Neighborly®

IT Support

• Overseeing the franchise audit function to ensure adherence to franchise agreements and financial reporting accuracy
• Supervising and supporting the Audit Coordinator and Franchise Audit Specialists
• Leading the franchise audit program, from strategy and planning through execution and resolution
• Providing coaching and performance feedback to direct reports and conducting performance reviews
• Overseeing the audit process, including scheduling, execution, data analysis, and reporting
• Managing the relationship with external auditors and serving as the escalation point for franchisee disputes
• Collaborating with Legal, Accounting, Development, and Brand Leadership to ensure consistent interpretation and enforcement of franchise agreements
• Developing and maintaining a robust reporting system to track audit outcomes and compliance trends
• Identifying opportunities for process improvement and risk mitigation
• Establishing and refining audit and compliance procedures and controls

Franchise Audit Manager

Performance Marketing

• Integrated marketing plan tracking and coaching recommendations to franchise owners
• Monitor, track and coach franchise business owners on their local integrated marketing plans, channel/tactic mix and programs that align with the customer journey and marketing funnel
• Monitor key marketing performance metrics, both online and offline customer and engagement analytics, with emphasis on franchise owners total qualified leads, cost per lead
• Present pre-opening and grand-opening marketing plans during onboarding training sessions, and coach franchise business owners on their first- and second-year integrated marketing plan recommendations
• Sell in local programs with recommendations provided to individual franchise owners, and/or capture of their local marketing plan
• Develop roll up reporting on franchise business owner participation in key programs that drive qualified leads and revenue; supporting your manager in analytics review and monitoring performance KPI’s

Local Performance Marketing Specialist

Account Manager

• Collaborate with Team Members to provide excellent customer care and identify growth opportunities
• Maintain a high level of professionalism and discipline when interacting with external and internal customers
• Ensure timely and successful delivery of projects, consistently meeting due dates
• Answer inbound phone calls and monitor inbound emails from customers and franchisees
• Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift
• Proactively make outbound calls to set customer appointments
• Assist other teams within the Call Center as assigned

National Account Representative I

Analyst

• Manage all Lender reporting and compliance submittals (weekly, monthly, quarterly)
• Conduct daily reviews and entries of cash transactions to maintain accurate balances in the accounting system for all assigned bank accounts
• Control accurate cash reconciliation and ensure correct balances are entered into the daily cash forecast
• Perform bank and general ledger reconciliations
• Improve accuracy by developing and streamlining processes through analysis of recurring data tasks
• Support enhancements and projects related to Treasury Operations, Treasury systems, and process workflow tools
• Identify, troubleshoot, and resolve problems, errors, unusual items, or discrepancies related to cash transactions

Treasury Analyst

• Assisting in strategy and tactical development for local marketing efforts while driving adoption through coaching calls, peer group meetings, webinars, newsletters, and other Neighborly and RPM brand events.
• Assisting in execution of local integrated marketing plans, channel/tactic mix and programs that align with the customer journey and marketing funnel, while delivering on acquisition, retention, reactivation, and loyalty goals for overall customer growth.
• Monitoring key marketing performance metrics, both online and offline customer and engagement analytics, with emphasis on franchise owners total qualified leads, cost per lead, and focus on those franchise owners not achieving target lead and revenue objectives.
• Developing pre-opening and grand-opening marketing plans, and first- and second-year integrated marketing plan recommendations to deliver break-even targets.
• Selling in local programs with recommendations provided to individual franchise owners, and/or capture of their local marketing plan.

Local Performance Marketing Manager

Bookkeeper

• Leading and implementing short- and long-term operational strategies for the BackOffice Bookkeeping department.
• Managing and mentoring the bookkeeping team, fostering a culture of accountability and continuous improvement while ensuring performance objectives are achieved.
• Serving as the primary point of escalation for client service issues, working cross-functionally to resolve them and maintain strong relationships with franchisees.
• Driving revenue growth by optimizing team structure, overseeing billing and collections, and promoting BackOffice services to potential clients.
• Developing, tracking, and reporting on Key Performance Indicators (KPIs) to deliver actionable insights that improve operations and client outcomes.
• Evaluating current workflows to implement efficiencies and ensuring compliance with all relevant legal, regulatory, and internal policies.

Bookkeeping Services Manager

QA Engineer

• Work directly with the Program Management Department to review invoices and assure accurate formatting, pricing and billing.\n• Work with franchisees to troubleshoot and resolve any issues with software used to transmit data to program carriers ( Xactimate , XactAnalysis, DASH, MICA , Symbility /CORELOGIC, Mobile Claims, Quality Assurance Assist ).\n• Provide support to the Franchise Consultants on franchise issues dealing with any of Rainbow’s program work.\n• Provide support and training as needed for Rainbow’s systems as it relates to program work.\n• Act as liaison between Rainbow’s program customers and franchisees as needed to resolve problems and quantify customer satisfaction.\n• Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities .\n• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.\n• Write speeches and articles for publication reports, business correspondence, procedure manuals.\n• Bring your skills and be inspired to achieve success.