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Content Manager

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Consultant – Content Strategist

Human Resources

• Learn the art and science of recruiting. You will source candidates, conduct initial screenings, manage the interview pipeline, and help build our employer brand.
• Understand how HR drives business goals. You will assist with employee engagement initiatives, analyze attrition and performance data, and help resolve day-to-day employee queries.
• Help our people grow. You will support the onboarding of new hires, coordinate training sessions, and assist in designing content for employee upskilling programs.
• Master the foundations. You will get hands-on experience with HRIS data management, compliance tracking, and the employee lifecycle processes from hire to retire.
• Based on your performance, natural aptitude, and business needs, you will take full ownership of a permanent position within one of these specialized functions.

Human Resources Associate

Account Manager

• Own a portfolio of Tier 1 Enterprise customers with full accountability for long-term revenue growth, retention, and expansion.
• Drive significant expansion revenue predominantly through cross-selling, upselling, and securing multi-year platform agreements to consistently achieve and exceed quarterly and annual expansion targets.
• Develop and execute comprehensive multi-year account plans for your portfolio, identifying white space, mapping stakeholder influence, and quantifying expansion potential across different business units, geographies, and product lines.
• Conduct deep discovery to understand customer business objectives, technical architecture, competitive landscape, and organizational dynamics to position BrowserStack as a strategic enabler of transformation.
• Establish and maintain deep, trusted advisor relationships with C-level and VP-level executives (CTO, VP Engineering, VP DevOps, Head of QA)
• Engage customers through regular high-touch interactions , including strategic onsite visits, executive business reviews (EBRs), and virtual QBRs, to strengthen relationships and accelerate account growth.
• Ensure predictable, on-time renewals by reinforcing value, outcomes, and ROI well ahead of contract milestones.
• Identify and mitigate renewal or contraction risks in partnership with internal teams (CS, Product, Support), taking ownership of resolution and escalation when necessary.
• Act as the central point of ownership and orchestration across internal teams (Solutions Engineering, Client Success, Product, Marketing, Legal, Finance) to deliver seamless customer experiences and execute complex, multi-phase deals.
• Maintain strong Salesforce hygiene and pipeline discipline to support accurate forecasting, deal visibility, and data-driven decision-making across Sales leadership.
• Leverage AI tools and sales technologies proactively to enhance sales strategy, efficiency, account intelligence, and customer engagement.

Enterprise Account Manager

• Own a portfolio of strategic customers with accountability for long-term revenue growth and retention.
• Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios
• Proven ability to identify expansion levers using usage data, customer maturity, org structure, and business goals
• Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth
• Drive Renewal & Retention Excellence; Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones.
• Identify and mitigate renewal or contraction risks in partnership with Internal teams.
• Maintain strong Salesforce hygiene to support forecasting and decision-making

Consultant – Content Strategist

Human Resources Associate

Enterprise Account Manager

Account Manager – Strategic Sales