NBCUniversal

Sales Engineer 4, Government & Education Support

NBCUniversal

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Provide timely, technical support and problem resolution for field service questions
  • Assist the Account Management Team and Sales leadership in the development of the overall business strategy to acquire new customers
  • Contributes to costing and pricing of a solution
  • Design solutions for the public sector that meets their business applications, as well as assures protected circuit design, disaster recovery situations and appropriate bandwidth for future growth
  • Translate complex technical design requirements into information that customers can understand and respond to
  • Serve as a technical expert to lead, write, review for public sector RFP responses for content, approvals, and accuracy before they are submitted
  • Provide support for seminars, conferences, events, and technical trade shows
  • Participate in technology transfer training activities in the Sales Engineering group as new technologies are introduced across the Comcast Business product line
  • Develop, deliver, and run effective presentations, meetings, client interviews and facilitate a group workshop
  • Work with Comcast Business Network Engineering, Product Engineering, Product, and the national engineering organization to acquire an intimate knowledge of all Comcast Business products concepts, process, and procedures
  • Lead SE for customer’s non-standard product solutions, engineering approvals, support approvals, financial approval, and design approval
  • Keep up to date on technological and market evolution as well as competitors\' activities
  • Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Requirements

  • 7-10 years of relevant work experience
  • Bachelor\'s degree in Computer and Information Science or Information Technology (or equivalent combination of coursework and experience)
  • Cisco Certified Design Associate (CCDA), Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Security (CCNA Security), Cisco Certified Network Professional (CCNP), CISSP - Certified Information Systems Security Professional, Fortinet NSE-3
  • Experience designing and delivering public sector network solutions and responding to RFPs
  • Ability to translate complex technical design requirements into customer-friendly language
  • Ability to lead presentations, seminars, and group workshops; collaborate with cross-functional teams
  • Willingness to work nights and weekends; variable schedule