Manager, Renewal
NetApp
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
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About the role
- The Area Renewals Manager drives customer renewals within an assigned territory by managing the complete renewal lifecycle.
- The role works closely with sales, partners, and cross‑functional teams to ensure timely renewals, reduce churn, and support territory growth.
- Responsibilities include maintaining strong customer relationships, identifying upsell opportunities, and ensuring accurate forecasting and execution of renewal activities.
- Manage all renewal opportunities within the assigned territory.
- Maintain visibility into renewal timelines, customer health, and potential risks.
- Engage customers and partners to review contract status, renewal options, and value realization.
- Build and maintain a reliable renewal pipeline using internal tools.
- Deliver accurate weekly, monthly, and quarterly forecasts.
- Identify at‑risk renewals early and develop action plans to retain customers.
- Partner with Account Managers, Account Executives, and Customer Success teams.
- Coordinate with Sales Operations, Finance, and Support to execute renewal agreements.
- Share renewal insights and best practices with partners to strengthen execution.
- Lead discussions on pricing, contract terms, and upsell opportunities.
- Ensure renewal quotes and agreements meet compliance and process standards.
- Reduce churn and close renewals within expected timelines.
- Track and report renewal metrics and performance trends.
- Streamline renewal processes to enhance efficiency and customer satisfaction.
- Support escalations by collaborating with cross‑functional teams to resolve customer issues.
Requirements
- Bachelor’s degree in Business, Sales, Marketing, or related fields (MBA preferred).
- 5–7 years in renewals, account management, inside sales, or customer success.
- Experience handling recurring revenue and large customer portfolios is a plus.
- Strong negotiation, communication, and stakeholder‑management skills.
- Ability to analyze data, identify trends, and forecast accurately.
- Proficiency with CRM systems (e.g., Salesforce) and forecasting tools.
- Strong customer‑facing abilities with value‑based selling skills.
- Highly organized, proactive, and able to manage multiple renewals at once.
- Ability to work cross‑functionally and influence without authority.
- Comfortable in fast‑paced environments with shifting priorities.
- Willingness to travel within the territory as required.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
renewal lifecycle managementforecastingdata analysisvalue-based sellingnegotiationcustomer relationship managementupsellingcontract managementperformance trackingprocess improvement
Soft Skills
communicationstakeholder managementorganizational skillsproactivitycross-functional collaborationcustomer-facing abilitiesinfluence without authorityadaptabilityproblem-solvingtime management
Certifications
Bachelor’s degreeMBA