Assistant Vice President, Field Origination – Real Estate Lending, Purchase

Navy Federal Credit Union

Provide leadership and operational direction for mortgage loan origination at Navy Federal. Ensure compliance and improve the effectiveness of mortgage purchase strategies, contributing to organizational objectives.

Posted 6/22/2026full-timeWinchester • Virginia • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Assume responsibility/accountability for the leadership, direction, and management of Navy Federal's Field Mortgage activities that drives booked loans, booked production, and the number of families we serve.
Monitor Navy Federal competitive position in regards to product offerings, fees and mortgage loan pricing
Monitor the level of service provided by appraisers, closing agents and others providing mortgage services to Navy Federal members
Oversee identification, planning and implementation of business requirement changes based on actions taken by government, competitors, trade associations and NCUA
Provide oversight of and guidance on analyses, reporting and recommendations for performance improvement within area of the business to include analysis of competitive positioning, product/service offerings, cost-benefit analysis, etc.
Provide recommendations and reports to the VP Field Mortgage Purchase Origination
Ensure effective capacity and pipeline management of mortgage loans for optimal member service support during periods of highest volume and less active times
Establish and implement short and long-term regional strategy and goal recommendations, objectives, policies, and operating procedures; monitor and evaluate program effectiveness and implement changes as needed
Determine and review gaps in branch performance, establish relevant performance metrics, and ensure appropriate improvements are initiated and managed
Adopt and implement strategies to better serve our members through digital transformation (e.g., data and analytics, change management, AI, machine learning, etc.)
Provide positive leadership to the branches through teaching, training, employee engagement, succession planning, and mentorship programs
Serve as liaison to external and internal key decision makers to improve branch performance
Review regional effectiveness of operational processes, analyze trends, and report on opportunities for improved efficiencies, technologies, and expansion of mortgage loan growth
Establish credibility throughout Navy Federal, and with executive peers, as an effective spokesman for their area of responsibility, and developer of financial solutions for business challenges
Drive organizational change and learning by embracing new, flexible, and agile approaches to improve business performance and efficiency
Direct the implementation of changing or new Field Mortgage directives to ensure optimal, efficient and effective member service
Oversee Field Mortgage compliance with federal and state laws, and Navy Federal, NCUA, investors, rules and regulations applicable to mortgage lending (e.g., RESPA, TIL, ECOA, etc.)
Coordinate and align business strategy, process changes, and administrative activities across division as well as with counterparts in Mortgage Loan Operations and other related business areas
Manage the design, development and implementation of systems and regular testing of key financial internal controls, systems, and procedures
Manage the interaction between Field Mortgage, financial planning, costing/funding, and internal and external auditing actuaries and NCUA examiners
Perform supervisory and managerial responsibilities
Set direction to ensure goals and objectives align with division and regional strategy
Select management and other key personnel; oversee talent development/succession planning
Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
Oversee the preparation and execution of department/division AFP
Manage merit pay in accordance with specified objectives and guidelines
Perform other duties as assigned

Requirements

What you’ll need

Extensive progressively responsible experience in leading and managing a large and complex Mortgage Lending operation, preferably in a large financial institution
Expert knowledge of federal and state laws, rules and regulations governing Mortgage Lending, risk management, and associated regulatory compliance matters
Extensive experience in demonstrating thought-leadership, initiative taking, decision-making and creativity in solving business problems
Significant experience in driving change management and influencing organizational culture and values
Extensive experience in identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
Prior experience in a senior mortgage lending leadership role in a large financial institution
Advanced knowledge of, and extensive experience in credit union or retail banking operations
Advanced knowledge of Navy Federal products, services, programs, policies, and procedures
Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; including fingerprinting and background checks
Advanced skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence
Advanced skill in being adaptive/flexible; acquire, recognize & apply new information Expert skill in being adaptive/flexible; acquire, recognize & apply new information
Expert analytical/quantitative, reconciliation and deductive reasoning skills
Expert skill in results-oriented leadership in a challenging environment
Expert skill influencing and building consensus with business partners
Expert verbal, written, interpersonal and presentation skills
Master's degree in Business Administration, Accounting, Economics, or related field, or the equivalent combination of education, training and experience

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage lendingrisk managementregulatory compliancedata analyticschange managementfinancial internal controlscredit union operationsretail banking operationsperformance metricscost-benefit analysis

Soft Skills

leadershipdecision-makingcreativityinfluencing organizational culturediplomacyadaptabilityresults-oriented leadershipbuilding consensusinterpersonal skillspresentation skills

Certifications

Nationwide Mortgage Licensing System registration