National Account Representative

Neighborly®

Amazon Scheduling Agent coordinating and scheduling haul-away appointments while delivering exceptional customer service to clients. Handling communications and ensuring compliance with operational procedures.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling and coordinating appointments while ensuring compliance with Amazon SOPs and company policies. Proficient in managing customer communications and maintaining accurate records across multiple systems.

Highest-signal resume keywords

Service Scheduling PlatformsCRM SystemsProblem-Solving SkillsTime Management SkillsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment CoordinationOrder ManagementRecord KeepingConflict ResolutionCustomer Service

Soft Skills

Exceptional Organization SkillsSelf-MotivatedMultitasking ProficiencyInterpersonal SkillsPrioritization Skills

Certifications & Qualifications

Associate's Degree

Industry Keywords

Amazon SOPsNational AccountsService RequirementsCustomer AvailabilityField Teams

About the role

Key responsibilities & impact

Schedule and coordinate Amazon haul-away appointments in accordance with customer availability and service requirements.
Communicate with customers via phone, email, and platform messaging to confirm, reschedule, or update appointments.
Work directly with franchise owners and field teams to ensure appointments are completed successfully and on time.
Monitor open orders and proactively follow up to prevent delays or missed appointments.
Maintain accurate and detailed notes within internal systems and Amazon platforms.
Escalate service issues, customer concerns, or scheduling conflicts to leadership when necessary.
Ensure all communications and scheduling activities comply with Amazon SOPs and company policies.
Review multiple systems daily to verify appointment statuses and update records accordingly.
Assist with order clean-up efforts, including following up on pending, canceled, or incomplete jobs.
Support additional National Account scheduling needs as assigned.
Perform other duties as required.

Requirements

What you’ll need

Experience working with service scheduling platforms and CRM systems.
Experience supporting national accounts or large customer programs.
Strong problem-solving and conflict-resolution skills.
An associate's degree is preferred.
Exceptional organization skills
Thorough and accurate in all dealings
Works well under pressure
Time Management skills
Deadline driven
Self-motivated with strong multitasking proficiency
Effective written and oral communication skills
Strong problem-solving skills and the ability to adapt/learn on the fly
Powerful interpersonal and prioritization skills

Benefits

Comp & perks

Check out our benefits offerings here: Neighborly Benefits
Equity and bonus opportunities