Nelnet

Financial Sales Specialist

Nelnet

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $70,000 per year

Job Level

Mid-LevelSenior

About the role

  • Specialize in FACTS Payment Plans, Billing, and Financial Aid Management products to support K-12 private and faith-based schools
  • Create resources, lead webinars, develop workshops, blog posts, analytics spreadsheets, reports and checklists related to product best practices
  • Work with FACTS customers to evaluate school usage, configuration, and overall implementation of Payment Plans, Billing, and Financial Aid Management products
  • Teach existing customers how to manage processes and improve usage, configuration and implementation
  • Work directly with the FACTS Payment Plans, Billing, and Financial Aid Management Product Manager to align best practices with the product roadmap
  • Collaborate closely with internal teams (Implementation, Product Management, Sales and Account Management)
  • Host online and onsite best practice workshops for existing customers and prospects
  • Educate and train internal teams on FACTS Payment Plans, Billing, and Financial Aid Management best practices
  • Travel nationally up to 50% to deliver onsite workshops and customer engagements

Requirements

  • Bachelor’s Degree, or equivalent experience, preferably in education, business and/or technology
  • 3 years experience working in the Business office at a K-12 private school (or equivalent experience in related area work)
  • 3 years experience working with FACTS Payment Plans, Billing, and Financial Aid Management products and services
  • Expert in strategies around the FACTS Payment Plans, Billing, and Financial Aid Management products
  • Ability to develop individualized, creative solutions to complex problems on a per-customer basis
  • Passionate about providing world-class customer service
  • Solid working knowledge of existing FACTS Payment Plans, Billing, and Financial Aid Management products, as well as stand-alone financial products
  • Strong interpersonal and communication skills (both written and verbal)
  • Very detail oriented and a creative thinker
  • Strong presentation and public speaking skills
  • Ability to work as a team player and establish good rapport with co-workers
  • Excellent customer service skills (friendly, courteous, helpful and patient)
  • Excellent prioritization, organization, and time management skills
  • Strong computer skills, including experience using Microsoft Office applications, Web Forms, and the Internet
  • Ability to effectively instruct clients in the use of computer software and other services
  • Ability to handle stressful situations and meet deadlines
  • Strong initiative to get tasks and objectives completed without supervision
  • Ability to work in a fast-paced environment and effectively lead change
  • Ability to travel nationally up to 50% of the year
  • Must already be authorized to work in the United States without the need for current or future sponsorship (no visa sponsorship)
Benefits
  • medical
  • dental
  • vision
  • HSA and FSA
  • generous earned time off
  • 401K/student loan repayment
  • life insurance & AD&D insurance
  • employee assistance program
  • employee stock purchase program
  • tuition reimbursement
  • performance-based incentive pay
  • short- and long-term disability
  • robust wellness program

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
FACTS Payment PlansBilling ManagementFinancial Aid ManagementAnalyticsProblem SolvingCustomer ServicePresentation SkillsPublic SpeakingMicrosoft OfficeWeb Forms
Soft skills
Interpersonal SkillsCommunication SkillsDetail OrientedCreative ThinkingTeam PlayerOrganization SkillsTime ManagementInitiativeAbility to Handle StressAbility to Lead Change
Certifications
Bachelor’s Degree
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