Cloud Insight.
• Collaborate with senior customer teams and internal sales teams to ensure smooth service delivery.
• Document incidents, changes, and problem resolutions following ITIL standards.
• Design, build, deploy, and test infrastructure solutions and disaster recovery setups.
• Maintain strong stakeholder relationships.
• Contribute to continuous improvement initiatives across infrastructure and operational processes.

Professional Services Consultant

• The Area Renewals Manager drives customer renewals within an assigned territory by managing the complete renewal lifecycle.
• The role works closely with sales, partners, and cross‑functional teams to ensure timely renewals, reduce churn, and support territory growth.
• Responsibilities include maintaining strong customer relationships, identifying upsell opportunities, and ensuring accurate forecasting and execution of renewal activities.
• Manage all renewal opportunities within the assigned territory.
• Maintain visibility into renewal timelines, customer health, and potential risks.
• Engage customers and partners to review contract status, renewal options, and value realization.
• Build and maintain a reliable renewal pipeline using internal tools.
• Deliver accurate weekly, monthly, and quarterly forecasts.
• Identify at‑risk renewals early and develop action plans to retain customers.
• Partner with Account Managers, Account Executives, and Customer Success teams.
• Coordinate with Sales Operations, Finance, and Support to execute renewal agreements.
• Share renewal insights and best practices with partners to strengthen execution.
• Lead discussions on pricing, contract terms, and upsell opportunities.
• Ensure renewal quotes and agreements meet compliance and process standards.
• Reduce churn and close renewals within expected timelines.
• Track and report renewal metrics and performance trends.
• Streamline renewal processes to enhance efficiency and customer satisfaction.
• Support escalations by collaborating with cross‑functional teams to resolve customer issues.