Navy Federal Credit Union

Security Engineer

• To secure technical infrastructure and workloads by designing, and operationalizing capabilities
• Support the implementation of continuous security monitoring practices along with threat and vulnerability prevention, detection, and response capabilities.
• Collaborate with engineers, internal teams, and vendors to support all phases of product integration, operations, and maintenance to ensure a secure Navy Federal environment.
• Conduct routine work assignments of limited scope and complexity under close supervision.

Associate Security Engineer

Manager

• Lead product portfolio team, enable identification and development of end-to-end technology solutions in collaboration with business objectives and priorities.
• Facilitate the transformation to an agile delivery model and enablement of cross functional teams to continuously integrate on business capabilities.
• Lead resources to be outcome focused and use balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team.
• Develop and communicate a vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments; proactively build relationships with those outside of your immediate team.
• Will serve as SME and liaison for project, procurement, and financial budget processes.
• Will be responsible for maintaining operational data for data analytics

Manager, Product Portfolio Management

Call Center Representative

• Assist the department leadership team in analyzing and evaluating the activities of the department/division
• Coordinate actions that cross division lines
• Provide administrative support
• Lead complex/difficult and moderately varied tasks of considerable latitude and impact
• Collect, prepare and maintain data for analysis, reports and reference
• Coordinate and prepare agendas for meetings, events and presentations
• Coordinate travel arrangements, prepare authorizations and review expense reports
• Monitor, field and direct phone calls; document as required
• Order supplies/services and reconcile invoices
• Partner with leadership to coordinate, execute and maintain programs and initiatives
• Prepare and submit budget requirements for Annual Financial Plan (AFP)
• Proofread and edit content for standardization to ensure clarity and accuracy
• Remain abreast of corporate business plans and marketing efforts
• Represent the department/division/branch in disaster recovery plans
• Research and evaluate operational issues, inquiries and/or complaints
• Review internal studies and surveys to provide summaries to leadership
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Plan, develop, implement and maintain new and existing programs, campaigns and special offers
• Recommend and implement technical/electronic enhancements to improve administrative operations
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
• Perform other duties as assigned

Staff Assistant III, Contact Center Operations

Scrum Master

• The Scrum Master works closely with the Product Owner to prioritize and lead delivery of the initiative's capabilities by removing impediments, facilitating team meetings and events, and fostering an environment for high performance.
• The Scrum Master manages a continuous workflow of their team.
• They advocate, adopt and coach their team on lean, agile and scrum practices.
• Participate in complex, essential projects working under minimal supervision and with wide latitude for independent judgment.
• Accountable for completion of assigned deliverables and milestones.
• Individual contributor and mentor to junior staff.
• Highly skilled and proficient in discipline, considered senior level position.

Senior Scrum Master

Strategy

• To lead and connect the enterprise, business, and member strategy to develop and ensure alignment on shared goals and objectives to drive results.
• To serve as an integral partner in defining and shaping the business’s member service model.
• Serve as the horizontal connection point between the business unit and enterprise to drive awareness and transparency for product, channel, and segment initiatives.
• Serve as a strategic thought leader and demonstrate ability to constructively challenge the status quo to drive innovation.

Vice President, Business Strategy

Business Development Rep

• To establish a local market presence within key markets through involvement/participation in community and networking activities.
• To enhance organizational brand awareness and develop new business.
• Develop and service relationships with key partners, to drive loan growth.
• Act as a liaison between NFCU business unit, Branches, and Key Partners.
• Improve communication and flow throughout the lending experience between key partners and members; provide solution or assist where needed to maximize efficiency and service.
• Follow up with business unit/Key Partners/members to respond to inquiries and questions.
• Work closely with Navy Federal’s business unit team to establish/formulate lead generation and nurturing strategies.
• Coordinate in-person and virtual events to reach key audiences and partners, such as industry conferences, webinars/seminars and supporting Navy Federal branch employees for business unit related inquiries or questions.

Business Development Officer, Student Loans

Financial Planning and Analysis

• Provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting
• Act as a catalyst for the promotion and growth of NFIS products and services
• Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client’s goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms
• Manage smaller dollar volume account size and less complex investment needs
• Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed

Financial Advisor

Application Engineer

• Design, develop, and optimize software applications that bridge technical teams and end-users
• Leverage the full software development lifecycle
• Work under minimal supervision
• Support projects impacting operational goals
• Collaborate with engineers and stakeholders to analyze requirements
• Write clean and maintainable code adhering to best practices

Application Engineer – Oracle ERP, Ivalua VenDoor

Data Scientist

• Provide independent data science, machine learning, and analytical insights using member, financial, and organizational data to support credit risk decision-making
• Understand business needs and identify opportunities for process optimization to meet business objectives using cutting-edge data science
• Regarded as an advanced professional in the data science field who can conduct complex work under minimal supervision and with wide latitude for independent judgment
• The role requires strong analytical skills, proficiency in data visualization tools, and the ability to communicate complex insights effectively

Principal Data Scientist – Credit Risk Insights, Analysis

Human Resources

• Provide guidance to management and employees on performance concerns, conflict resolution, organizational changes, HR policies and procedures, employment/labor laws, EEO, and adverse employment actions to promote a fair and equitable work environment.
• Assess and address employee engagement, manager education, employee and manager counseling, performance improvement efforts, investigations, policy interpretation and resolution of employee grievances/charges.
• Lead thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk.
• Create chronological history of relevant issues; ensure the accuracy of the content and that the document is legally defensible/sound.
• Resolve issues involving discipline, performance, employee concerns, attendance, personnel actions, and employment policies/procedures and laws (e.g., EEO, AAP, FMLA, ADEA, ADA).

Employee Relations Specialist III

LLM Engineer

• As a key member of the AI Center for Enablement (C4E), provide platform, engineering, and enablement services to drive the adoption and utilization of Generative AI capabilities, fostering technological innovation and improving member experience through foundational AI capabilities.
• Develop AI standards and best practices and establish processes for curating and registering AI models into Model Garden, ensuring compliance with regulatory and security standards throughout the model lifecycle.
• Define, publish and socialize technology roadmaps for AI/ML enabled capabilities supporting business use cases and outcomes.
• Partner with senior EDIM, technology product, and engineering leaders to shape and contribute to the strategic goals and direction needed to continuously evolve NFCU's AI Center For Enablement capabilities.
• Lead and support enterprise developer productivity initiatives by leveraging AI-assisted coding assistants and creating chatbots for IT to drive efficiencies, navigating a complex environment with various tools and programming languages, and ensuring adoption and productivity gains across the organization.
• Design, develop and deploy AI Engineering solutions with a focus on enabling AI governance, incorporating automated ground truth validation processes, toxicity filters, and transparency measures.
• Curate, process and augment high-quality multimodal data while integrating RAG for robust model grounding and improved accuracy.
• Develop AI chatbots or agents by adapting task-oriented LLM models fine-tuned to meet NFCU-specific domains and evaluate model outcomes to ensure accuracy, reduce significant hallucinations, and assure compliance.
• Partner with business stakeholders to evaluate commercial AI solutions against custom-built options and deliver data-driven Build vs. Buy recommendations that balance technical capabilities, costs, reusability, and strategic business outcomes.
• Build and maintain strategic partnerships with technology vendors and professional services firms specializing in advanced analytics, generative AI, and natural language processing (NLP) to drive NFCU value outcomes.
• Build core engineering competencies in GPT algorithms, data ingestion for Large Language Models (LLMs), prompt engineering, and NLP/Chatbot interface construction.

Generative AI Engineer

Analyst

• Collaborate with the Technical Product Manager, Project Manager, and Scrum Master to plan and deliver products and features.
• Define test strategies based on requirements, including test data needs, contingency plans, and preparation activities.
• Create comprehensive test plans, strategies, and test cases; manage defect resolution.
• Maintain a backlog of functional and technical requirements in partnership with developers, architects, and other stakeholders.
• Develop and maintain automated tests using programming languages and frameworks such as Selenium WebDriver, TestNG, JUnit, Cucumber, Gherkin, and XPath, depending on the technology stack.
• Document all test artifacts ensuring full traceability from requirements to tests, including evidence of planning and execution.
• Analyze results and present recommendations, alternatives, and implications.
• Support testing teams across assigned projects using standardized processes, metrics, and tools to ensure usability, quality, and reliability.
• Partner with peers, project teams, and vendors to ensure all scenarios are documented and validated.
• Compile and review data for operational and product analysis; conduct benchmarking and trend analysis for continuous improvement.
• Analyze test results and provide meaningful reports to stakeholders, highlighting issues, trends, and suggested improvements.
• Participate in sizing and estimation for complex projects and changes.
• Work in Agile or iterative development environments.
• Participate in sprint planning, stand-ups, retrospectives, and other Agile ceremonies to ensure quality goals are met.
• Assess project risks based on execution and validation; provide actionable recommendations.
• Recommend improvements to testing practices to facilitate process optimization.
• Present clear, organized, and concise information to all audiences through various media to enable effective decisions.
• Perform other duties as assigned.

ETS Analyst III – Core Payments, Wires

Collections

• Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports
• Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources
• Developing an understanding of business needs and objectives
• Solve a range of mostly straightforward problems with some increased scope and complexity
• Developing professional with basic skill set and proficiency with procedures and analysis techniques.

Business Intel Analyst, Collections Strategy

Business Intelligence Developer

• Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports.
• Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources.
• Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals.
• Advanced skill set and proficiency with procedures and analysis techniques.