Account Manager

• Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering
• Maximize performance with all NCC products, promote the value of the current active product(s), and upsell additional services and offerings
• Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business
• Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results
• Provide first line of contact and support to all clients and seek to improve all aspects of the customer experience with NCC
• Proactively perform ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines
• Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days
• Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with identification and/or resolution of all items that may contribute to minimal or no usage of NCC services
• Leverage account segmentation to consistently exceed monthly revenue goals, achieving KPIs and maintaining an active pipeline

Dealer Relationship Manager