Client Success Manager

NCC

Client Success Manager guiding dealerships through the onboarding, training, and adoption of NCC Complete Credit platform. Ensuring successful launches and ongoing engagement for measurable value.

Posted 7/9/2026full-timeNevada, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and implementation within SaaS or automotive technology, focusing on optimizing credit processes and enhancing user experience. Strong analytical and problem-solving skills are essential for managing client relationships and driving measurable adoption.

Highest-signal resume keywords

Training And Implementation ExperienceClient Success ManagementWeb-Based Software ProficiencyAnalytical And Problem-Solving SkillsAutomotive Retail Operations Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TrainingImplementationProject ManagementWeb-Based SoftwareMobile ApplicationsData AnalysisProcess OptimizationDocumentationMetrics MonitoringSLA Adherence

Soft Skills

Communication SkillsPresentation SkillsCustomer-First MindsetProactive ApproachCollaboration

Industry Keywords

SaaSAutomotive TechnologyDealership ExperienceCredit ProcessesUser Experience

About the role

Key responsibilities & impact

Lead onboarding and training sessions for dealership teams on NCC’s Complete Credit platform
Serve as a trusted partner, driving best practices and measurable adoption across accounts
Partner with dealership management to customize workflows and optimize credit processes
Conduct ongoing health checks, usage reviews, and follow-up visits to ensure success
Monitor key metrics around product utilization, satisfaction, and SLA adherence
Identify opportunities to streamline processes, enhance user experience, and improve results
Maintain detailed documentation, including health check plans, issue logs, and status reports
Collaborate cross-functionally with Sales, Product, and Operations to ensure customer goals are met
Represent the voice of the customer internally to influence the roadmap and product improvement

Requirements

What you’ll need

3+ years of experience in training, implementation, or client success, ideally in SaaS or automotive technology
Excellent communication and presentation skills, both in person and virtual
Proven ability to manage multiple projects, deadlines, and client relationships simultaneously
Hands-on experience with web-based software and mobile applications
Strong analytical, problem-solving, and decision-making skills
Familiarity with automotive retail operations — dealership experience strongly preferred
Willingness to travel up to 60% for onsite dealer launches and trainings
A proactive, customer-first mindset — you’re passionate about helping clients win

Benefits

Comp & perks

Medical, Dental, Vision Insurance
Company Paid Life and Short-Term Disability Benefits
Voluntary opportunity to purchase Supplemental Life and Disability Benefits
Unrestricted Paid Time Off
401k Plan
Generous uncapped compensation plans for sales positions
Dynamic Team Culture
Opportunity to work hybrid or fully remote in some roles