Navy Federal Credit Union

Underwriter

• To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities.
• Conduct quality control reviews of documentation, processes and/or system to ensure compliance federal and state regulatory requirements, industry standards, and Navy Federal operating procedures.
• Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements.
• Maintain and update quality control procedural manuals, job aides, and tools.
• Level II: Moderately complex/varied review and analysis with moderately complex scope and impact.
• Mentor/train level I’s and participate in projects.
• Primary focus is recurring quality control audits as well as adhoc reviews and internal audit preparation.

Quality Control Analyst II – Appraisal Underwriting Audit

Manager

• Oversee, plan, and manage the workforce management activities of the assigned department
• Direct the optimization of all resources for complex multi-location operations
• Drive the continuous improvement of business frameworks, methodologies and practices to ensure compliance with applicable laws, regulations, and guidelines
• Optimize the business unit work force
• Oversee staffing functions that include forecasting, staffing requirements, turnover analysis, space planning, hiring plans, and operational analysis
• Direct and develop appropriate priorities, policies and strategic recommendations to support senior management decisions
• Partner and collaborate with operational leaders and peers to ensure that both the creation and execution of staff plans meet strategic department objectives

Manager, Workforce Optimization

Project Manager

• To plan, manage, and execute all aspects of life-cycle projects from inception through implementation.
• To develop project plans and deliver solutions on schedule and within budget in support of service innovations and organizational and process changes/enhancements.
• Ensures effective management of projects from inception through implementation
• Defines, develops and executes project plans, including scope definition, expectations, activities, cost estimates, and schedules
• Works with the business group to determine and understand business requirements
• Manages projects from concept through the planning, analysis, design, testing, implementation, and transition phases
• Develops clear and concise "big picture" of projects within Navy Federal organizational goals
• Directs and leads Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Manages project budgets including risk and impact of changes to project plans
• Identifies and minimizes project risks or constraints that would impact project deliverables
• Identifies, communicates, and resolves branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiatives
• Maintains/archives project documentation
• Ensures project deliverables are met in accordance with customers' expectations
• Sets, manages, and communicates client expectations for the project
• Oversees project progress to ensure project documentation and schedules are in compliance with previously agreed requirements and standards
• Identifies, escalates and/or resolves issues associated with project(s) ensuring deliverables conform to established quality and schedules
• Monitors and controls risks to ensure timelines are met and project goals are attained
• Facilitates project team and client meetings for the resolution of project issues
• Provides project status reports to management
• Ensures success of projects by working closely with Procurement regarding vendor contracts
• Works closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk management
• Manages contracts' quality assurance, including contract administration and execution
• Manages contract budget, cost control mechanisms and Change control
• Serves as primary point of contact for project management and related issues.
• Secures resources and ensures optimum utilization of those resources, meeting budgetary requirements
• Allocates project team assignments to ensure accountability, establishes a team environment, manages personnel changes, and executes the training plan
• Manages, executes, and communicates project plan, changes, direction, approach, and priorities based on changing business requirements, circumstances, new information and/or budget considerations to stakeholders
• Establishes team objectives and assignments, reviews work products, and provides timely feedback to staff regarding performance; may provide input to team members' performance appraisals
• Promotes team building and skills development of project team members
• Manages multiple, moderately complex projects
• Solves moderate to complex project-related problems
• Interacts effectively with managers and division/department management concerning projects
• Participates with division/department management in researching and selecting vendors
• Recommends improvements across division/department lines
• Builds relationships with management and key stakeholders
• Manages relationships with vendors, including contract definition, monitoring and issue resolution
• Cross‑functional updates and provide leadership visibility through clear, concise status reporting; support prioritization and portfolio decisions for BOD Risk initiatives.
• Align project objectives with operational risk strategies and compliance expectations; surface dependencies, decision points, and mitigations early.
• Prepare succinct, executive‑level status summaries and presentation materials; deliver clear progress, risk, and impact narratives to stakeholders.
• Analyze project/program data to identify trends, risks, and opportunities; translate findings into actionable recommendations for leaders.
• Respond to emergent requests and short‑fuse deliverables; adjust plans and priorities rapidly while preserving control of scope and quality.
• Facilitate regular check-ins (status, risk reviews, decision gates); maintain project documentation and traceability.
• Recommend process and reporting improvements across BOD lines to enhance transparency, efficiency, and member/field impact.
• Performs other related duties as assigned.

Project Manager II – Risk Management

Operations

• Support and enhance OMBP’s core banking platform, Encore, with a focus on testing, issue resolution, and functional enhancements.
• Serve as a primary operational subject matter expert for Encore, assisting in translating business needs into system requirements.
• Coordinate enhancements and ensure production integrity for teller and sales workflows.
• Ensure Encore remains stable, compliant, user-friendly, and aligned with operational needs across global banking centers.

Senior Operations Consultant – OMBP

Risk

• Assess the effectiveness of internal controls for Enterprise Technology Service (ETS) groups.
• Collaborate with first, second, and third-line groups to evaluate compliance with organizational and regulatory requirements.
• Compile, research, analyze and document data, requirements, workflow/processes, functionality and or controls for respective ETS group.
• Develop and evaluate information, and prepare recommendations based on analysis for decision making.
• Support the respective ETS group’s functions, projects, and activities.

Technical Risk Analyst – IT Controls Analyst

Systems Engineer

• Coordinate and conduct complex system analyses, feasibility studies and implementation studies
• Plan, coordinate and organize projects and project teams
• Oversee full lifecycle project implementation
• Provide technical advice and guidance to team members
• Interact with customers to identify and document functional requirements
• Analyze and revise existing system logic difficulties
• Develop and implement data verification methods and standard system procedures

Lead Systems Analyst – ACH, Digital Payments

Communications

• Drive a vision for instructional, educational, and help-based content across all IAM functions, controls, services, and products
• Write clear, concise user interface copy for products, including microcopy, instructional text, and error messaging
• Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points
• Utilize storytelling and narrative skills to improve user experience in alignment with Navy Federal brand, tone, and voice
• Ensure technical documentation is clear, concise, and easy to follow.
• Collaborate with developers, designers, analysts, researchers, and product managers to define and drive user-centered experiences
• Influence writing strategy, anticipate internal/external business challenges, and adapt as needed
• Originate new concepts, strategies, or innovative approaches to user experience messages that have significant impact
• Coordinate writing processes to improve project efficiency
• Ensure all user interface language follows Navy Federal’s conventions for punctuation, capitalization, and grammar
• Identify opportunities to define and establish conventions for digital messaging
• Create and apply user experience models, such as journey maps or personas
• Identify opportunities to solve design problems utilizing text
• Remain knowledgeable and serve as advocate for content best practices within IAM team
• Manage multiple projects under tight deadlines across a broad variety of product categories and audiences
• Proactively identify language concerns and successfully address those issues to ensure projects stay on track to meet project milestones, project time/scope/quality/funding expectations, and business objectives
• Assist both Workforce and Member IAM teams through the Development Lifecycle for multiple projects within various phases, ensuring that the deliverables meet language expectations
• Identify opportunities to improve workflows and efficiency for developing language within products that meet business and member needs
• Work on multiple projects, prioritizing them according to project needs, level of effort, and project timelines
• Perform active check-ins with Workforce and Member leads to ensure all materials are vetted through the technical writing team
• Act as subject matter expert for user insights and user experience best practices
• Oversee and mentor level I team members, when needed
• Perform other related duties as assigned

Support Lead II – Communications, IAM

Program Manager

• To manage, influence, and lead development direction and optimal performance of business unit program initiatives.
• Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration.
• To manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities.
• Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases.
• Create, design and manage program deliverables and solutions on schedule and within scope and budget.