Neighborly®

Art Director

• Develop campaign concepts, creative platforms, and big ideas across multiple brands
• Translate marketing goals into compelling creative for print, digital, and video formats
• Develop creative vision for all brands and execute creative work, including art direction and copywriting
• Provide direction, feedback, and oversight to designers and Jr. Creative Director
• Ensure all creative output aligns with brand standards and campaign objectives
• Act as lead creative point of contact for any agency productions
• Partner with marketing and brand teams to shape messaging and creative strategy
• Present creative concepts and rationale to brand leadership and stakeholders
• Use performance data and insights to refine creative approaches
• Collaborate with cross-functional teams to set Creative vision for Neighborly brands

Creative Director

Copywriter

• Tone of Voice Development
• Partner with brand marketing teams to define and refine tone of voice guidelines across multiple brands.
• Translate brand positioning into clear, usable writing systems (voice principles, do/don't examples, messaging frameworks).
• Ensure tone is adaptable across channels while remaining consistent and recognizable.
• Continuously evolve voice guidelines based on performance and brand needs
• Digital Copywriting & Execution
• Write high-performing copy across digital-first channels including: SMS/texting marketing, social media captions, email and marketing automation, digital ads and web content
• Support occasional print copy needs (flyers, direct mail, etc.) as extensions of campaigns
• Adapt messaging for different audiences, services, funnel stages
• AI-Enabled Copy Systems
• Build and maintain AI-powered copywriting agents to scale content creation
• Translate tone of voice guidelines into effective prompts and structured workflows
• Use AI tools to generate, refine, and iterate on copy while maintaining quality and brand integrity
• Identify opportunities to improve speed and consistency through automation and templating
• Performance & Optimization
• Use performance data (engagement, CTR, conversions, etc.) to refine messaging
• Test and iterate on headlines, hooks, and offers to improve effectiveness

Digital Copywriter

Account Manager

• Schedule and coordinate Amazon haul-away appointments in accordance with customer availability and service requirements.
• Communicate with customers via phone, email, and platform messaging to confirm, reschedule, or update appointments.
• Work directly with franchise owners and field teams to ensure appointments are completed successfully and on time.
• Monitor open orders and proactively follow up to prevent delays or missed appointments.
• Maintain accurate and detailed notes within internal systems and Amazon platforms.
• Escalate service issues, customer concerns, or scheduling conflicts to leadership when necessary.
• Ensure all communications and scheduling activities comply with Amazon SOPs and company policies.
• Review multiple systems daily to verify appointment statuses and update records accordingly.
• Assist with order clean-up efforts, including following up on pending, canceled, or incomplete jobs.
• Support additional National Account scheduling needs as assigned.
• Perform other duties as required.

National Account Representative

Brand Manager

• Develop and execute integrated marketing programs and campaigns aligned with brand strategy, business priorities, and the consumer journey.
• Lead local performance marketing efforts through group and 1:1 coaching that helps franchise owners strengthen execution and grow their businesses.
• Evaluate and communicate the performance of national and local marketing efforts using available KPIs, business outcomes, and insights.

Brand Marketing Manager

Recruitment

• Support the Talent Acquisition team in executing recruitment strategies for roles in professional services as well as front line workers/technicians
• Manage all recruitment activities such as maintaining accurate candidate data and supporting high-volume hiring efforts
• Coordinate interviews, manage candidate pipelines, support offer preparation, and ensure a positive candidate experience during the recruitment phase
• Source candidates through job boards, job fairs, outreach, and other networking opportunities
• Partner with hiring managers to understand role requirements, priorities, and timelines
• Conduct application review and initial steps within the recruiting process
• Maintain consistent communication with candidates and hiring managers throughout the hiring process
• Manage candidate movement within the ATS (Workday & Paradox)
• Assist with offer letter preparation using approved templates and compensation guidelines

Field Recruiter

Client Services Representative

• Serve as the executive relationship owner for Brand Presidents, franchise owners, and key stakeholders, driving client satisfaction, retention, and long-term partnership success.
• Lead client services operations across multiple Neighborly brands, ensuring delivery of high-quality omnichannel customer support and achievement of service objectives.
• Drive operational excellence through performance management of key metrics, including SLA attainment, CSAT, NPS, productivity, quality, and customer experience outcomes.
• Develop and execute strategic initiatives that improve service delivery, operational scalability, customer experience, and business growth.
• Lead and develop a high-performing team of directors, account managers, and client success professionals through coaching, accountability, and succession planning.
• Partner cross-functionally with Operations, Technology, Product, and Brand leadership to identify solutions, resolve complex issues, and support organizational growth.
• Champion customer experience transformation through the use of technology, automation, AI, analytics, and continuous improvement initiatives.
• Develop strategies for continuous service enhancement.

VP of Client Services

Director

• Own Core Platforms: Drive performance and reliability for POS, CRM, websites, and call centers.
• Lead system planning, release cycles, and long-term improvements.
• Act as the primary lead for critical system issues and resolutions.
• Collaborate with tech, vendors, and ops to drive tool adoption and optimization.
• Streamline tools and processes to eliminate duplication across platforms.
• Build dashboards and reporting tools for data-driven decision-making.
• Manage external partners to ensure quality and aligned priorities.
• Provide subject-matter expertise and training to franchisees and internal teams.