Senior Vice President, Finance and Operations
Sound Agriculture
Representative 3, Finance and Accounting – Courtesy Services
NBCUniversal
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Vermont, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $36 per hour
Job Level
Mid-LevelSenior
About the role
- Be the go-to expert for escalated inquiries from internal teams (Call Centers, CAEs, Supervisors, etc.)
- Manage and maintain XPE/gratis accounts, ensuring billing accuracy and policy compliance
- Process account changes using tools like ECM and the National Gratis Tool
- Partner with departments like Government Affairs, MDU, and Retail to manage specialized accounts
- Conduct audits using HR records to verify discount eligibility
- Troubleshoot and resolve complex billing issues (misapplied payments, equipment discrepancies, etc.)
- Collaborate with Tech Ops, Warehouses, HR, and Security to resolve account concerns
- Provide documentation and insights to support Executive Customer Care, Legal, and other teams
- Regular, consistent and punctual attendance; work nights and weekends, variable schedules and overtime as necessary
- Other duties and responsibilities as assigned
Requirements
- High School Diploma / GED
- Relevant Work Experience: 5-7 Years
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
- Adaptability in a fast-paced, ever-changing environment
- Experience resolving account issues and supporting ticketing systems
- Familiarity with XPE and courtesy services accounts (Bonus)
- Experience with ECM, National Gratis Tool, CSG, CRM, E360, XM360, Outlook & Microsoft Teams
- Regular, consistent and punctual attendance; must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Benefits
- Most non-sales positions are eligible for a Bonus.
- Comcast provides best-in-class Benefits to eligible employees.
- Commission under the terms of an applicable plan for most sales positions.
- Side-by-side training: 2–3 weeks
- Self-guided modules available to support your learning journey
- Career Growth opportunities and potential path to leadership
- Employees receive services and discounts they’re eligible for
- Total Rewards (base pay, bonuses, benefits) and personalized support for physical, financial and emotional needs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing accuracypolicy complianceaccount changesauditstroubleshootingproblem-solvinganalytical skillscustomer service
Soft skills
communicationadaptabilitycollaborationattendance
Certifications
High School DiplomaGED
