Navy Federal Credit Union

Manager

• Manage, direct, implement and oversee Navy Federal's membership acquisition, engagement and retention strategies
• Oversee the production and delivery of high-quality analyses that enable senior and executive leaders to better understand member demographics, behavior, trends, and make decisions to achieve strategic goals
• Lead cross-organizational teams that facilitate the creation, launch and implementation of solutions to improve new member engagement, retention and satisfaction
• Oversee and perform complex/varied tasks with considerable impact

Manager, Membership Business – Analysis

Business Intelligence Developer

• Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports
• Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources
• Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals
• Quantify the size, significance, and potential business impact of competitive threats and opportunities using market sizing, scenario analysis, and benchmarking
• Analyze external data sources (e.g., industry reports, regulatory filings, public datasets, aggregators) alongside internal data to strengthen competitive and market insights
• Create executive-ready presentations that translate complex competitive dynamics into clear insights, implications and tradeoffs
• Partner with strategy and competitive intelligence stakeholders to validate assumptions and support recommendations with data-driven analysis
• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance
• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions
• Develop, maintain, and manage advanced reporting, dashboards, and BI solutions
• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives
• Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance
• Provide reporting solutions and respond to ad-hoc report requests within the business area
• Create specifications for reports and analysis based on business needs and required or available data elements
• Build working relationships with team members and subject matter experts
• Lead small projects and initiatives

Senior Business Intelligence Analyst – Lending Competitive Intelligence

Engineer

• Design, implement, maintain, and improve Navy Federal mainframe systems.
• Configure and troubleshoot unique operating system and system software and tools.
• Ensure the smooth operation of systems and develop new features and functionality to support business needs.
• Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have an impact on operational goals.
• Provide guidance and mentorship to junior engineers.
• Lead resolution of complex technical challenges and partner with architecture and infrastructure stakeholders to align mainframe strategy with enterprise objectives.

Senior Mainframe Engineer

Data Scientist

• Provide independent data science, machine learning, and analytical insights using member, financial, and organizational data to support mission critical decision making for various areas of the organization.
• Understand business needs and identify opportunities for new products, services, and process optimization to meet business objectives through the use of cutting-edge data science.
• Create descriptive, predictive, and prescriptive models and insights to drive impact across the organization.
• Conduct work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.
• Design, develop, and evaluate moderately complex predictive models and advanced algorithms.
• Partner within the organization and across the enterprise in support of completion of model development and annual financial planning activities.
• Develop, maintain, and manage reporting, dashboards, data models and analytical results. Identifies meaningful insights from large data and metadata sources.

Senior Data Scientist, Lending Analytics

SDET

• Collaborate with DevOps engineers, developers, and cloud engineers to plan, design, and develop test automation in support of DevOps and Continuous Integration, Continuous Delivery (CICD) pipelines.
• Develop test automation for integration, regression, and functional testing for systems to ensure compliance with system requirements and Navy Federal business practices and policies.
• Assist in the analysis of functional and technical requirements.
• Develop and maintain working knowledge of evolving SDET engineering technologies, concepts, and trends.
• May be responsible for testing web application User Interfaces, APIs, and participating in the development of test automation frameworks.

Principal Test Engineer – SDET

Platform Engineer

• Operate and maintain shared platform services (e.g., Kubernetes clusters, API runtimes, ingress, service mesh, messaging/caching layers).
• Monitor platform health using logging, metrics, and dashboards; identify and remediate reliability issues proactively.
• Participate in production support, on‑call rotations, and incident response, following defined runbooks and escalation paths.
• Build and maintain CI/CD pipelines, infrastructure automation, and reusable templates for application teams.
• Automate routine operational tasks (deployments, upgrades, certificate rotation, service account management).
• Support onboarding of new services/APIs onto the platform.
• Work with cloud services (primarily Azure) including networking, IAM, secrets management, and managed PaaS offerings.
• Support platform upgrades and compatibility testing (e.g., Kubernetes, ingress, API gateways, runtime components).
• Collaborate with network, security, and SRE teams on infrastructure changes.
• Implement and maintain security controls such as TLS/certificates, secrets, RBAC, vulnerability remediation, and audit evidence.
• Support compliance, risk assessments, and audit requests with accurate documentation.
• Follow platform governance standards and change‑management processes.
• Partner with application/API teams to troubleshoot platform issues and improve developer experience.

Platform Engineer, Azure Cloud

Systems Engineer

• To research, analyze, design, develop, implement, support, and maintain of systems integration software solutions.
• Evaluate, tune, and monitor current and planned systems integration software solutions.
• To integrate, and maintain complex systems integrations, ensuring seamless interaction between hardware, software, and networks to support organizational IT needs.
• Proactively address gaps with existing support processes, documentation, and prioritize accordingly.
• Guide configuration, debugging, and support for infrastructure and ensure all code quality and change control standards are met.
• Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals.
• Advanced skill set and proficiency with procedures and techniques.

API Systems Engineer, Java

Program Manager

• Own the strategy, roadmap, and ongoing evolution of the Multi‑Touch Attribution experience across paid (and owned, where applicable) media
• Define what “decision‑ready MTA” means across use cases such as campaign performance, channel optimization, forecasting, and testing
• Establish and maintain standard attribution views, frameworks, and definitions to ensure consistent interpretation and use
• Partner with analytics, data science, and marketing stakeholders to ensure MTA outputs are accurate, consistent, and aligned to business goals
• Act as a subject‑matter expert in paid media analytics, including channel mechanics, optimization levers, and measurement tradeoffs
• Interpret MTA and last‑touch data together to provide nuanced insights on incrementality, efficiency, and performance drivers
• Translate analytics outputs into clear optimization recommendations and learning agendas for paid media teams
• Support KPI standardization and benchmarking across channels, products, and campaigns
• Serve as the primary analytics owner and point of contact for MTA and paid media measurement vendors
• Manage vendor relationships, including roadmap alignment, enhancements, bug tracking, and data quality issues
• Assess contracted capabilities versus evolving business needs
• Translate business requirements into actionable vendor asks and ensure solutions are implemented and adopted effectively
• Partner with internal teams to support tool governance, documentation, and change management
• Partner closely with Marketing, Analytics, Data Science, and external agencies to align measurement strategy and execution
• Lead conversations with senior stakeholders to set expectations, explain measurement tradeoffs, and build confidence in MTA insights
• Influence adoption by shifting analytics from ad hoc reporting to repeatable, embedded decision support
• Support training, documentation, and enablement to increase MTA fluency across teams
• Ensure high standards for data quality, validation, and documentation within the MTA ecosystem
• Help define ownership boundaries between internal teams and external vendors
• Identify opportunities to simplify workflows, reduce manual effort, and improve the scalability of attribution insights
• Contribute to broader analytics standards and marketing measurement operating models

Senior Program Manager – Multi-Touch Attribution Ownership, Paid Media Analytics

Accounting Manager

• Assist in leading the operations of the Operational Accounting team which includes functions such as General Ledger operations, serve as accounting expert and business partner for our internal business units, lead the team to deliver process improvements and provide overall leadership to the team.
• Manage the development, periodic review and update and maintenance of risk, processes, controls, metrics residing within Operational Accounting function.
• Assist in developing talent strategy, including talent development, succession planning etc. and lead the execution of talent strategy within Operational Accounting.
• Partner with the Manager in managing ongoing operational strategy, and alignment with corporate and departmental strategic goals.

Assistant Manager, Subsidiary Accounting

• Plan, direct and manage the multi-function operations of the Consumer Lending Underwriting branch, which includes loan processing and Support, Consumer Lending loan officer teams to ensure accurate and efficient processing of consumer applications.
• Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals.
• Serve as subject matter expert regarding branch functions, systems, policies and/or procedures.
• Manage daily activities of professional employees and/or supervisors.
• Support executive management in developing and executing strategic plans.
• May act as AVP in the incumbent's absence.

Manager, Consumer Lending Processing

Content Writer

• Responsible for developing and delivering compelling, member‑focused messaging that promotes Navy Federal products and services to drive engagement, brand awareness and product adoption.
• Writes copy for all channels with an emphasis on email and notifications.
• Partners closely with legal and business stakeholders to ensure compliant, accurate, and effective communication.
• Collaborates with cross‑functional teams, applies best practices and ensures consistency across products and campaigns.
• Leverages a strong understanding of audience segments to tailor content.
• Brings technical writing expertise and familiarity with financial product features and requirements.

Marketing Communications Writer

Procurement

• Assist with the preparation of procurement documentation, including Statements of Work (SOWs), market research summaries, and contract file materials, following established templates and guidelines
• Support the development and organization of solicitation packages and procurement files under direct supervision
• Track contract actions, deliverables, and key dates using established tracking tools and systems
• Coordinate with vendors to collect required documentation (e.g., Representations and Certifications, W-9/W-8 forms) as directed
• Maintain organized, complete, and accurate procurement records in accordance with program and documentation requirements
• Assist with invoice tracking, funding status updates, and basic price analysis activities using prescribed methods
• Learn to review standard contract clauses and identify key terms with guidance from senior team members
• Support vendor due diligence activities, including basic research using approved tools and resources
• Participate in required training, team meetings, and onboarding activities related to procurement policies, systems, and processes
• Provide routine administrative and operational support to the procurement team as assigned

Procurement Specialist

Business Intelligence Analyst

• Manages a team of Business Intelligence Analysts responsible for developing dashboards, reports, and actionable insights.
• Oversees the development and delivery of complex operational and strategic reporting.
• Aligns Business Intelligence team initiatives with business goals and manages resources and talent to ensure team success.
• Translate business needs into reporting strategies and ensure alignment with functional objectives and actionable insights.
• Lead execution of reporting and analytics projects that support decision-making and performance monitoring.
• Collaborate with business leaders and cross-functional partners to define priorities and evolve the BI roadmap.
• Ensure data integrity, reporting standards, and quality control across all deliverables.
• Track team performance, assign projects, and evaluate capacity against business needs.
• Coach team on complex data analyses, root cause assessments, and operational performance measurement.

Manager I – Business Intelligence, Consumer Loan Operational Analytics

Data Analyst

• Partner with business stakeholders and other analysts to understand business data needs, capture data requirements, and perform data collection, processing and cleaning.
• Provide inputs for data science and business intelligence projects and perform analytical on large data sets to support departmental and organizational objectives.
• Growing an understanding of business needs and objectives.
• Solve a range of mostly straightforward problems with some increased scope and complexity.
• Developing professional with basic skill set and proficiency with procedures and analysis techniques.

• Provide analytical insights by applying basic knowledge of machine learning, programming, data modeling, and advanced mathematics to recognize patterns and identify opportunities to drive impact across the organization.
• Conduct routine work assignments of limited scope and complexity and under close supervision.
• Entry level professional with developing skill sets and a basic understanding of procedures and validation techniques.