Senior Implementation Consultant – CCaaS
Sprinklr
CloudGroovyJavaScriptTCP/IPVoIP
Salary
💰 ₹990,000 per year
Job Level
Senior
About the role
- Provide world-class customer service to all NAVEX customers
- Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
- Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
- Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion
- Maintain accurate customer and project records
- Configure customer software using proprietary tools
- Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
- Maintain individual Key Performance targets
- Work on other exciting internal initiatives, as specified by your team manager
- Be present in the NAVEX office at least 2 days per week
- Be available to NAVEX customers during assigned shift (day, swing, or overnight)
Requirements
- 3+ years of experience in a customer service, project management, and/or implementation role
- A high level of attention to detail, excellent follow through, consistently reliable and accountable
- The ability to work independently as a self-starter and within a team environment
- The ability to learn and assimilate new information quickly
- Flexibility to adjust to a dynamic work environment and contribute to a growing team
- The ability to manage multiple projects simultaneously and work within fixed deadlines
- The ability to foster customer relationships
- Working knowledge of Microsoft Office
- Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service)
- Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust
