NAVEX

Senior Implementation Specialist

NAVEX

full-time

Posted on:

Location: 🇮🇳 India

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Salary

💰 ₹990,000 per year

Job Level

Senior

About the role

  • Provide world-class customer service to all NAVEX customers
  • Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
  • Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
  • Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion
  • Maintain accurate customer and project records
  • Configure customer software using proprietary tools
  • Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
  • Maintain individual Key Performance targets
  • Work on other exciting internal initiatives, as specified by your team manager
  • Be present in the NAVEX office at least 2 days per week
  • Be available to NAVEX customers during assigned shift (day, swing, or overnight)

Requirements

  • 3+ years of experience in a customer service, project management, and/or implementation role
  • A high level of attention to detail, excellent follow through, consistently reliable and accountable
  • The ability to work independently as a self-starter and within a team environment
  • The ability to learn and assimilate new information quickly
  • Flexibility to adjust to a dynamic work environment and contribute to a growing team
  • The ability to manage multiple projects simultaneously and work within fixed deadlines
  • The ability to foster customer relationships
  • Working knowledge of Microsoft Office
  • Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service)
  • Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust
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