Implementation Specialist

• Drive the customer’s BrowserStack technical product evaluation end to end.
• Coordinate actively with customer stakeholders like the customer's Dev, QA, Network, Security, Business teams etc., to resolve technical product queries or technical roadblocks.
• Lead Customer Engineering activities including technical discovery, RFP responses, product value proposition, architectural guidance, L3 technical support escalations and ongoing customer relationships.
• Dev is technical approaches/solutions to enable customers to achieve success with BrowserStack.
• Work with cross functional product & engineering teams, learn & develop on testing domain technologies among others as per the customer needs. This involves programming, test automation frameworks, CI tools, security, networks, etc.
• Design and lead comprehensive technical sessions and workshops for customers.
• Work as a bridge between Customer and Product & Engineering teams, capture technical product requirements and feedback from customers and relay it to product with relevant market insights to enhance product.

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