Neat

Account Manager

• Driving continued growth for Neat by identifying new customers in the commercial Small Business segment
• Lead sales efforts in the US, reporting to the Regional Sales Director
• Evaluate territory and vertical opportunities and take full ownership of strategic approach
• Leverage network in the region, attend events and act as an ambassador for Neat
• Keep updated of market trends and competitor landscape and opportunities
• Feed market insight back to product and development teams
• Provide mentorship and coaching within the team
• Define, design and iterate sales processes to support hyper-growth

Inside Account Manager, Small Business

Video Editor

• Plan, coordinate, and execute live virtual tours showcasing company products and solutions (4 days a week, 4x a day for 45 minutes each)
• Operate and manage multi-camera setups, live streaming equipment, and Zoom and Microsoft Teams software platforms
• Ensure technical quality of live broadcasts, including sound, lighting, and video resolution
• Keep equipment up-to-date and well tested; troubleshoot technical issues during production or live broadcasts
• Conceptualize, script, shoot, and edit marketing videos that highlight product features and benefits
• Incorporate motion graphics, animations, and special effects; add graphics, captions, soundtracks, and compress videos for distribution
• Manage studio setups, including lighting configurations, camera operations, audio mixing, equipment maintenance, and editing
• Collaborate with marketing, product development, and product specialists; coordinate with external vendors or contractors as needed
• Communicate project timelines and deliverables to stakeholders and ensure all video content meets brand standards

Video Production Specialist

Full-stack Engineer

• Develop and maintain high-quality software solutions in Go, Kotlin, and TypeScript/React
• Collaborate closely with designers and product managers to craft simple and intuitive products
• Utilise test-centric design to ensure highly testable and tested code
• Review code and actively participate in maintaining a strong engineering culture
• Design technical solutions and architectures jointly with product and engineering teams
• Research new technology choices and present pros/cons to the engineering team
• Work on cloud services (Go, Docker), Android applications (Kotlin), web front-ends (TypeScript/React), and CI/CD/DevOps improvements
• Be part of a small, dynamic R&D team in Cambridge and contribute across the product range

Graduate Software Engineer

Sales

• Lead and grow a sales team for the US Heartland region, mentoring and coaching high-potential Neaters
• Act as a trusted advisor to senior leadership and report to VP Sales, Americas
• Take ownership of the region P&L, budgets and headcount planning
• Drive continued growth by identifying new customers and developing new business in the region
• Leverage regional network, attend events and act as an ambassador for Neat
• Monitor market trends, understand competitor landscape and identify opportunities
• Define, design and iterate sales processes to support hyper-growth

Sales Director, Enterprise

• Hiring for a hybrid position in San Jose; spend time in the field and at our Demo Centre hosting customers
• Drive continued growth for Neat by identifying new customers
• Leverage your network in the region to uncover new business, attend events and act as an ambassador for Neat
• Evaluate territory and vertical opportunities and take full ownership of the strategic approach for your area
• Keep updated of market trends and understand competitor landscape and opportunities
• Feed market insight back to the product and development teams, providing a vital 360 degree view of the region’s opportunity
• Act as a trusted colleague within your team, providing mentorship and coaching
• Define, design and iterate sales processes to ready Neat for hyper-growth

Commercial Account Manager

Support Engineer

• Build and own the post-sale technical support experience for a global hardware company
• Lead, coach, and develop a global team of support engineers to solve complex technical challenges
• Design and scale systems, processes, and knowledge management that define Neat's support experience
• Own KPIs and drive the strategy behind support metrics
• Interface directly with partners (Microsoft, Zoom, Google) to create a unified support journey for joint customers
• Act as the voice of the customer to Product and Engineering using data and customer stories
• Design premium support offerings and prepare the organization for new product introductions
• Present to customers, partners, and internal stakeholders; lead partner training sessions and strategy reviews

Director, Global Technical Support

Product Specialist

• The Enterprise Product Specialist serves as the main solutions expert and technical resource for the Neat enterprise customer community. Three main points of focus comprise the majority of the responsibilities: Sales Collaboration (partner with Account Managers on strategic enterprise accounts through the entire account lifecycle), Product Team Ambassador (collect and respond to customer feedback, communicate roadmap), and Product Evangelist (demonstrations, internal training, and events).

Enterprise Product Specialist

People Operations

• Monitoring internal HR systems and databases
• Shape and Implement next phase of Workday adaption
• Designing and implementing company policies
• Monitoring key HR metrics
• Acting as a consultant to managers and staff regarding policies and procedures
• Creating detailed reports on HR costs
• Addressing employees’ queries (e.g. on compensation and labor regulations)
• Oversee all human resources operations and ensure alignment with business goals
• Communicate with senior managers to express new ideas and solutions
• Act as a consultant on human resources management and act as an implementation consultant