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Software Support Manager
NCR AtleosSW Support Manager overseeing software support workgroup operations and ensuring high-quality service delivery for NCR Atleos.
About the role
Key responsibilities & impact- Oversee the progress and performance of the software support workgroup and ensure deliverables are completed on schedule.
- Clearly set expectations, define goals, and monitor progress for both the team and individuals.
- Provide continuous feedback, coaching, and mentoring to build strong individual and team capabilities.
- Ensure quality management across the workgroup, maintaining accuracy, efficiency, and adherence to standards.
- Resolve operational problems, escalations, and critical incidents for technical and non-technical issues.
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
- 2–4 years of related experience, ideally within technical support, software support, or team leadership roles.
- Strong people-management and leadership skills with demonstrated ability to coach and motivate teams.
- Experience working with support systems and ticketing tools is preferred.
Benefits
Comp & perks- Offers of employment are conditional upon passage of screening criteria applicable to the job.
- EEO Statement NCR Atleos is an equal-opportunity employer.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software supporttechnical supportquality management
Soft Skills
people-managementleadershipcoachingmentoringgoal settingmonitoring progressproblem resolution