Director, Operational Risk – Fraud and Payments Risk

Navy Federal Credit Union

Director overseeing operational risk management functions for Fraud and Payments risk at Navy Federal. Leads cross-functional initiatives ensuring compliance with regulatory standards and risk resilience.

Posted 7/1/2026full-timeVienna • Florida, Virginia • 🇺🇸 United StatesLead💰 $128,300 - $187,500 per yearWebsite

About the role

Key responsibilities & impact

Leads and oversees the second line of defense (2LOD) operational risk management functions for both Fraud and Payments risk, providing direction and leadership in identifying, analyzing, and mitigating operational risks.
Develops and implements risk policies, frameworks, and governance structures to enhance risk resilience.
Leads cross-functional risk initiatives and collaborates with senior executives to drive a culture of risk awareness.
Serves as a key advisor on risk-related matters and ensures compliance with regulatory standards.
Manages multiple teams and influences risk strategy across business units, driving operational excellence and enterprise risk management maturity.
Establish and maintain an enterprise fraud and payments risk governance framework, independently challenge first-line fraud prevention and detection activities, and ensure adherence to regulatory expectations.
Responsibilities include developing fraud and payments risk appetite statements, performing ongoing risk assessments, conducting thematic reviews, and driving governance routines that enhance transparency and accountability.

Requirements

What you’ll need

Bachelor’s Degree in Liberal Arts, Business Administration, Auditing, Technology / Engineering, Management, or other related fields, or equivalent combination of education and experience
10+ years of experience in operational risk, governance, or financial services risk management
5+ years of leadership experience, managing high-performing risk teams.
Expert experience in 2LOD Fraud Risk Management and/or Payments Risk Management risk strategy and management
Expertise in developing, enhancing, and implementing Fraud and/or Payments risk frameworks and methodologies
Expert guidance on regulatory compliance, industry standards, and risk mitigation frameworks
Leads high-impact risk initiatives and regulatory engagements
Extensive expertise in risk analytics, reporting, and performance measurement
Extensive expertise in leading and developing risk management teams at scale
Exceptional communication, negotiation, and stakeholder management skills
Extensive track record of implementing enterprise risk programs and engaging with senior executives
Experience in Financial Services, First, Second (ERM, ORM), and/or Third Line Risk Management, or Consulting experience.
Desired Qualifications
Master’s Degree in a related field

Benefits

Comp & perks

Highly competitive pay
Generous benefits and perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Risk Framework DevelopmentRisk AssessmentPerformance MeasurementGovernance StructuresRisk Mitigation StrategiesRisk ReportingThematic ReviewsRisk Appetite StatementsEnterprise Risk ProgramsRisk Strategy

Soft Skills

LeadershipCommunicationNegotiationStakeholder ManagementCollaboration