Customer Service Representative
Bush and Bush Law Group
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $16 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for clients, managing incoming calls, emails, and messages
- Collect and document essential information from clients regarding their cases
- Provide case updates and guide clients through the legal process
- Address and resolve client issues or concerns; escalate complex situations to appropriate team members
- Support administrative tasks including data entry, managing schedules, and organizing client files
Requirements
- High school diploma or equivalent required; some college education preferred
- Previous experience in customer service, preferably in a legal or office environment
- Strong communication skills, both verbal and written, with a customer-centric approach
- Proficient in using Microsoft Office Suite; familiarity with case management software is a plus
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Empathy, patience, and a positive attitude when dealing with clients, especially during challenging times