Onboarding Specialist

• Support independent Medicare agents and agencies through the onboarding process, including carrier contracting, certifications, and required steps before they begin selling.
• Serve as the primary point of contact during onboarding, answering questions, setting expectations, and ensuring agents feel confident throughout the process.
• Work closely with recruiting, contracting, marketing, training, commissions, and sales support teams to ensure a seamless onboarding experience.
• Document onboarding progress, communications, and milestones in CRM systems to ensure visibility and coordination across the organization.
• Help agents understand training resources, marketing opportunities, and strategies to launch and grow their businesses.

Medicare Agent – Agency Onboarding Specialist, Customer Success & Implementation

Analyst

• Download, format, import, and analyze commission reports from multiple insurance carriers
• Process commission data within internal payment systems
• Verify and supply financial data for accurate commission payments
• Identify discrepancies, payment issues, and data inconsistencies
• Communicate with Accounting, Contracting, and carriers to resolve commission questions
• Assist Finance with accounts payable and payroll support as needed
• Reconcile chargebacks, marketing assistance balances, and 1099 tax status setups
• Perform manual commission calculations when required
• Escalate and resolve commission issues efficiently
• Complete special projects and leadership requests
• Continuously support NCC’s value proposition for agents and internal teams
• Collaborate across NCC and SFG to improve processes and cross-train team members

Commissions Analyst

Account Executive

• Drive new business through daily outbound calls and prospecting efforts.
• Own the full sales cycle: discovery, demo, negotiation, and closing.
• Build and maintain a robust pipeline of dealership prospects.
• Engage decision-makers at the GM and ownership level.
• Use Salesforce and other tools to manage your pipeline and daily activities.

Inside Sales Account Executive – Auto SaaS

Vice President

• Define and execute the multi-year roadmap for our software solutions
• Lead transition from “CRM system” to “conversion and profitability engine”
• Align product strategy with company growth pillars (conversion, consolidation, compliance, profit per car)
• Own the full retail flow from lead to service retention
• Build tools that reduce friction in variable operations
• Embed AI to become native in the platform
• Partner with CRO and CEO on pricing strategy, packaging, monetization expansion and competitive positioning
• Build and scale product management, design, and product operations

Medicare Agent – Agency Onboarding Specialist, Customer Success & Implementation

Commissions Analyst

Inside Sales Account Executive – Auto SaaS

Senior Vice President, Product – Software Solutions