Director, Operations
Little Caesars Pizza
Bookkeeping Services Manager
Neighborly®
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Leading and implementing short- and long-term operational strategies for the BackOffice Bookkeeping department.
- Managing and mentoring the bookkeeping team, fostering a culture of accountability and continuous improvement while ensuring performance objectives are achieved.
- Serving as the primary point of escalation for client service issues, working cross-functionally to resolve them and maintain strong relationships with franchisees.
- Driving revenue growth by optimizing team structure, overseeing billing and collections, and promoting BackOffice services to potential clients.
- Developing, tracking, and reporting on Key Performance Indicators (KPIs) to deliver actionable insights that improve operations and client outcomes.
- Evaluating current workflows to implement efficiencies and ensuring compliance with all relevant legal, regulatory, and internal policies.
Requirements
- A minimum of 10 years of progressive experience in accounting or bookkeeping.
- At least 5 years in a leadership role directly managing a team/other.
- A minimum of 5 years of Property Management Accounting experience is preferred.
- Experience in franchise organizations or outsourced accounting is preferred.
- Proficiency in platforms such as AppFolio, Yardi, PropertyWare, and QuickBooks Online.
- Strong understanding of GAAP and bookkeeping best practices.
- Demonstrated commitment to excellent franchisee service and building positive relationships.
- Ability to use data and insights to drive decision-making.
- Excellent written and oral communication skills, with the ability to convey information to various audiences.
- Adept at initiating and navigating change effectively.
- Acts with urgency to identify and resolve service and operational issues.
- Sense of humor
