NCR Atleos

Implementation Specialist

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
• Full training and equipment provided

Customer Engineer

Controller

• Lead the preparation of monthly, quarterly, and annual financial statements in compliance with local Zimbabwean regulations.
• Ensure accurate and timely submission of monthly closing package.
• Oversee general ledger integrity, reconciliations, and financial controls.
• Ensure compliance with Zimbabwe Revenue Authority (ZIMRA) regulations and statutory reporting requirements.
• Manage external and internal audits; ensure timely resolution of audit findings.
• Maintain and strengthen internal controls, financial policies, and governance processes.
• Lead, mentor, and develop the local finance team.

Finance Controller

• Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region.
• Responsible for ownership of customer problems or incidents until resolution.
• Responsible for assisting in site preparation, including installation of cable and minor testing of equipment.
• Perform periodic preventative maintenance on assigned products.
• Track and report all expenses incurred in the delivery of services.

Customer Engineer I

• Responsible for installation, maintenance, and repairs on equipment
• Ensure continuity of customer operations and high levels of customer satisfaction
• Responsible for ownership of customer problems or incidents until resolved
• Perform work on products and services of low complexity, specifically financial/ATM products
• Make minor repairs and replace components on Tier I equipment
• Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment
• Respond to all customer concerns or problems
• Build working relationships with customers and develop informal communication channels
• Perform periodic preventative maintenance on assigned products
• Accurately report calls and activity, tracking all expenses incurred in the delivery of services

Pre-sales Engineer

• Providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction
• Develop and deliver high quality presentations and demonstrations
• Present and articulate advanced product features and benefits

Transaction Processing Pre-Sales Engineer

Field Engineer

• Atención de equipos correctivos y preventivos de tecnologías de ATM NCR – Terminales punto de venta
• Llenado de reportes / folios de atención de servicio
• Actualización de sistema a través de aplicación de la empresa
• Recuperación, retorno y entrega de partes
• Realizar comunicaciones con las diferentes áreas de la operación
• Seguir niveles de escalamiento y comunicación con supervisión operativa

Ingeniero de Servicio de Campo – Oaxaca

• Represent the NCR Atleos brand by being the first line of response on-site at our customers' locations.
• Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to.
• Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
• Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.
• Complete NCR Atleos specific Trainings and Certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately reporting hours worked and miles driven daily.

Field Service Technician I

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
• Perform maintenance repair and system overhauls
• Manage everything from network faults and traffic, to configuration, security, and remote system access

Field Service Technician II

• Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
• Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to.
• Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
• Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.
• Complete NCR Atleos specific Trainings and Certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately reporting hours worked and miles driven daily.

Field Service Technician I – Entry Level

• Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
• Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to.
• Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
• Follow Safety and Security Procedures when working on ATMs.
• Complete NCR Atleos specific Trainings and Certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately reporting hours worked and miles driven daily.

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install, maintain, and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
• Full training and equipment provided.