Dealer Relationship Manager

NCC

Dealer Relationship Manager at NCC ensuring customer satisfaction and upselling additional services. Maintaining product understanding and executing retention strategies.

Posted 7/2/2026full-timeAustin • Iowa, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

About the role

Key responsibilities & impact

Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering.
Maximize performance with all NCC products, promote the value of the current active product(s), and upsell additional services and offerings.
Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business.
Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results.
Provide first line of contact and support to all clients and seek to improve all aspects of the customer experience with NCC.
Proactively perform ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines.
Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days.
Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with identification and/or resolution of all items that may contribute to minimal or no usage of NCC services.
Leverage account segmentation to consistently exceed monthly revenue goals, achieving KPIs and maintaining an active pipeline

Requirements

What you’ll need

Three years of experience in an Automotive Retail BDC or B2B Account Management role.
Knowledge of F&I required.
2+ years of proven KPI-driven cross-sell/upsell experience and ability to identify opportunities required.
Excellent written, verbal, and telephone communications skills
Excellent presentation skills

Benefits

Comp & perks

Medical, Dental, Vision Insurance
Company Paid Life and Short-Term Disability Benefits
Voluntary opportunity to purchase Supplemental Life and Disability Benefits
Unrestricted Paid Time Off
401k Plan
Generous uncapped compensation plans for sales positions
Dynamic Team Culture
Opportunity to work hybrid or fully remote in some roles

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationExcellent Telephone CommunicationExcellent Presentation Skills