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National Account Representative
Neighborly®Amazon Scheduling Agent coordinating and scheduling haul-away appointments while delivering exceptional customer service to clients. Handling communications and ensuring compliance with operational procedures.
About the role
Key responsibilities & impact- Schedule and coordinate Amazon haul-away appointments in accordance with customer availability and service requirements.
- Communicate with customers via phone, email, and platform messaging to confirm, reschedule, or update appointments.
- Work directly with franchise owners and field teams to ensure appointments are completed successfully and on time.
- Monitor open orders and proactively follow up to prevent delays or missed appointments.
- Maintain accurate and detailed notes within internal systems and Amazon platforms.
- Escalate service issues, customer concerns, or scheduling conflicts to leadership when necessary.
- Ensure all communications and scheduling activities comply with Amazon SOPs and company policies.
- Review multiple systems daily to verify appointment statuses and update records accordingly.
- Assist with order clean-up efforts, including following up on pending, canceled, or incomplete jobs.
- Support additional National Account scheduling needs as assigned.
- Perform other duties as required.
Requirements
What you’ll need- Experience working with service scheduling platforms and CRM systems.
- Experience supporting national accounts or large customer programs.
- Strong problem-solving and conflict-resolution skills.
- An associate's degree is preferred.
- Exceptional organization skills
- Thorough and accurate in all dealings
- Works well under pressure
- Time Management skills
- Deadline driven
- Self-motivated with strong multitasking proficiency
- Effective written and oral communication skills
- Strong problem-solving skills and the ability to adapt/learn on the fly
- Powerful interpersonal and prioritization skills
Benefits
Comp & perks- Check out our benefits offerings here: Neighborly Benefits
- Equity and bonus opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Appointment CoordinationOrder ManagementRecord KeepingConflict ResolutionCustomer Service
Soft Skills
Exceptional Organization SkillsSelf-MotivatedMultitasking ProficiencyInterpersonal SkillsPrioritization Skills
Certifications
Associate's Degree