Neighborly®

Director

• Own Core Platforms: Drive performance and reliability for POS, CRM, websites, and call centers.
• Lead system planning, release cycles, and long-term improvements.
• Act as the primary lead for critical system issues and resolutions.
• Collaborate with tech, vendors, and ops to drive tool adoption and optimization.
• Streamline tools and processes to eliminate duplication across platforms.
• Build dashboards and reporting tools for data-driven decision-making.
• Manage external partners to ensure quality and aligned priorities.
• Provide subject-matter expertise and training to franchisees and internal teams.

Director of Systems

Customer Success Manager

• Develop and deliver impactful presentations: Present program benefits and performance insights to franchisees, brand representatives, and other stakeholders.
• Resolve franchisee concerns: Act as an advocate of FOs and brand to investigating and provide recommended solutions to resolving issues.
• Review internal solution with the appropriate telephony, CaN and AI teams to ensure all parties achieve optimal outcomes while considering the impact of conversion and revenue.
• Optimize and manage systems: Set up internal tools and systems that balance business needs, budget, and available support to ensure efficiency and effectiveness.
• Proactively leverage data for recommendation and decision-making: Gather and analyze data from call logs, customer feedback, and agent performance to identify trends, address issues, and recommend improvements to optimize call center performance.
• Have a deep understanding of the brand and systems (CaN, CES, telephony, call center, AI) to fully understand solutions and be able to provide recommendations and suggestions for continual improvement.
• Provide training and support: Train brand, support staff, and FOs where applicable on NCS systems, reporting, etc (ie. Portal, NCS calendar, CES setting that relate to CaN) Develop and facilitate cadence for brand and FO outreach to gain feedback on current performance and provide feedback on enhancements available via NCS.
• Monitor systems proactively: Regularly review systems to identify and address potential issues before they disrupt operations.
• Travel as needed: Represent NCS at conferences, meetings, and trade shows as part of the call center relations team.
• Utilize diverse software systems effectively: Work proficiently with tools like Microsoft Office, contact management systems, conferencing software, and other technologies as required.
• Work independently and meet deadlines: Prioritize and execute assignments effectively with minimal supervision while maintaining high-quality output.
• Perform other duties as needed: Flexibly adapt to additional responsibilities that align with business needs and team objectives.

Customer Engagement Specialist

Manager

• Lead the implementation project management, and administration of new & existing compensation programs including base pay, short-term incentives, and long-term incentive strategies
• Own and administer both the management & broad-based equity programs, with responsibility for preparing grants, administering paperwork, and managing program communications
• Lead annual compensation planning processes, including merit cycles, merit matrices, and total compensation associate communications
• Provide strategic guidance to leadership and relevant HR partners on pay decisions, compensation philosophy, and workforce planning
• Partner with HR and business leaders to ensure salary guidelines and governance practices are being followed
• Utilize data and analytics to evaluate program effectiveness (e.g., comp-ratios, midpoint analysis, cost modeling) and provide actionable insights
• Implement and maintain bonus plan criteria and incentive structures aligned to business performance
• Participate in and influence cross-functional discussions related to organizational changes and workforce strategy
• Lead compensation-related change management efforts across multiple stakeholders, including HR and hiring leaders (e.g. content and facilitation of workshops)
• Evaluate and ensure compliance of job descriptions with compensation frameworks and regulatory standards
• Lead at least 1 direct report
• Continuously assess market trends and provide recommendations to maintain competitive.

Compensation Manager

Operations

• Support the President in the development, operation, and promotion of the Company’s business and brand.
• Assist in executing short-term and long-range plans and budgets based on corporate goals and growth objectives.
• Develop and implement procedures to ensure information flow between the company and franchisees, including updates on system changes and upcoming events.
• Hire, develop, and oversee the staff of Franchise Business Coaches and other assigned support personnel.
• Monitor franchisees’ financial health, assist in developing their annual budgets, and ensure compliance with the Franchise Agreement and FDD.
• Organize and lead regional meetings and staff training sessions, including monthly basic training for new franchisees.
• Establish operating policies to enhance the uniqueness of the brand system and evaluate new service or product offerings.

Vice President of Operations

Accountant

• Analyze financial information detailing income, expenses, assets, and liabilities and prepare balance sheet, profit and loss statement, and other reports to summarize current and projected company financial position.
• Compile and analyze financial information to prepare entries to general ledger accounts, documenting business transactions.
• Operate as the lead point of contact for any and all matters specific to your franchise business owners.
• Prepare/review and assist with bank account reconciliations.
• Train and support franchise and staff in industry software accounting practices and procedures.
• Support franchises with special accounting requests.
• Maintain confidentiality of personal information.
• Understand and apply generally accepted accounting principles within the business environment.

Property Management Accountant

Sales

• Serving as the primary sales and business development liaison between the home office and franchise locations, ensuring alignment with RPM’s strategic objectives.
• Promoting and implementing RPM’s Wealth Optimizer Portfolio systems to increase real estate transaction volume and enhance investor engagement.
• Building strong, trust-based relationships with franchisees to support their success in Property Management sales.
• Developing and deliver training programs that teach Franchise Business Owners how to conduct effective sales meetings.
• Leveraging RPM’s tools, programs, and systems to reinforce the brand’s value proposition and expand service offerings.
• Designing and managing local, regional, and national strategic partnership programs to generate new investor leads.
• Establishing referral networks and partnerships that drive qualified prospects to franchise operations.
• Owning the Real Property Management acquisition strategy, partnering with Franchise Business Owners to support local acquisitions to scale businesses.

Vice President – Property Management Sales

Executive Assistant

• Acting as the point of contact for Franchise Owners, the corporate team, and all other stakeholders
• Serve as the trusted right-hand to the brand President and Vice President, masterfully managing their calendars, planning, travel arrangements, and expense reports
• Act as the central communication hub and first point of contact for Franchise Owners, the corporate team, and all key stakeholders
• Craft, format, and distribute polished internal and external communications, ensuring information flows in a timely and accurate manner
• Own the coordination of all department meetings, from sending calendar invites and managing technical setup to taking clear, detailed notes when requested
• Champion the customer experience by fielding complaints and driving them to a timely and satisfactory resolution
• Keep the office running smoothly by acting as the office manager, maintaining and ordering all necessary supplies
• Set the stage for successful training weeks by coordinating and ordering all food, supplies, and materials
• Prepare and manage important legal and compliance documents with precision
• Handle sensitive information with the utmost confidentiality and discretion