Navy Federal Credit Union

Network Engineer

• Monitor network health and respond to alerts/incidents; triage issues, restore service, and coordinate escalations with providers and internal teams.
• Diagnose and resolve routing and switching issues (OSPF/BGP/EIGRP, HSRP/VRRP, STP, VLANs, QoS) across campus and WAN environments using logs, telemetry, and packet captures.
• Support and troubleshoot Cisco Catalyst and Nexus switching platforms, including port provisioning, VLAN/trunk configuration, STP consistency, vPC (where applicable), and hardware break/fix coordination.
• Plan and execute switch software upgrades and patching for Catalyst and Nexus platforms (pre-checks, compatibility review, maintenance window execution, post-checks/validation, and back-out planning) in accordance with change control.
• Support day-to-day ACI fabric operations (tenants, VRFs, bridge domains, EPGs, contracts), troubleshoot endpoint/contract issues, and assist with controlled changes and upgrades.
• Administer SD-WAN policies, segmentation, DIA, application-aware routing, and failover; troubleshoot site connectivity and performance problems and coordinate ISP circuit remediation.
• Support Azure networking components (VNets/subnets, NSGs, UDRs, Azure Firewall, VPN Gateway/ExpressRoute, Private Link/Endpoints, load balancers, DNS) and participate in troubleshooting hybrid connectivity issues.
• Operate and troubleshoot on-prem to Azure connectivity (ExpressRoute/VPN, BGP, routing/propagation, redundancy); validate routes and failover during maintenance and incident scenarios.
• Implement standard network changes (adds/moves/changes, policy updates, route changes, segmentation changes) following change control, with back-out plans and post-change validation.
• Perform root-cause analysis, document findings, and drive preventative actions (config hardening, standards, monitoring improvements, and recurring-issue elimination).
• Maintain accurate diagrams, runbooks, configuration standards, and knowledge articles; contribute to operational readiness and handoff procedures.
• Create or use scripts to reduce toil (data collection, config validation, report generation) using tools such as Python/PowerShell/Ansible and vendor APIs.
• Participate in on-call rotation and scheduled maintenance windows as needed.

Network Engineer – Route/Switch, Cisco ACI, SD-WAN, Azure

Data Analyst

• Manages a team of Data Analysts performing data collection, profiling, and cleaning
• Develop work plans and manage the execution of daily, weekly, and monthly reporting and analytics activities
• Lead execution of data collection/extraction projects that support data governance and recommend leading practices in data collection decisions and practices
• Lead innovation and automation of data quality monitoring, including anomaly detection, trend-based alerting, and scalable exception management workflows
• Collaborate with business units and data scientists to define data quality rules and implement standard processes
• Ensure accuracy, integrity, and usability of cleaned data used across dashboards and ad-hoc reports
• Enhance Lending Analytics data assets and products through analytical data engineering, including feature creation, metric standardization, and curated datasets that accelerate downstream analytics
• Develop and own the Lending Analytics Data Ecosystem knowledge base (data catalog content, data dictionaries sources, lineage/context, definitions, and usage guidance) to improve discoverability and correct use of data products
• Evangelize data products and standards by partnering across Lending Analytics, enterprise technology and data teams, and business stakeholders; deliver enablement (office hours/training) and drive adoption of trusted datasets
• Track team performance, assign projects, and evaluate capacity against business needs
• Coach team on advanced validation and profiling techniques to reduce inconsistencies and redundancies

Manager I, Data Analytics – Lending Analytics Data Stewardship

Technical Program Manager

• Provide overall leadership to large strategic projects or programs, including BOFM technology system initiatives and deployments (e.g., Tango and ServiceNow).
• Ensure effective management of projects from inception through implementation, including application upgrades, enhancements, and transition activities (e.g., FM Systems / OpenBlue Workplace to Tango).
• Lead and coordinate the planning, scheduling, budgeting, and resourcing of projects to scope, including BOFM application roadmaps and backlogs (e.g., ServiceNow, SharePoint, Microsoft 365).
• Proactively work with internal clients and other business areas to create project plans with clear objectives, detailed tasks, accountabilities, timelines, and estimated budgets, including plans that enable BOFM teams’ use of Quickbase FastField Forms, Box, and Bluebeam.
• Assist with strategy development by providing assessments of project performance, skills requirements/needs and client needs.
• Provide forward thinking technical expertise in current and emerging technologies, trends and practices.
• Plan, develop and implement standards, communications, governance, and user enablement for BOFM systems and tools (e.g., Box, SharePoint, Microsoft 365) according to best practices.
• Forecast initiatives to project strategic plan goals and assess current performance.
• Lead large, advanced multidisciplinary projects & initiatives of considerable business risk & impact in accordance with Navy Federal's PPM standards.
• Review project deliverables for quality, accuracy and compliance with Navy Federal policies and procedures.
• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints.
• Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements, leveraging reporting and visualization tools such as Tableau and Power BI as needed.
• Select and manage vendors and contracts including contract development, monitoring and issue resolution; oversee contract quality assurance, budget and cost mechanisms, including coordination with BOFM software providers (e.g., Tango, Box, Bluebeam).
• Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions.
• Direct discovery and analysis of existing processes and key controls and identifies future internal control trends or new standards.
• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements.
• Stay abreast of and ensure compliance with applicable federal, state and industry laws, regulations and guidelines.
• Serve as a BOFM point of contact for key platforms and processes, including ServiceNow (TIC Sheet) and coordination with enterprise administrators for FM Systems / OpenBlue Workplace.
• Develop and maintain business cases and approvals for BOFM mobile and application needs, including Asana and mobile access to Tango, Box, and Quickbase FastField Forms.
• Assess emerging or prospective BOFM tools and capabilities (e.g., RICOH360, Matterport) and support recommendations for adoption and integration.
• Partner with BOFM leadership and liaisons to evaluate process impacts of enterprise platforms (e.g., ERP) and recommend aligned BOFM process updates.
• Performs other duties as assigned.

Senior Technical Program Manager – Branch Operations, Facilities Management

Platform Engineer

• Operate and maintain shared platform services (e.g., Kubernetes clusters, API runtimes, ingress, service mesh, messaging/caching layers).
• Monitor platform health using logging, metrics, and dashboards; identify and remediate reliability issues proactively.
• Participate in production support, on-call rotations, and incident response, following defined runbooks and escalation paths.
• Build and maintain CI/CD pipelines, infrastructure automation, and reusable templates for application teams.
• Automate routine operational tasks (deployments, upgrades, certificate rotation, service account management).
• Work with cloud services (primarily Azure) including networking, IAM, secrets management, and managed PaaS offerings.

Platform Engineer, Azure Cloud

Systems Engineer

• Provide comprehensive technical leadership in translating Navy Federal strategies into effective IT and business capabilities through the planning, design, implementation, and integration of IT systems and services.
• Define and drive business transformation efforts by minimizing architectural and operational risk, and by providing proven technical solutions to business challenges.
• Work is performed under limited supervision.

Principal Systems Engineer – Cloud

Risk

• Assist in strengthening the organization’s ability to withstand and recover from technology disruptions that impact critical business services.
• Operate within the Business Continuity and Business Resiliency program, bridging business impact expectations with real‑world technology recovery capabilities.
• Provide independent second-line oversight and challenge of technology resiliency capabilities, including recovery strategies, testing outcomes, and dependency management, to ensure alignment with business resiliency expectations.

Senior Operational Risk Analyst, Tech Resilience

Executive Assistant

• Provide high level administrative support to an Executive Leader on Management Council
• Perform research and analysis relating to processes, operations, and issues in the Department
• Assist in evaluating and conducting the activities of the Department by analyzing work processes, production statistics, and other operational activities
• Produce reports, statistics, and analyses, on Department operational activities
• Provide leadership and guidance to lower-level related staff

Data Scientist

• Provide analytical insights by extracting data through machine learning, programming, data modeling, and advanced mathematics to recognize complex patterns and identify opportunities to drive impact across the organization with a focus on managing credit risk.
• Developing an understanding of business needs and objectives through the use of basic descriptive, predictive, and prescriptive models.
• Perform routine assignments with increasing scope and complexity.
• Work under close supervision with some latitude for problem solving within existing data platforms and tools.
• Developing professional with basic skill set and proficiency.

Data Scientist – Lending Analytics, Credit Risk

Program Manager

• The Program Manager III serves as a strategic execution partner to Talent Practices leadership by leading the design, coordination, and implementation of complex, enterprise-level talent management programs.
• This role translates talent strategy into scalable processes, tools, and experiences that strengthen leadership pipeline health, support succession planning, and enable objective, consistent, and evidence-based talent decisions across the organization.
• Leads users to apply best practices to ensure timely and effective channel/ program delivery and administration.
• Responsible and accountable for ensuring a high level of program performance in alignment with department and organizational priorities and fostering an environment of continuous improvement.

Program Manager III – Talent Practices

• Serve as a strategic execution partner to Talent Practices leadership
• Ensure achievement of Navy Federal’s program objectives using data-driven tools
• Manage, influence, and lead development direction and optimal performance of business unit program initiatives
• Develop, implement, evaluate, and lead users to comply with best practices for timely channel/program delivery
• Manage and facilitate implementation and coordination of multiple complex programs
• Ensure management review of initiatives from concept through various phases
• Create, design, and manage program deliverables and solutions on schedule, within scope and budget
• Ensure high level of program performance in alignment with department and organizational priorities

Program Manager III – Internal Talent Assessments

Auditor

• Lead the planning and execution of complex IT, information security, and integrated audits
• Act as Auditor-In-Charge on audits
• Provide guidance and direction to Internal Audit staff
• Participate in Internal Audit initiatives
• Promote partnership, trust, and accountability within the organization
• Build deeper relationships with audit stakeholders

Lead IT Auditor

Call Center Representative

• Responsible for identifying, assessing, and mitigating technical risks, cyber threats, and ensuring operational resilience.
• Responsible for safeguarding the organization against technical risks.
• Works with cross-functional teams to identify, assess, and mitigate risks related to the organization’s technology infrastructure, applications, and data.
• Assist in developing and implementing risk management strategies, perform risk assessments, and ensure compliance with internal and external standards.
• Growing an understanding of business needs and objectives.
• Solve a range of mostly straightforward problems with some increased scope and complexity.

Senior Technical Risk Analyst, Contact Center Risk

• Responsible for identifying, assessing, and mitigating technical risks, cyber threats, and ensuring operational resilience.
• Works with cross-functional teams to identify, assess, and mitigate risks related to the organization's technology infrastructure, applications, and data.
• Assist in developing and implementing risk management strategies, perform risk assessments, and ensure compliance with internal and external standards.
• Solve a range of mostly straightforward problems with some increased scope and complexity.
• Developing professional with basic skill set and proficiency with procedures and techniques.

Technical Risk Analyst, Contact Center Risk

Human Resources

• The intern will assist the Human Resources Technology team
• Focus on daily tasks to support the team, business unit customers, and Navy Federal employees
• Be tech savvy with familiarity with Content Management platforms, Agile development tools, AI prompt writing, Microsoft M365 Office suite
• Enjoy working in a team and coordinating project meetings
• Proactively improve team processes and day-to-day responsibilities

Intern – Human Resources Technology

Business Intelligence Developer

• Support business decisions for the Consumer Loan Acquisition team within the Consumer Lending Products division by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports.
• Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources.
• Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals.