Training Instructor I – Branch Operations

Navy Federal Credit Union

Training Instructor facilitating training programs for Navy Federal Credit Union. Collaborating with Instructional Designers, conducting sessions, and recommending modifications based on effectiveness.

Posted 7/1/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $28 per hourWebsite

About the role

Key responsibilities & impact

Implement and facilitate training programs for assigned areas of company
Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules
Conduct training sessions, monitor effectiveness and recommend program modifications
Investigate operational processes and procedures to determine feasible and effective training solutions
Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures
Identify and assess organizational issues and training/development needs
Present findings and recommendations to management
May be required to travel and work evenings and/or weekends
Provide support to branch to meet the business need
Work under supervision; participate in projects

Requirements

What you’ll need

Ability to adapt to fluctuating work-flow
Ability to compile, organize and present information clearly and concisely
Exposure to classroom instruction and/or facilitation for individuals or groups
Exposure to working and participating in cross-functional, multi-dimensional teams and projects
Basic skill to successfully influence, lead and/or guide others towards goals
Effective database and presentation software skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill capturing and translating processes and requirements into easily understood terms
Effective skill collaborating with various external and internal technical and/or functional contacts
Effective skill communicating with all levels within an organization
Effective skill interacting tactfully and effectively in difficult situations
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills
Basic skill in assessing organizational training needs and researching topics for course development
Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience
Familiarity with Navy Federal products, services, programs, policies and procedures
Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
Familiarity with banking/financial industry standards and practices

Benefits

Comp & perks

Competitive pay
Generous benefits and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training FacilitationDatabase SkillsPresentation Software SkillsWord Processing SkillsSpreadsheet SkillsResearch SkillsAnalytical SkillsProblem Solving SkillsProcess Translation SkillsOrganizational Planning Skills

Soft Skills

AdaptabilityInfluencing SkillsTime Management SkillsInterpersonal SkillsTactful Communication

Certifications

Bachelor's Degree in EducationBachelor's Degree in BusinessBachelor's Degree in CommunicationBachelor's Degree in Behavioral SciencesBachelor's Degree in Training Development