Navy Federal Credit Union

Business Intelligence Analyst

• Oversees Analytics & Insights Business Intelligence team responsible for delivering high-impact and actionable insights for the enterprise.
• Develops strategic priorities, sets standards for reporting and analytics, and ensures alignment with corporate initiatives and goals.
• Provides deep functional expertise and leads solutions for advanced analytical solutions and strategic business decisions.

Manager II, Business Intelligence – Membership & Deposit Product Strategy

Application Engineer

• Design, develop, and optimize software applications that bridge technical teams and end-users, addressing business needs through innovative solutions and enhancing member or internal user experiences.
• Leverage the full software development lifecycle, including design, coding, testing, and deployment, to ensure efficient system improvements.
• Work under limited supervision and use complete understanding of business needs and objectives to support projects that have an impact on the achievement of operational goals.
• Advanced skill set and proficiency with procedures and techniques.

Senior Application Engineer – Oracle ERP, Ivalua VenDoor

Threat Intelligence Specialist

• Lead and direct the Intelligence Analysis team, setting analytic priorities, standards, and workflows to support Navy Federal security and investigative missions.
• Lead complex investigations and advanced threat assessments
• Identify and assess sophisticated threat patterns impacting personnel and operations
• Mentor junior analysts and provide guidance on analytic methodologies
• Develop and present executive-level intelligence briefings
• Support protective intelligence and executive protection initiatives
• Conduct all-source intelligence analysis focused on security risks
• Collect, validate, and analyze open-source, social media, and proprietary data
• Apply structured analytic techniques to support investigative assessments
• Develop clear, actionable intelligence products and brief stakeholders
• Collaborate with internal partners for case resolution and preventive measures
• Assist with basic open-source and proprietary research under supervision
• Support data collection and validation for security investigations
• Identify threat indicators and anomalies
• Track investigative tasks, workflows, deadlines, and performance metrics using basic project management and reporting tools

Senior Intelligence Analyst – Threat Management Unit

Platform Engineer

• Design, implement, and maintain infrastructure platforms for delivering applications.
• Build and manage scalable, reliable, and reusable platforms, tools, and environments for application development, deployment, and operations.
• Perform work associated with IT infrastructure and systems administration to include installation, configuration, administration, support and maintenance of IT software and hardware systems, IT data/voice network systems, and internal databases.
• Develop information technology strategies, policies, and plans.
• Ensure performance and resource availability of computers and other IT systems.
• Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have an impact on the achievement of operational goals.
• Demonstrate advanced skill sets and proficiency with procedures and techniques.

Senior Platform Engineer – M365

Program Manager

• Leads planning and execution of the migration to Adobe Web SDK, including event design, data layer alignment (Schema), and validation
• Oversees modernized digital tagging and data collection, supporting future readiness for Adobe Experience Platform capabilities
• Partners with media and marketing teams to support media operations measurement, including conversion tracking and data quality across web and mobile channel
• Develops and implements business analytics strategies designed to meet Navy Federals digital channel goals
• Evaluates high level metrics and detailed analysis to trend online and mobile channel performance
• Selects appropriate measurement methodology to determine incremental results for new activities in online and mobile channels
• Employs advanced statistics and data mining techniques to provide insightful analyses and improve member experience
• Monitors macro-economic trends, design trends, and media market environment
• Oversees the completion of essential proactive and ad-hoc analysis
• Ensures extensive collaboration with the digital channel teams, strategic partners, senior leadership, and project management teams
• Collaborates with team members to establish digital channel goals, objectives, and future opportunities
• Leverages analytics and analyses to assist in guiding the digital strategy with a focus on business objectives and actionable plans
• Leads the efforts in developing and measuring key performance indicators, reports progress to leadership
• Makes recommendations based on analyses of the digital channel member interaction overlaid with the business strategy to determine improvement opportunities
• Develops and submits reports and makes recommendations for digital banking initiatives to leadership
• Ensures effective project management/delivery of analytics projects
• Develops processes to ensure online tracking, timely communications, and offer fulfillment
• Recommends new ways to enhance online and mobile channels
• Derives appropriate action recommendations and works in partnership with business units to ensure implementation
• Ensures accurate process and methodology is documented
• Manages and appropriately prioritizes multiple overlapping projects
• Actively participates in cross-functional team activities, provides expertise on data types/sources, offering original perspectives and conventional views
• Regularly produces and reviews operational reports on overall online and mobile channel results
• Assists with selection and development of staff
• Assists with selection of lower-level staff, provides input on performance evaluations, mentors, and trains staff to ensure continuing skills development
• Provides input and oversight of budget requirements, report variances and recommends adjustments to budget that support business needs and goals
• Performs other related duties as assigned

Analytics Program Manager – Adobe Experience Platform

Call Center Representative

• To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
• Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
• Perform transactions or related functions for mortgage and/or other Navy Federal accounts.
• Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO).

Member Service Representative II – Mortgage Loan Originator, Contact Center Operations

• Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO)
• Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for mortgage and/or other Navy Federal accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

• Oversees multiple Business Intelligence teams or a large function responsible for delivering high-impact and actionable insights for the enterprise.
• Develops strategic priorities, sets standards for reporting and analytics, and ensures alignment with corporate initiatives and goals.
• Provides deep functional expertise and leads solutions for advanced analytical solutions and strategic business decisions.

Manager II, Business Intelligence

Communications

• Responsible for developing, delivering, and measuring internal communications that align with business objectives and engage internal audiences.
• Create and execute communication plans across multiple channels.
• Manage internal communication channels and use project management tools while upholding established processes.
• Collaborate and co-design with team members, cross-functional partners, and key stakeholders to ensure communications are aligned, timely, and impactful.
• Review communications for basic compliance with established methods and guidelines under close supervision.
• Support communication tasks under close supervision, learning tools, channels, and processes while contributing to team deliverables.
• Perform routine assignments of limited scope and complexity with guidance and close supervision.

Associate Internal Communications Specialist

Business Operations

• Responsible for analyzing and improving business processes to support operational efficiency, cost reduction, and service quality.
• Works with moderate supervision to evaluate workflows, identify improvement opportunities, and support the implementation of process enhancements.
• Applies foundational knowledge of process improvement methodologies and collaborates with cross-functional teams to deliver measurable results.
• Solve a range of mostly straightforward problems with some increased scope and complexity.
• Developing professional with basic skill set and proficiency with procedures and techniques.

Business Process Optimization Analyst

Financial Planning and Analysis

• Provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting
• Act as a catalyst for the promotion and growth of NFIS products and services
• Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client’s goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms
• Manage smaller dollar volume account size and less complex investment needs
• Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed

Financial Advisor

Human Resources

• Serve as facilitator for new employee orientation (Day ONE) content and support new hires through their first year of employment.
• Provide operational support regarding processes, procedures and/or programs for the Onboarding team within the HR SSC.
• Serve as trusted advisor to NFCU employees by responding to HR related requests and inquiries and providing guidance to internal/external customers.
• Lead one of three workstreams, driving project management discipline, effective delegation, and team development to improve skill depth, accountability, and timely delivery.

Senior HR Shared Services Center Advisor – Day ONE Facilitator

Manager

• Lead the execution of a comprehensive, enterprise‑level learning strategy aligned with organizational goals, workforce needs, and long‑term business priorities
• Own and manage an integrated learning portfolio and backlog, making clear, data‑informed decisions about priorities, tradeoffs, sequencing, and capacity
• Translate enterprise strategy into clear learning priorities and an executable roadmap, balancing near‑term delivery with long‑term capability building
• Assess demand, value, and impact across initiatives to recommend what to start, stop, continue, or re‑prioritize
• Oversee the delivery of learning curricula and programming, while managing vendor partnerships and curating high-quality content, ensuring all learning experiences are accessible, scalable, strategically aligned, and effective for a diverse workforce.
• Oversee the development and design of leadership and functional training curricula and determine appropriate modality (instructor‑led, webinar, e‑learning, blended, etc.); ensure alignment to Navy Federal’s leadership, performance, and compliance architecture
• Partner with internal and external subject matter experts to create relevant, business‑aligned, and outcome‑focused learning experiences
• Develop and manage supervisor‑to‑manager‑level leadership development programs to intentionally build leadership capability and pipeline readiness
• Support the enterprise performance management process by developing tools and resources that directly enhance employee performance, growth, and effectiveness
• Establish clear success measures and key performance indicators tied to learning outcomes, business impact, and enterprise value
• Analyze qualitative and quantitative data to evaluate effectiveness, inform prioritization decisions, and drive continuous improvement
• Demonstrate the return and value of learning investments, using insights to influence strategy and portfolio decisions
• Prepare and present concise, executive‑level reporting and recommendations on learning strategy, priorities, risks, and outcomes
• Build strong relationships with key stakeholders, including executive leaders, business unit learning leaders, and HR business partners
• Communicate the strategic value and impact of learning and development initiatives across the organization
• Ensure adequate and skilled staffing; recruit and select employees
• Prepare, conduct, and review performance appraisals
• Partner with executive leadership and division finance teams to develop and manage the annual Learning & Talent Development budget
• Ensure section and branch goals align with division and department strategy
• Ensure operational efficiency, strong governance, and disciplined execution
• Stay abreast of and ensure compliance with applicable federal, state, and industry regulations

Manager, Enterprise Portfolio Learning

• Responsible for managing components of cross-functional programs that support business performance, operational efficiency, and executive talent development initiatives.
• Applies foundational knowledge of program management methodologies to assist in planning, tracking, and reporting activities for leadership development and executive coaching programs.
• Collaborates with program leads and senior stakeholders to ensure alignment with program goals, timelines, and high‑quality, well‑coordinated, cohesive experience for participating leaders.
• Support the strategic, cohesive delivery of executive talent coaching programs, including intake coordination, engagement tracking, and overall experience management for executive and senior leaders.
• Manage strategic and operational aspects of executive leadership development initiatives, supporting planning, coordination, and execution across offerings aligned to executive leadership capability priorities.
• Partner with internal stakeholders and external coaching providers to coordinate schedules, milestones, deliverables, and program communications.
• Prepare executive‑ready updates, insights, and materials, applying sound judgment to navigate ambiguity, evolving requests, and competing priorities in a senior‑leader environment.
• Plan and execute cross-functional programs that contribute to business transformation and operational improvements.
• Develop program schedules, track milestones, and coordinate resources to meet defined objectives.
• Collaborate with stakeholders to gather requirements and ensure alignment with program goals.
• Apply established governance practices, tools, and reporting templates to monitor program progress.
• Identify and escalate risks, issues, and dependencies to senior program leaders.
• Coordinate with internal teams and external partners to support integrated program delivery.
• Prepare program documentation, dashboards, and status updates for stakeholder communication.
• Contribute to business case inputs, data analysis, and scenario planning activities.
• Ensure adherence to compliance requirements, internal controls, and governance standards.
• Participate in continuous improvement and change readiness initiatives within program teams.
• Provide guidance to junior team members and contribute to knowledge sharing.
• Support the adoption of program management tools and best practices.
• Collaborate with enabling functions to ensure program coordination and business readiness.
• Participate in cross-functional meetings and contribute to program planning discussions.
• May perform other duties as assigned.

Professional Program Manager – Executive Coaching, Executive Leadership Development

Auditor

• Contribute toward the planning and execution of IT and/or integrated audits in accordance with Navy Federal and industry audit standards
• Perform pre-implementation reviews of new technology
• Analyze and assess Navy Federal's technological infrastructure to ensure processes and systems run accurately and efficiently, while remaining secure and meeting compliance regulations
• Plan and execute audits of the organization’s IT systems in place to provide for confidentiality, availability and integrity of system and processes
• Develop risk-based audit objectives, scopes, and test plans to ensure NFCU's IT systems and infrastructure are compliant with regulation, requirements, policies, and standards
• Occasionally act as Auditor-In-Charge on IT/integrated audits of lesser risk/complexity, providing guidance, coaching, and direction to Internal Audit staff regarding Navy Federal practices and industry standards
• Coordinate with points of contact and first/second lines of defense to conduct preliminary research, lead process walkthroughs, document process narratives and workflows, identify key risks and controls, and obtain audit evidence for testing
• Identify opportunities to leverage data analytics and technology to drive deeper risk coverage and insights to business partners
• Work across multiple audits concurrently. Apply critical thinking skills by seeking to understand and execute assigned control testing and document results according to professional and internal standards
• Independently review and analyze audit evidence and results of testing to determine design and operating effectiveness of controls
• Identify and quantify issues and provide risk-based recommendations to implement and enhance internal controls to management in a timely manner
• Prepare audit workpapers to document relevant information obtained, analyzed, and evaluated that support audit observations/issues and conclusions
• Work collaboratively with other departments and stakeholders to provide insights and recommendations for improvement
• Partner with business areas to ensure adequate remediation plans are developed and implemented
• Contribute toward the development of high-quality, well-written, and timely audit reports for senior management, the President/CEO, and the Supervisory Committee
• When asked to operate as an Auditor-In-Charge, review work papers prepared by internal auditors assigned to audits and provide coaching and mentoring
• Manage audit timelines to ensure the timely reporting of identified risks and issues; report delays and issues in overall audit to management and lead resolution of audit project issues
• Participate in Internal Audit strategic initiatives and act as a champion of change and continuous improvement
• Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations, and guidelines
• Actively monitor and stay current with evolving industry trends, technology, and emerging risks that may impact the company
• Perform other duties as assigned

Manager II, Business Intelligence – Membership & Deposit Product Strategy

Senior Application Engineer – Oracle ERP, Ivalua VenDoor

Senior Intelligence Analyst – Threat Management Unit

Senior Platform Engineer – M365

Analytics Program Manager – Adobe Experience Platform

Member Service Representative II – Mortgage Loan Originator, Contact Center Operations

Member Service Representative II – Mortgage Loan Originator, Contact Center Operations

Manager II, Business Intelligence

Associate Internal Communications Specialist

Business Process Optimization Analyst

Financial Advisor

Senior HR Shared Services Center Advisor – Day ONE Facilitator

Manager, Enterprise Portfolio Learning

Professional Program Manager – Executive Coaching, Executive Leadership Development

Senior IT Auditor – Advisory and Technology Implementation