Navy Federal Credit Union

ServiceNow

• Provide overall leadership to large strategic technical and cross functional projects or programs
• Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
• Maintain up-to-date product-line(s) roadmaps through synchronizing product level epics and sprints capturing value streams and capabilities
• Ensure effective management of projects from inception through implementation
• Provide forward thinking technical expertise in current and emerging technologies, trends and practices
• Plan, develop and implement standards, communications, programs and services according to best practices
• Forecast initiatives to project strategic plan goals and assess current performance
• Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact
• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
• Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
• Select and manage vendors and contracts including contract development, monitoring and issue resolution; oversee contract quality assurance, budget and cost mechanisms
• Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions
• Direct discovery and analysis of existing processes and key controls, and identify future internal control trends or new standards
• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
• Ability to navigate complex stakeholder relationships and drive consensus on ownership structures
• Partner with business and technology stakeholders to ensure alignment with strategic goals and delivery expectations
• Apply technical program governance practices, tools, and reporting standards to monitor progress and performance
• Coordinate across engineering, product, and business teams to ensure cohesive and timely program execution
• Deliver program updates and insights to senior stakeholders and governance forums
• Stay abreast and ensure compliance with applicable federal, state and industry laws, regulations and guidelines.
• Performs other duties as assigned

Senior Technical Program Manager – ServiceNow HRSD, HR Technology

Platform Engineer

• Manage and protect Navy Federal information and its Oracle Cloud and server environments.
• Support and improve Navy Federal’s Oracle Cloud environment.
• Develop and implement automation for Windows server management.
• Troubleshoot and resolve issues related to Windows Server or Red Hat Enterprise Linux.
• Provide operational support in a rotational on-call basis.
• Monitor compliance with information security policies.

Senior Platform Engineer, OCI

Social Media Manager

• To execute and maintain the organization’s enterprise-wide social presence, including platform strategies, business cases for new platforms, content strategies, social governance and policy, paid social advertising, employer brand and talent acquisition strategies, employee advocacy, social intelligence, listening, reporting, and reputation management primarily focused on community management and engagement, and video first social channels and placements.
• Contribute to planning, developing, and implementing a long-term strategic plan supporting enterprise strategy, corporate marketing, and brand.
• Assist in developing campaign strategies and performance metrics for optimal visibility and engagement.
• Manage and implement external and internal social media campaigns and communications.
• Serve as a social media expert and provide leadership on best practices.
• Work on complex assignments requiring initiative to resolve issues.
• Mentor lower-level team members.

Social Media Strategist II

Business Intelligence Developer

• A Senior Business Intel Analyst is a subject matter expert of individual workstream, rule writing, analysis, and data. They will leverage advanced technical skills and deep knowledge of workstream specific systems. This role requires advanced proficiency in querying languages (e.g., SQL, PySpark, Python) and analytical methodologies including trend analysis and root cause analysis of advanced scope and complexity to drive data-informed decision-making. They should demonstrate some leadership capabilities, mentoring junior analysts, delegating tasks effectively, and serving as a representative for the team in cross-functional meetings. They can act on behalf of the incumbent when needed, assist in making strategic decisions, and proactively champion initiatives that propel both the team and POD forward. Sr BIAs will manage and prioritize their own workload, and lead small to large projects with some supervision, ensuring alignment with organizational goals and delivering impactful results.
• This role demands advanced understanding of fraud workstream, including fraud lifecycle, regulatory compliance, and internal policies/procedures.

Senior Business Intelligence Analyst – Fraud Detection

Manager

• In conjunction with the Business Unit, reviews requests for the procurement of equipment, services, material and/or construction
• Analyzes the requirement for product(s) and/or service(s), verifies funding, reviews delivery timeline and key performance indicators (KPI) of the product/service, and recommends revisions to the statement of work or specifications
• Establishes an acquisition strategy to include the type of contract and milestones, contractible requirements, availability of qualified contractors and/or justifications for sole/single source acquisition
• Prepares solicitation documents or reviews vendor-provided contractual documents. Incorporates provisions, such as cost accounting standards, requirements for technical proposals, testing procedures, cost escalation factors, regulatory agency compliance issues including National Credit Union Administration (NCUA) and Navy Federal Key Service Provider policies
• Coordinates review of contracts or purchase agreements with Procurement Management and in conjunction with Office of General Counsel and Chief Financial Officer, as required. Solicits proposals from prospective contractors
• In conjunction with the Business Unit, analyzes proposals. Performs cost or price analysis, including review of cost breakdowns to determine reasonableness. Obtains pre-award surveys to establish contractor responsibility, and obtains audits and pricing reports to develop negotiation strategy
• In conjunction with the Business Unit, develops negotiation objectives and leads negotiations related to contract pricing, terms and conditions with potential contractors. As appropriate, confers with offices of General Counsel, CFO, and subject matter experts
• Reviews Business Unit's Quality Assurance Plan to assure it aligns with contract terms and conditions; Recommends Plan adjustments as needed
• Awards contracts within delegated contracting authority, or recommends award to contracting authority on contracts outside delegated authority
• Prior to contract execution, meets with Business Units and contractor and reviews key contract terms, conditions, and requirements including deliverables, timelines, and administrative details
• Assists Business Units in the execution of contracts, including correspondence, invoice verification and performance of termination actions, until final delivery and payments are completed and the contract is closed
• Interprets contract provisions for Business Units and provides appropriate advice and guidance. In conjunction with the Business Unit, leads negotiations on contract modifications
• In conjunction with the Business Unit, prepares Navy Federal's position on contract disputes and recommends a decision on dispute settlements
• Closes out the contract or issues termination notices and reviews settlement proposals
• Works with procurement requests requiring contracts with complex product/service requirements, significant business risk and impact
• Uses advanced contracting/negotiating techniques and models
• Presents alternatives and recommendations to solve unique and complex problems
• Provides training and guidance for lower level specialists
• Develops project strategies
• Anticipates issues and identifies solutions

Contracts Manager II

Application Engineer

• Design, build, and support transaction management applications across check processing, adjustments, remittance, and reconciliation workflows for the Finance Domain.
• Bridge technical teams and end-users, addressing business needs through innovative solutions.
• Work on multiple highly complex systems, requiring in-depth technical knowledge of COTS implementation approach, cloud, and distributed technology stack.
• Deliver professional-level technical work in support of application development, testing, and support.
• Collaborate with stakeholders to research and provide evidence related to IT audit questions and observations raised by Risk teams.

Application Engineer, Test Automation

Engineer

• Direct and oversee teams during planning, development, testing and implementation activities. Focus will be on the technical analysis, troubleshooting and technical coordination.
• Expert-level knowledge in FIS Core Banking Systems (RM, GN, I M, AM, SC, TX)
• Ability to quickly change course and prioritize the highest impact work. Keen ability to understand the organization and business stakeholder needs and balance them with resource skillsets and utilization.
• Develop and deploy COBOL/CICS/DB2/JCL using SDLC (Software Development Life Cycle) methodology in a timely remediation method. Able to multitask and prioritize workload.
• Strong working knowledge of COBOL/DB2/CICS/JCL
• Analyze, research, code, test and deploy solution as part of the incident resolution process as part of our team’s total ownership model and post-implementation support.
• Constantly look out for process improvement items to improve our project portfolio and perform the required technical research to find the most optimal solution.
• Ability to communicate with and report to business stakeholders and executive management. Direct and coordinate with team members to support project and program implementation.
• Should be able to work with vendors and members from other teams within the organization.
• Peer review of project plans, code changes, packages made by the team members.
• Provide technical guidance to other team members on their work.
• Perform root cause analysis to identify and resolve recurring technical incidents.
• Ensure compliance with NFCU and ISD standards and protocols.
• Build and maintain a strong relationship with team members and other stakeholders.
• Perform other duties as assigned.

Principal Mainframe Engineer

Analyst

• Major Incident Management is responsible for driving the coordination and recovery efforts of major outages at Navy Federal.
• The Major Incident Management team operates 24x7 to ensure that impacted services are restored as efficiently and effectively as possible.
• The team actively monitors systems and services, documents and timelines recovery efforts, manages and coordinates various support team activities, and notifies business units of potential impacts and on-going recovery efforts.
• The team is also responsible for providing continual process improvement suggestions for the major incident management service, and monitoring for weekend change activities and military pay days.

ETS Analyst V – Major Incident Management

• Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to executive leadership to drive strategic business decisioning.
• Analyze business problems and issues using various analytical tools that incorporate data from multiple data sources.
• Developing an understanding of business needs and objectives and translate them into analytical solutions.
• Developing professional with basic skill set and proficiency with procedures and analysis techniques.

Business Intelligence Analyst – Member Analytics, Strategy

Data Scientist

• Provide independent data science, machine learning, and advanced analytical insights using member, financial, and organizational data to support mission-critical decision-making across the enterprise.
• Partner with business units to understand business needs, translate them into analytical solutions, and identify opportunities for new products, services, and process optimization through the application of advanced analytics.
• Design, develop, and deploy descriptive, predictive, and prescriptive models that inform strategy, improve performance, and optimize member outcomes.
• Embed analytics into strategic planning and operational workflows to enable leaders to measure what matters, identify growth opportunities, and anticipate member needs.
• Perform work assignments of increasing complexity under moderate supervision, exercising sound independent judgment.
• Serve as an experienced professional within the field, applying a strong, well-developed skill set and proficiency in data science and analytics methodologies.

Senior Data Scientist, Member Analytics – Strategy

Financial Planning and Analysis

• Provide financial consulting services to assist members and non-members with identifying their financial goals and objectives via telephone or video meeting
• Act as a catalyst for the promotion and growth of NFIS products and services
• Recommend appropriate mixture(s) of insurance/investment products and services to achieve the financial client’s goals as a registered representative/advisor/agent of Navy Federal Investment Services (NFIS) and subsidiaries, or incumbent financial firms
• Manage smaller dollar volume account size and less complex investment needs
• Partners with and refers advanced financial planning needs to NFIS Financial Advisors when needed

Financial Advisor

• To assist in the planning and management of the functions of a multi-location full spectrum training operation.
• Manage the implementation of complex projects and training of learner centric curriculum.
• Ensure learning solutions and programs align with strategic business initiatives and that they achieve business and training objectives.
• Oversee proper allocation of resources used for the development of a skilled and capable workforce to include the success of branch employees through professional development planning.

Assistant Manager, Training

• Manages and executes the development and operation of the Threat Management Unit (TMU) program to support the identification, assessment, and mitigation of threats to Navy Federal employees, members, assets, and information.
• Applies intelligence analysis, insider threat methodologies, fraud indicators, behavioral analytics, and cyber‑adjacent threat intelligence to enable proactive risk identification and investigative support.
• Operates with moderate guidance, translates established objectives into operational plans and deliverables, and collaborates closely with Global Security, Information Security, Cybersecurity, Legal, Human Resources, and investigative teams to advance TMU capabilities.

Assistant Manager, Threat Management Unit

Program Manager

• Manage, influence, and lead development direction and optimal performance of business unit program initiatives.
• Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration.
• Manage and facilitate implementation and coordination of moderately complex programs that affect and involve business unit activities.
• Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases.
• Manage program deliverables and solutions on schedule and within scope and budget.

Program Manager II

Security Engineer

• Serves as a trusted operational partner to Security’s senior leadership, providing division-wide administrative, AFP, and budget support.
• Coordinates travel, logistics, and events, tracks budgets and expenditures, and ensures seamless execution of leadership activities requiring confidentiality, precision, and strong judgment.
• Assists the department leadership team in analyzing and evaluating the activities of the department/division, coordinates actions that cross division lines and provides administrative support.
• Leads complex/difficult and moderately varied tasks of considerable latitude and impact.