Neat

Account Manager

• Hiring for a hybrid position in San Jose; spend time in the field and at our Demo Centre hosting customers
• Drive continued growth for Neat by identifying new customers
• Leverage your network in the region to uncover new business, attend events and act as an ambassador for Neat
• Evaluate territory and vertical opportunities and take full ownership of the strategic approach for your area
• Keep updated of market trends and understand competitor landscape and opportunities
• Feed market insight back to the product and development teams, providing a vital 360 degree view of the region’s opportunity
• Act as a trusted colleague within your team, providing mentorship and coaching
• Define, design and iterate sales processes to ready Neat for hyper-growth

Commercial Account Manager

Support Engineer

• Build and own the post-sale technical support experience for a global hardware company
• Lead, coach, and develop a global team of support engineers to solve complex technical challenges
• Design and scale systems, processes, and knowledge management that define Neat's support experience
• Own KPIs and drive the strategy behind support metrics
• Interface directly with partners (Microsoft, Zoom, Google) to create a unified support journey for joint customers
• Act as the voice of the customer to Product and Engineering using data and customer stories
• Design premium support offerings and prepare the organization for new product introductions
• Present to customers, partners, and internal stakeholders; lead partner training sessions and strategy reviews

Director, Global Technical Support

Product Specialist

• The Enterprise Product Specialist serves as the main solutions expert and technical resource for the Neat enterprise customer community. Three main points of focus comprise the majority of the responsibilities: Sales Collaboration (partner with Account Managers on strategic enterprise accounts through the entire account lifecycle), Product Team Ambassador (collect and respond to customer feedback, communicate roadmap), and Product Evangelist (demonstrations, internal training, and events).

Enterprise Product Specialist

People Operations

• Monitoring internal HR systems and databases
• Shape and Implement next phase of Workday adaption
• Designing and implementing company policies
• Monitoring key HR metrics
• Acting as a consultant to managers and staff regarding policies and procedures
• Creating detailed reports on HR costs
• Addressing employees’ queries (e.g. on compensation and labor regulations)
• Oversee all human resources operations and ensure alignment with business goals
• Communicate with senior managers to express new ideas and solutions
• Act as a consultant on human resources management and act as an implementation consultant

Commercial Account Manager

Director, Global Technical Support

Enterprise Product Specialist

People Business Partner