Navy Federal Credit Union

Mortgage Loan Officer

• To interview and counsel members about first mortgage loans and to take mortgage loan applications
• To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process
• To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives
• To build and maintain referral relationships with realtors, builders, and other centers of influence.

Assistant

• Support the Senior Vice President (SVP) and EPMO leadership team in analyzing and evaluating department activities
• Coordinate initiatives that cross organizational boundaries
• Provide executive and administrative support
• Lead complex and varied assignments requiring sound judgment, critical thinking, and the ability to resolve issues impacting department operations

Staff Assistant III – EPMO

Business Intelligence Analyst

• Understand the various investors' servicing guidelines to be able to perform, as well as, assist with leading and management (supervising, planning and controls of the day-to-day operations) of the Investor Reporting (IR) team in the servicing of the mortgage loans sold portfolio to investors through the performance of 3 critical functions: (1) remittance, (2) reporting and (3) reconciliation activities as mandated by GSEs' (Ginnie Mae, Freddie Mac and Fannie Mae) and Private Investors' servicing guidelines on a timely and accurate basis.

Senior Investor Reporting Analyst

Manager

• Provide operational leadership across Desktop Support functions
• Ensure consistent, accurate, and timely technical support while maintaining a first-class end-user experience
• Lead multiple teams supporting enterprise customers through a variety of service channels, including chat, email, walk-up, phone, and ticketing systems
• Accountable for service performance, workforce management, operational governance, security compliance, customer satisfaction, financial stewardship, and continuous service improvement
• Partner with senior leadership to define strategic direction and operational objectives

Manager II, Desktop Support

Change Management

• Facilitate organizational transformation by effectively planning, implementing, and sustaining change initiatives that align with business objectives.
• Evaluate the impacts of change, develop comprehensive communication and training strategies, and engage with stakeholders across all levels.
• Ensure seamless transitions and foster the successful adoption of new processes, systems, or structures.
• Lead change management efforts for complex projects and strategic initiatives, applying advanced frameworks and influencing stakeholder alignment.

Senior Change Management Specialist

Data Scientist

• Provide independent data science, machine learning, and analytical insights using member, financial, and organizational data to support mission critical decision making for various areas of the organization.
• Understand business needs and identify opportunities for new products, services, and process optimization to meet business objectives through the use of cutting-edge data science.
• Conduct work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.
• Evaluate moderately complex predictive models and advanced algorithms.
• Identify meaningful insights from large data and metadata sources.
• Test hypotheses/models, analyze, interpret, and document results.
• Review input data, assumptions, and outcomes of models and analytical frameworks to assess potential risk and fairness considerations. Exercise sound judgment and discretion within defined procedures and practices.
• Develop and code moderately complex software programs, algorithms, and automated processes.
• Use modeling and trend analysis to analyze data and provide insights.
• Develop understanding of best practices and ethical AI.
• Transform data into charts, tables, or formats that aid effective decision making.
• Build working relationships with team members, business partners, compliance, legal, and subject matter experts.
• Lead small projects and initiatives.
• Utilize effective written and verbal communication to document and present findings of analyses to a diverse audience of stakeholders.

Senior Data Scientist

Financial Planning and Analysis

• Provide basic financial consulting services to assist members and non-members with identifying their financial goals and objectives
• Acts as a catalyst for the promotion and growth of NFFG products and services
• Recommends appropriate mixture(s) of insurance/investment products and services to achieve the financial client's goals as a registered representative/advisor/agent of Navy Federal Financial Group (NFFG) and subsidiaries, or incumbent financial firms
• Manages moderate dollar volume and moderate member bases
• Actively engaged within assigned branch territory to establish and build relationships for member growth and engagement
• Conducts local seminars and member engagement events to grow book of business
• Partners with Wealth Advisor in assigned territory to segment book of business based on member needs and complexity
• Provide investment industry expertise to client investment consultations and servicing of life insurance and full suite of investment products
• Administer and document account activity and execution in accordance with NFFG process and procedures and FINRA, NASAA, SEC regulations
• Conduct review of accounts to communicate account status, explain activities and inform clients of new offerings
• Develop an internal pipeline for smaller dollar volume, and less complex, accounts in compliance with Navy Federal and NFIS policies and procedures
• Establish, maintain, and develop business relationships with members and internal/external sources
• Execute customer and broker purchase/sales orders of securities for current/new clients
• Identify prospective participation partners/opportunities through prospect calling, networking, and leveraging existing participation business
• Keep current with legislative and industry updates to identify areas for market growth/opportunities, and/or potential concerns impacting NFIS clients and/or business environment
• Monitor accounts to ensure accurate processing, identify discrepancies, errors/concerns and take remedial actions
• Monitor, track and report performance of individual sales plans and assigned strategies for leadership
• Participate in site audits of registered duties, ensuring documentation and processes comply with Navy Federal standards and FINRA, NASAA, SEC and other regulatory agencies
• Prepare standard/special reports required by FINRA, NASAA and SEC, and participate in industry and/or internal audits
• Perform other duties as assigned or appropriate

Financial Advisor

Infrastructure Engineer

• Research, analyze, evaluate, and provide recommendations to management on direction for active risks, vulnerabilities, and exploitations
• Conceive, plan, and research final technology solutions/products to remediate/mitigate vulnerabilities on End User systems and products
• Develop, code, test, debug, and document the most complex platforms to achieve objectives
• Package, test, and deploy system and application updates/patches to the end-user environment
• Analyze, design, implement, operate, deploy, and support information technology resources (includes computer hardware, operating systems, communications, software applications, data processing and security)
• Develop and implement engineering standards and processes; Lead cross-organizational initiatives to standardize technical practices and enhance platform resilience
• Troubleshoot problems and communicate status, findings and/or technical results; make recommendations and ensure implementation of compliance and communication protocols
• Create and maintain infrastructure that supports application development (e.g., CI/CD pipelines)
• Lead complex technical projects and initiatives with significant impact across the business
• Serve as an escalation point of contact with the primary focus on mitigating threats, risks, and vulnerabilities
• Recommend and implement improvements to EUC desktop architecture and design; Provide frameworks, libraries, and tools to standardize development and operations
• Manage service escalation to resolution and identify continuous improvement opportunities as appropriate
• Optimize platform reliability, scalability, and automation
• Ensure compliance with Navy Federal Credit Union ETS standards and best practices
• Manage and ensure adherence to SLAs/ Able to complete assignments within target deadlines
• Serve as lead technical resource for other team members; mentor and guide lower-level staff on new and innovative techniques and strategies

Platform Engineer – Desktop Infrastructure

Data Analyst

• Serve as a subject matter expert in Enterprise Data Risk Governance, leading complex risk assessments, data governance evaluations, and compliance initiatives.
• Provide recommendations to enhance data risk management frameworks, collaborate with senior leadership on risk mitigation strategies, and drive continuous improvement efforts in data governance policies and oversight.
• Act as a key advisor on enterprise-wide data risk issues.

Principal Enterprise Data Risk Analyst

Auditor

• Contribute to the execution of operational audits across Navy Federal's business units
• Identify and test key risks and controls in the business and participate in Internal Audit initiatives
• Promote partnership, trust, and accountability within the organization

Internal Auditor II

Social Media Manager

• Sets the strategic vision for the company’s social media presence, integrating it with broader marketing, communications, and business objectives.
• Oversees multiple teams and cross-functional initiatives to drive brand awareness, audience growth, and reputation management.
• Champions innovation, governance, and performance excellence across all platforms.
• Acts as a senior representative of the brand in digital, media, and public-facing environments.
• Generally, reports to AVP or other functional executive.

Senior Manager, Social Media Strategy

Support Engineer

• Responsible for assessing and managing technical risks across the organization’s IT and operational environments
• Works closely with cross-functional teams to identify and analyze emerging technology risks, implement risk management strategies, and maintain compliance with industry standards and regulations
• Plays a key role in developing frameworks for risk identification, reporting, mitigation, and control
• Responsible for understanding the technological landscape, implementing risk management frameworks, and ensuring that the organization adheres to industry standards and regulatory requirements
• Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals
• Advanced skill set and proficiency with procedures and techniques

Senior Technical Risk Analyst

Operations

• Implement and facilitate training programs for assigned areas of company
• Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules
• Conduct training sessions, monitor effectiveness and recommend program modifications
• Investigate operational processes and procedures to determine feasible and effective training solutions
• Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures
• Identify and assess organizational issues and training/development needs
• Present findings and recommendations to management
• May be required to travel and work evenings and/or weekends
• Provide support to branch to meet the business need
• Work under supervision; participate in projects

Training Instructor I – Branch Operations

Risk

• Leads and oversees the second line of defense (2LOD) operational risk management functions for both Fraud and Payments risk, providing direction and leadership in identifying, analyzing, and mitigating operational risks.
• Develops and implements risk policies, frameworks, and governance structures to enhance risk resilience.
• Leads cross-functional risk initiatives and collaborates with senior executives to drive a culture of risk awareness.
• Serves as a key advisor on risk-related matters and ensures compliance with regulatory standards.
• Manages multiple teams and influences risk strategy across business units, driving operational excellence and enterprise risk management maturity.
• Establish and maintain an enterprise fraud and payments risk governance framework, independently challenge first-line fraud prevention and detection activities, and ensure adherence to regulatory expectations.
• Responsibilities include developing fraud and payments risk appetite statements, performing ongoing risk assessments, conducting thematic reviews, and driving governance routines that enhance transparency and accountability.

Director, Operational Risk – Fraud and Payments Risk

Application Engineer

• Design, develop, and optimize software applications that bridge technical teams and end-users, addressing business needs through innovative solutions and enhancing member or internal user experiences.
• Leverage the full software development lifecycle, including design, coding, testing, and deployment, to ensure efficient system improvements.
• Work under limited supervision and use complete understanding of business needs and objectives to support projects that have an impact on the achievement of operational goals.
• Advanced skill set and proficiency with procedures and techniques.